Absolutely gorgeous shop with such a beautiful selection of items! Although I haven’t had the chance to visit in person yet, I’ve been following them on social media for quite some time and regularly... Voir plus
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We travelled all the way from Montrose just to visit Interior13, and we were not disappointed. The shop is beautifully laid out, and we were made to feel so welcome from the moment we walked in.... Voir plus
Amazing company! I ordered a cow print chair through their Instagram during the sale, and the whole experience was fantastic. They were incredibly friendly, replied to my messages really quickly, and... Voir plus
I have bought from Interior 13 on numerous occasions for my own home and for gifts and always tell my friends and family that it’s a little jewel for buying and gifting interiors . I have also or... Voir plus
4,6
Excellent
41 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Further to my previous review
Further to my previous review. They have said I was defamatory against their small outlet. I don’t believe what I have read in the reply? I demanded a refund right away. No I did not. I understand they are trying to protect their small outlet but this is not the truth that is being said. Plus all of a sudden positive reviews are going on after there never were any reviews apart from mine. I purchased two decorative pots for my 2nd home in Devon and because I said I never received them I am being accused of deformation . As my husband is a lawyer I am well aware of what deformation is. It would have been nice if they just apologised for the way they dealt with this but obviously this small outlet does not like anyone speaking out. I would not use this company under any circumstances again as I think legal action may be the best solution due to the unacceptable response.
27 juin 2026
Avis spontané
Réponse de Interiorthirteen
We are disappointed that you have chosen to continue publishing reviews that omit key facts and do not accurately reflect how this matter was handled.
When you first contacted us to report that your parcel had not been received, we immediately opened an investigation with the courier. As any courier investigation takes time to complete, we explained the process and kept you updated throughout.
Despite this, you repeatedly demanded an immediate refund and advised that you would leave negative public reviews while the investigation was still ongoing. As a small family business, we take every customer concern seriously, but we do not believe it is fair for businesses to be publicly criticised before they have had a reasonable opportunity to investigate a claim.
In an effort to resolve the matter promptly, we refunded your Klarna payment before the courier had concluded their investigation. Later that same day, the courier updated the tracking to confirm delivery, supported by GPS data and a delivery photograph showing delivery at the address provided. We therefore reinstated the Klarna payment, as the goods had been confirmed as delivered.
We have since carried out a full review, including comparing the delivery evidence with a previous successful delivery to the same address, which showed the same delivery location and property. Based on the independent evidence provided by the courier, we remain satisfied that the parcel was delivered correctly.
We are also disappointed by the personal remarks made towards us outside of the delivery dispute.
We respect that you disagree with our findings. However, after completing a thorough investigation, our position remains unchanged unless new evidence becomes available. As previously advised, if you believe the parcel was stolen after delivery, that would be a matter for the police, and we would be happy to review any evidence arising from such an investigation.
We wish you all the best!
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