ins.comAvis 

INS is big time scam. I have placed order with them since September and I have never received it as today. I emailed them multiples times and all they reply is “your shipmento is in transit” and no further information provided. Almost 3 months for a n order be delivered? I am going to initiate a dispute against INS. This is ridiculous 😡
Sandra p

It’s been two weeks since I wrote about an item I received with a broken zipper. Customer service is non existent. Do not buy!

The companies product is not the quality that shows on the marketing advertisement, and it came with no return label or invoice to return it. When I emailed them asking for a return label and invoice I received a reply stating someone would contact me shortly. No one ever did. The company is Bogus.

DO NOT BUY FROM THIS AWFUL COMPANY!
I ordered a coat which looked fabulous on line. What I’ve received bears no resemblance to the picture.
Cheap cheap fabric. Poor make. I WANT MY MONEY BACK but I’m getting nowhere with trying to return it.
I’ve been emailing their service email for a return label but the emails all fail. I have sent at least 10 of them with no joy.There is no website when I search for them. APPALLING ZERO SERVICE.
Please NEVER buy from this company.

DO NOT order from them-terrible The $9.99 'mystery box was a cheap flimsy tee shirt. When you go to the website and click on track my item, you get a link to some kind social network. This crap all comes from China, if I had checked into it more, I would NEVER have bought it. Beward, a SUPER SCAM.

Only chose one star because I couldn't choose zero. The product I received is poorly made and not the quality that is pictured online. I asked to return; they responded immediately and asked for pictures, which I sent. Then no response whatsoever for three weeks. I would be willing to retract my negative review if they would respond and let me return the product.

Ordered 3 weeks ago, paid for the rush shipping due to my birthday party coming up. Still have not received my order. Tried emailing, but it was returned undeliverable. Tried to go to the portal and it states it will be coming soon. The last email I received over a week ago states my order has been shipped, but there has been no update since then. DO NOT BUY FROM THIS COMPANY.

I recently placed an order and it’s been 2 weeks and I have not received it. They sent me a tracking number which is not recognized by FEDEX and I have tried multiple times to contact the company but so far no one has bothered to respond to me!!!!! If there was a way for me to give this sham of a company a negative star I would but in order to continue with my review I had to give “a star”🤯!

Sends out "We want to hear from you but never responds. What a crock! Ordered one size and then they send a totally different size. Buyer beware!! SCAM SCAM SCAM! On top of that still haven't received my order!

I ordered 2 blouses, in October 2021. And yet still to get them. I've emailed them they always say there has been a mix up in shipping. But on its way, it's now December. Never again. I will put a complaint on them on all social media.

I placed 2 orders and received one of them a month later. The tracking numbers are trash. I am still waiting on the 2nd order which should have been the first order I received. The sizing is off and I am unimpressed with the quality. May I add I sent 2 emails inquiring about my order no response. it sucks big time!!!!!

DO NOT BUY FROM THIS COMPANY!! Horrible, cheap material, not what is pictured, and they make the return process impossible! Asked for a photo of the items to return as well as the original invoice and then zero response on next steps. DO NOT BUY!!

This company is awful, I've been trying to return my items for over two months and they won't give me the information on where to return them. The phone number that is provided they don't call you back and I send emails twice a day thinking they would get tired of me but NO response.

Thank you,
Gina

Just want to let you all know. I order one item on INS.com and received a different item it was just a similar color between those two items.
The customer service of INS.com is horrible.
DO NOT ORDER ANYTHING FROM INS.com.

NEVER BUY FROM ins.com. Clothing. Liars, cheats! Phone doesn't work. No email response with Returns Address. Email response: useless, automated. delivery: 4-7 wks. You're stuck with garbage.

I have been trying to return an item thats is well within the return policy timeline. no response from INS service center at all. I have email the my return request 3 times as I can not access the portal. the return process is set up to make it impossible. In hope that you will just give up. DO NOT PURCHASE FROM HERE

I ordered 3 weeks ago and rush my order haven't gotten my order yet..

Ordered a dress wrong colour have tried returning but can get no response from 10 emails

Scammed my daughter who brought an outfit from them for $75 dollars. Never got the outfit in a timely manner. It was for her senior homecoming. She didn’t have no back up outfit and missed out on her homecoming. We been trying to track the order but they gave us a fake tracing number. It keeps saying it’s in California and the next day it will say China what’s going on ?Can’t get a hold of customer service. Don’t buy from them!

Ordered two weeks ago with a rush shipping. Nothing. CANNOT GET A HOLD OF ANYONE. Lesson learned, not sure why they are able to keep advertising. I suppose i'm out $60.00 due to everyone else's responses on here! DON'T BUY FROM THEM!