Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger gree... Voir plus

Noté 5 sur 5 étoiles

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Voir plus

Noté 5 sur 5 étoiles

It was a pleasure to order from Innovato Design. Their range is great and they have every ring in so many size options that you can always find the right fit. Even more impressive is their after... Voir plus

Noté 5 sur 5 étoiles

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. Magasin de vêtements

Écrit par l'entreprise

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

329 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

I recently ordered a Masonic Ring as…

I recently ordered a Masonic Ring as shown in the advertisement but what I received was different from what I ordered as shown in the ad :-( :-/ :-/

25 mars 2026
Avis spontané
Logo de Innovato Design

Réponse : Innovato Design

Hi Ricardo

We’re sorry to hear that you are not satisfied with your order. However, we were unable to find any prior communication from you in our support system regarding this issue.

If there has been a mistake or you received the wrong item, we will of course help resolve the situation. Please contact us directly at service@innovatodesign.com with your order number and clear photos of the item you received so we can investigate and assist you as quickly as possible.

We are always happy to help, but we need customers to contact us directly first so we can resolve any issues.

Best Regards,
Anelia

Noté 5 sur 5 étoiles

Great quality

Great quality I am allergic to the metal sadly but they are awesome I use clear nail polish and im good to go lol

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

Very good service and good delivery
The wedding rings i ordered was delivered
Safely

19 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Description details lie.

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger green underneath. The description said stainless steel but clearly they lied because stainless steel does not turn a finger green. We did not find out the rings done it sooner because they was delivered February 3, 2026 but she got it as a Valentines Day gift and wore them for 2 hours and her finger was green underneath.

3 février 2026
Avis spontané
Noté 1 sur 5 étoiles

The lengthy time for delivery is HORRIBLE!!

The lengthy time for delivery is HORRIBLE! I ordered my product on Dec 11th 2025 and STILL haven't received it. This is my fault because I did see that a standard delivery is 7 to 14 business days PLUS an additional 5 business days for processing!!?? So I'm waiting a minimum of 19 business days waiting until damn near January 10 before i can expect my purchase?? Unless you have forever to wait for your product, I wouldn't recommend ordering from this site. I for sure will never be duped by this site again! SMDH

28 décembre 2025
Avis spontané
Logo de Innovato Design

Réponse : Innovato Design

Hi Slim Boyd!

Thank you for your feedback. We completely understand how frustrating waiting can be. Delivery delays over the holiday period are unusual and not our standard practice.

If you need help tracking your order or have any questions, our support team is always happy to assist.

Kind regards
Anelia
Innovato Support Team

Noté 4 sur 5 étoiles

After being sent the wrong products

After being sent the wrong products, their customer service were very helpful. The products we ordered were no longer available but we were offered free replacements from their new range. The replacements turned up swiftly and I am very happy with them.

11 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I paid for wedding band set and got…

I paid for wedding band set and got stuck with a bs silver ring I want my $ or my rings I ordered immediately or both. I will never order from them again and I want rings I picked

22 novembre 2025
Avis spontané
Logo de Innovato Design

Réponse : Innovato Design

Hello Rebecca

We’re truly sorry that you received the wrong ring set — this was an unexpected warehouse error, and we completely understand how disappointing this must be.

We have already provided a prepaid return label, so you can send the incorrect rings back to us at no cost. As soon as the return is on the way, we will immediately ship the correct wedding band set you originally ordered.

If this solution doesn’t fully satisfy you, please feel free to contact us directly — we will do our best to speed up the process even further and resolve everything to your full satisfaction.

Thank you for giving us the chance to fix this.

Warm Regards,
Anelia

Noté 1 sur 5 étoiles

I ordered a hat from innovato design

I ordered a hat from innovato design. When it arrived, I decided it was of very poor quality for the price I paid for it. They refused to pay for return shipping.

8 juillet 2025
Avis spontané
Logo de Innovato Design

Réponse : Innovato Design

Hi Leonard,

We're sorry to hear that the item did not meet your expectations. At Innovato Design, we aim to provide quality products and a positive shopping experience for all our customers.

Please note that, as stated in our return policy, return shipping costs are the responsibility of the buyer and are non-refundable. That said, we did offer you a partial refund as a gesture of goodwill, even though the item was delivered as described.

We appreciate your feedback and will continue to use it to improve both our products and services.

Best regards,
Anelia
Innovato Design Team

Noté 5 sur 5 étoiles

Good Experience

Good company to order from! I ordered from them and had to talk to costumer service. They really understood the questions I had for them as well as understanding the situation I am in. I live in the US, and the package did get her quicker than it was expected for! Solid company with solid costumer support!

10 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor Craftsmanship

I was sent the incorrect item and not only did it look nothing like what I ordered, it was NOT the length I chose when ordering. It was supposed to be an anniversary gift and I got stuck with nothing to give because of this low quality, INCORRECT piece I was sent. I then had to pay $20 in return shipping which they did not reimburse despite it fully being their error and low craftsmanship. I will not be ordering from this company again. Poor customer service.

2 juin 2025
Avis spontané
Logo de Innovato Design

Réponse : Innovato Design

Hi

We're sorry to hear that you were disappointed with your order. We always aim to fulfill orders accurately and with care. After reviewing your case, we confirmed that the correct item and length were sent according to the details of your original order.

We understand how important your gift was, and we’re sorry it didn’t meet your expectations. However, since the product matched your selection, the return shipping fee is not eligible for reimbursement, as per our return policy.

We truly value your feedback and are continually working to improve our service and communication. Should you have any further concerns or questions, our support team is here to help.

Best Regards,
Anelia

Noté 5 sur 5 étoiles

Oh wow

Oh wow, this took some time to arrive. It's a bespoke item, so it has to be made. It's stunning. What a fantastic ring. I will definitely be ordering again from these people. I am over the moon with this ring. Thank you.

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Masonic Ring

I ordered a Masonic Ring, there were a few issues with the original order but Innovato (Anelia) was very quick to sort these out. Very happy with the ring, it fits fine and I am very happy with quality,

30 janvier 2025
Avis spontané

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