Intergrid Avis 

They were okay at the start but we were glad to be shot of them by the end because the customer service was SO BAD. Possibly the purchase by 5G is what did for them in the end.

Unfortunately we had a paypal agreement with them which paid out for two extra months before we were able to stop it. I've been trying to get the credit balance back for nearly two months and each ticket I raise gets 'escalated' to the billing team, after which any chasing I do is totally ignored.

They offer no way of removing payment methods via their portal, and clearly cannot be trusted not to charge for cancelled services. I may have to talk to the Australian police at this rate.

Intergrid / 5g Networks is one of the worst companies I have ever dealt with. I strongly advise you to stay away. I was with them for 3 years, and while initially happy, they were purchased by another provider, and since then, the service has been horrendous.

I had a bought-and-paid-for support contract, and when they were trying to fix a problem of their own making (they deleted my DNS server), they tried to tell me I didn't have a support contract. I pointed to the numerous prior emails and the original quote stating the total price included a support contract. Despite the undeniable evidence, they tried to tell me the support contract had been removed some months ago, but they couldn't tell me why, by whom, or why the price remained the same.

This is just one of many stories of terrible service that led me to leave them for another provider. Even today, over a year after leaving them, they still send me bills for things I don't use.

I never write reviews, but this company is so bad I feel I should do a public service and let you know this company is one to stay away from.

Terrible Customer Service (Also known as Intergrid.au). Before I signed up they responded very quick to my email ofcourse because they wanted my money. Although the VPS service was ok I had a simple request I sent via email I sent it 4 times even replying to the same email that was originally opened for my ticket in regards to signing up no response. It's been over 3 days now. I have since joined another hosting who VPS exceeds intergrid, their customer service is amazing even when I had VPS server issues they responded to me so quick. They even mentioned the following when I was emailing them about their service and how I was not happy with Intergrid and was looking at switching their response 'We've picked up a few customers from Intergrid for similar reasons so interesting to hear that' Luckily I only signed up for a month to test their service I am 5 days in and cancelling now I don't deal with companies like this that provide terrible customer service. Thank You. Your cancellation request has been submitted. If you have done this in error, open a support ticket to notify us immediately or your account may be terminated.

We've been with Intergrid for over four years.

The speed and bandwidth was good, have no issue. Price was reasonable. We know their helpdesk would be available if we ever need it.

We recently need new arrangement for hosting. Spoke with Pete, who's very helpful and since we end our monthly contract a few days early, our years of business, waive the next month's fee.

I had some intergrid servers for many years. When servers were up, all good, support was quite quick. However, there were a few complete outages, sometimes for a day or two and support was just "meh". At xmas time, one of my major servers stopped working, and support was terrible. This was a telco server with many clients on it. After days of offline, Intergrid said "oh, best to just get a new server", which is something nobody wants to hear, as backups are not daily. To make matters worse, Intergrid promised to refund my charges for the month , but didn't, and even processed another $200 payment the month following cancellation. The matter is now with Fair Trading. I now have many servers with BinaryLane and cannot fault them.

Support is responsive and quick. Network is good

VPS nodes are old and using slow standard hard drives not SSD or NVMe.
I was on a  Xeon E3-1240 v5 in Auckland which was slow then moved to another node which was supposed to have better resources but was pretty much the same but CPU speed was slower.

Had vps less than a week and sadly will not renew the service as the two other vps I have are half the price and faster, and newer hardware in Sydney (Ryzen nodes, SSD or NVMe drives)

Very skills and knowledgeable team, they always respond to emails quickly even if it's just keeping you in the loop on a problem they are working on.

I have been with Intergrid now for a little over two years. My most recent service I had activated post the buyout by 5G networks and I can say the service has only improved since Intergrid became a part of the 5G family.

Highlights:
* Tailored a dedicated service to my needs (including ordering specific additional components)
* Pulled together a reasonable and fair price for the custom build
* Went above and beyond to relocate hardware to a closer geographic region
* Incredibly responsive support

Lowlights:
None

Would I recommend Intergrid? Absolutely, be it small-business, pet-project, or an enterprise need, I am confident that Intergrid has the network and DC to back-up those needs.

Dear Concern!
I am wrting this email to inform you that we Paid for 7 servers whose invoices are paid till different dates suddenly you suspended our services with regards to Previous unused services due hence we are compell to forward this matter to ACCC and Scam watch as well
This is new way to tease Professional and corporate company located oversease which is indeed non professionlism,through this notice you have 24 hours to resolve issue otherwise the said matter will be forwaded to ACCC and Sam Watch for further evalution.
These guys are scammers indian based network keep away from such fake company.
I have all proof and filing suit in Austrlia through lawayer soon

Regards,
Syeda

Cool Service

I was looking for a cost effective, Australian based virtual server and settled on Intergrid as they appeared to be cognisant of the privacy legislation required for our industry (education) and reviews read well. Purchasing the virtual server was reasonably painless with minor roadbumps but after 4 business days with no SSH access to the server and an endless chain of support tickets that took me around in circles, I gave up. Having previous experience with various flavours of virtual networks I was expecting the process to be easier than it was and was disappointed and frustrated with the level of support provided.

Great service. Went the extra mile!

Migration went well. Intergrids help was great.

As a group of companies utilizing I.t. infrastructure, we would reccomend Intergrid services as for we have not experianced any negative issues since using their services since 2017 till present.

I've used Intergrid for about a year now. I've not had to interact with them much, they get their bare metal servers up quickly and their support is always responsive.

Ordered the wrong server today and emailed them that I messed up. They responded in 60 seconds advising they could redeploy to the correct server at no extra cost.

Talk about A+ support.

I have had servers with Servers Australia for years, but recently their network has become slow, congested and unusable. The difference with Intergrid is night and day. Quick network, great support via chat and a very smooth migration experience

As a quick growing MSP, quick deployment and reliable support are essential from my hosting provider. Intergrid delivers. Their support and account management is friendly, they are very quick and responsive, and I cannot fault the network. We’ve been with them for 2-3 years without more than a 30 second blip.

Very good hosting, the support is quick and friendly too.