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Absolute shocking company, bought two tickets for an event, got cancelled and never received money back, been fighting this now since last February, ignoring emails, and letters. Now going to take them through the small claims court, do not buy off this website!
Booked Family tickets and Motorhome camping with electric hook up. Shambles sorting electric out. They left the box without connecting it to the electric. Asked over and over to be told they were sorting it. Sent like a ping pong up to Customer service and back to purple gate. It was ridiculous. Most of our food spoilt so it cost us a fortune to buy food. I was given an email at Customer Services and told to email to info at escaperecords( not allowed to enter email address on here) whilst on site, they didn't even have a pen and paper to write it on. Emailed as requested on two separate occasions, not even a reply. We were without electric from Lunchtime Thurs until Friday evening and only then had it, because we were lucky enough to have an extra long lead and plugged in to a box two rows away. Only half our row was without electric and most did the same eventually. Polite but useless staff. Total shambles. It totally ruined our experience, and cost us a tonne if money. Everything is totally overpriced and prices not consistent. £6.50 for a can on beer 340ml in one place and £6.50 for a large can on beer in another. Needless to say tge latter ran out of beer. Such a shame as the weekend could be amazing but spoiled by lack of organisation. Very disappointed and will not be returning.
opens late,closes early{music stops at 11pm) apart from 1 tent that is rammed with underage ,under dressed teens all clambering for attention before bedtime.gestapo security and there sniffer dogs! Artless.souless money grabber of a festival. paid £8 for seven small crinckle cut haloumi fries! £6.50 a can ,£10 a fair ground ride. a complete meat grinder of an experience! a festival dedicated to jailbait and itchy wedding rings!... and empty wallets!! 2/10
Bought tickets as a gift for a family member, was unable to edit the ticket info online so emailed them and got a reply stating that it would just be the lead bookers details on them. I emailed back to explain they needed to be changed and got no reply, my family member didn’t want to travel all the way from Somerset and risk queueing just to be rejected, so I wasted £550 on two weekend VIP tickets.
Still no reply at all, I would avoid booking with them, their customer service is a joke.
Camping was abysmal, toilets weren't cleaned, and and some tents were flooded out by shower water.
I never signed up to marketing but somehow they still send me shit.
It has to be one of the worst money grabbing festivals in the UK.
They indicate early bird prices to give the impression you are getting the best price for supporting them. Then closer to the event, they offer 20% off.
You bank roll them, to allow them to hold the evet, then your loyalty is completely disregarded. Will lose lots of customer loyalty🤬🤬🤬
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