Insure Apple Avis 

I have never had such a bad experience with an insurance company in my entire life. My claim was made a week after the phone was lost/stolen abroad and approved quickly but then I had no communication from the company apple uses for the insurance called AIG and apple didn’t contact me at all I had to call them constantly for information. This was supposed to take 3-5 business days, I only received written information about a delay 3 weeks after the claim was made and approved which is insane. They then sent me a silver iPhone 17 pro (I had a natural titanium 16 pro) and I cannot stress enough how much I don’t want this phone. I called back and of course said thank you but I don’t want that phone I want the phone that I had, I loved that phone… is it really that absurd to want the phone you paid for? There were multiple scheduled phone calls that never happened and they constantly changed the dates of these imaginary phone calls and on each of my phone calls I asked so what do I do when this phone call doesn’t happen (because it never did) and they never had anything to say. Then I see an email saying that they will replace the phone with my original product but it took 4 weeks for them to send me the phone they sent me. They were aware I was insured and this is a Munro billion dollar company there is no way there wasn’t a protocol in place for this kind of situation either that or they don’t count on people having integrity and not being thrilled about being sent a newer model of their phone I don’t like this phone and please bare in mind I have been incredibly patient but it’s not appropriate to say you are going to collect the phone you have sent me and expect me to wait 1-3 working days for my original phone to be sent so I’m going to he without a phone again? And considering how this entire situation was handled I don’t believe they will send me a phone within a his time frame & I’ve lost so much money from not being able to use my phone day to day. I locum and have been unable to book shifts ok the go & they have been incredibly unpleasant about the whole situation. I wouldn’t recommend this insurance for anything in this world.

I will never buy insurance again! I called to have my phone replaced because the battery would not hold a charge and they wanted to charge me over 100.00 and put a 900.00 hold on my account until the old phone was returned to them. This is utter BS!!!

Terrible customer service. Im in the UK but the call centre is in the US. Apart from the first customer service point you have no options to escalate your claim. You can't speak to anyone its always we will get back to you. My daughter had her phone stolen over 3 weeks ago. You would think between Apple and AIG 2 major companies this would be a simple process but its a joke! I still don't have an answer from them so this review may get much much worse!!

Return shipping needs to be more secure. Other than that I am pleased with the service.

I seem to have quite a few claims in the last month. Always so quick to get back with mailing labels, etc..

Thanks

SmartTech has been very helpful in restoring our broken technology at a reasonable cost!

Awesome job.

They are always helpful and very timely with their replies

Our iPads look great and were repaired quickly!
Thank you!

Worst customer service ever. I’ve been waiting over 1 month to get my replacement device. This is 3 weeks after they “approved” the claim. Then they sent me an email saying my credit card needed to be updated, but the “only” person at their company who could update my credit card was on vacation for 10 days! Finally when he got back from vacation I been trying to reach them, but I get put on hold for 45 minutes + and then get hung up on. Worst company ever!!

The claim submission experience is much better, but we are still sometimes getting iPads sent to us that do not belong to the district. I will be sending them back with the next set of claims. Thanks.

The whole process takes too long. There is no loaner iPad to borrow. My kid had no iPad for 3 weeks for the school. Fix and support was good.

I would like to see a description of what is wrong with the device when I look up to track the ticket. I don’t always get the full description of what is going on when I email about the ticket to customer support. Overall, turn around time for the device is not bad and I love being able to ship it off for repair.

Repairs done well and in good time, as usual.

Are they out of business???
Sent in my iPhone XS Max that had two issues, a broken screen, and water damage due to the screen being broken.
It took about 3 weeks to get the phone back (parts were apparently back ordered) and now to my big surprise, the screen has not been repaired/replaced. I guess I can be happy to have the phone back since the website is down. :-(

Their website has been taken down and they do not answer when I call.

Great website good prices great coverage on all iphones

I love it completely.The services and the price they offer is unbelievable.