Kamil is a brilliant employee for Initial. Without his help and assistance I wouldn’t have continued my contract. After months of confusion from the refuse admin team, Kamil was able to solve this p... Voir plus
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Lisez les avis des autres
Chris is fanastic. Hes always so helpful and polite. The team all enjoy their interactions with him. We all look forward to seeing him on a monday morning.
Excellent customer service. Always had my bins collected on time. No issues and has been a smooth process so far from start to finish. Jack Smith has been liasing with me and has provided excellent se... Voir plus
L'entreprise a répondu
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Initial Medical
Écrit par l'entreprise
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Coordonnées de contact
Compass House, RH10 9PY, Crawley, Royaume-Uni
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Excellent
4 k avis
Demande des avis aux clients
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Customer service you are on top of your game and able to give me askeds when i need them
Customer service
Staff
5 juin 2026
Réponse de Initial Medical
Thank you so much for the 5 stars! We are absolutely delighted to hear that our customer service team is completely on top of their game and delivering the answers you need!
⭐⭐⭐⭐⭐
It is always lovely to see Richard on a Friday morning. He is consistently punctual, friendly, and always greets us with a smile. He is understanding of the busy nature of mornings and is always professional and approachable.
Our bins are always emptied efficiently and left clean and tidy afterwards. Richard takes pride in his work and is an excellent representative of the organisation. His positive attitude and reliability do not go unnoticed, and we really appreciate the excellent service he provides every week.
5 juin 2026
Réponse de Initial Medical
We are so pleased to hear such wonderful feedback about our team member's consistent punctuality, friendliness, and professionalism. We truly appreciate you recognising the excellent service provided and the care taken with your bins. Thank you for sharing your positive experience.
Jude is very personable and does a…
Jude is very personable and does a fabulous job. Always reliable and a credit to the company
4 juin 2026
Réponse de Initial Medical
We are so happy to hear you received such fabulous service. We appreciate your kind words and positive feedback.
Friendly and professional
Jude is very friendly and professional. If I have any queries she is always happy to answer them.
4 juin 2026
Réponse de Initial Medical
Thank you for your excellent five-star review! We're delighted to hear our team provides friendly, professional service and answers all your questions.
Great customer service from Jude
Jude is always very efficient, polite and friendly when she visits our Sites.
29 mai 2026
Réponse de Initial Medical
We're so glad to hear about your positive experiences. Thank you for sharing your kind words with us!
Réponse de Initial Medical
We are so glad you had a positive experience. We appreciate your kind words.
Réponse de Initial Medical
We're glad to hear you appreciate our service and punctuality. Thank you for your kind words!
Their employee (David) is lovely
Their employee (David) is lovely. He is always kind and respectful with everyone. He does a great job. He answers all our questions and nothing is too much for him
1 juin 2026
Réponse de Initial Medical
We truly appreciate you sharing your positive experience. We are so glad to hear that our team member provided such kind and helpful service.
Réponse de Initial Medical
We are so happy to hear you had a great experience with us! We appreciate your kind words.
Réponse de Initial Medical
We're so glad you enjoyed our service. Your kind words mean a lot to us!
Réponse de Initial Medical
We are so pleased to hear about your excellent experience with our service. We truly appreciate your kind words and positive feedback.
Excellent service
Peter the collection driver was great, communication from both the office &
Peter, who contacted me 24 hrs prior to my collection to confirm the best time for me, which is very much appreciated & just elevates the service to excellent.
22 mai 2026
Réponse de Initial Medical
We are so pleased to hear about your excellent experience with our collection service. We truly appreciate your kind words and positive feedback.
Jude rocks !
Jude is our initial person, she’s such a happy person always has a smile on her face and goes above and beyond she’s an asset to your company !
22 mai 2026
Réponse de Initial Medical
We're so happy to hear about your positive experience! We truly appreciate you sharing such wonderful feedback with us.
The driver is very friendly and…
The driver is very friendly and approachable, remembering our names. He comes at the same time each week and always let us know if there will be a change the following week. I.e if it’s a bank holiday or if he will be on holiday. We are always asked if we need any more bags.
21 mai 2026
Réponse de Initial Medical
We are so happy to hear about your positive experience with our driver! It's wonderful to know that our team provides such friendly and reliable service, keeping you informed. We truly appreciate your kind words.
Highly recommend
Collections always happen on time and in full. Communication is excellent, especially from David Steinson who goes above and beyond to ensure the service we receive is excellent. Highly recommend.
20 mai 2026
Réponse de Initial Medical
We are so glad to hear that our collections are consistently on time and that our communication is excellent. We truly appreciate your high recommendation!
The new collection operator is…
The new collection operator is outstanding always calls before arrival ensuring I’m available really polite and efficient
21 mai 2026
Réponse de Initial Medical
We're so glad to hear about your positive experience with our collection operator. We appreciate you sharing this wonderful feedback!
I have found tbe service to be…
I have found tbe service to be reliable, efficient and friendly, thanks to our regular operative, Jude
7 mai 2026
Réponse de Initial Medical
Thank you for your wonderful five-star review. We are delighted to hear that our service is consistently reliable, efficient, and friendly.
As always a great service by Jude
As always a great service by Jude, always does the job with a smile on her face, credit to the company
13 mai 2026
Réponse de Initial Medical
We're delighted to hear you consistently receive great service. We appreciate your kind words and positive feedback.
Great service to have
Scott is always on time and professional. This is a great service and company to have for clinical waste disposal. It is also very easy and convenient way of paying every quarter. Customer service are always helpful too if you have queries.
13 mai 2026
Réponse de Initial Medical
We are so pleased to hear such positive feedback about our service and team. We appreciate you taking the time to share your experience.
Great service A+
15 mai 2026
Réponse de Initial Medical
Thank you for the fantastic 5-star review! We strive for straight A's in everything we do!
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