Despite waiting 2 months before being notified that my lenses were finally on their way, 2 months later they still have not arrived. I have logged a complaint but that hasn’t even been acknowledged.... Voir plus
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Lisez les avis des autres
Hi, very fast delivery. I had trouble on the website with filing in my mailing address as it is different from my billing address. An email to you resulted in someone assuring me they got my correct... Voir plus
Interlenses was really fantastic about communicating their status regarding orders being shipped to the US. They emailed promptly to answer my initial question about whether their shipping had resume... Voir plus
I have been wearing 30 day contact lenses for more than 20 years. But the U.S. price of the lenses I have used has more than doubled over time. As a retired person cost has become a serious considera... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Interlenses is a European online retailer of contact lenses and contact lens accessories. We pride ourselves in providing a quick and hassle free contact lens shopping experience, and we aim to become "Europe's contact lens store." We have a huge selection of contact lenses available, and we have the most sold products in stock. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Trusted since 2007, we have clients all over the world.
Coordonnées de contact
Rua Vasco Gonçalves, lote 9, 2835-678, Santo Antonio da Charneca, Portugal
- (+351) 212459317
- info@interlenses.com
- interlenses.com
3,8
Bien
85 avis
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy, smooth ordering and prompt delivery
This was the easiest, smoothest experience I've had ordering contacts! Everything went smoothly, and order was delivered right on time. Will be ordering from Interlenses from now on.
9 juin 2025
Réponse : Interlenses
Hello Melanie.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
Interlenses is the best
Fantastic!
Quick shipping speed especially for international
Contact lenses fit my prescription perfectly
Excellent price, essentially 2 for 1 value.
Brand new sets of contact lenses - expiry date years later
Definitely coming back here again.
6 juin 2025
Réponse : Interlenses
Hello B.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
Great service but takes a little long.
8 avril 2025
Réponse : Interlenses
Hello Adiam.
Thank you very much for your kind words and for your trust.
Sorry for the the delivery time, we will do our best to improve our service
All the best wishes for you.
The Costumer department Team
Trusted and reliable
9 juin 2025
Réponse : Interlenses
Hello Philip.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
I love how easy it is to get these…
I love how easy it is to get these delivered. Not having to go and sign for them is great!
3 juin 2025
Réponse : Interlenses
Hello Sandy.
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
Great customer service and fast shipping
Prompt customer service, they address my questions quickly, fast international shipping. I love ordering from here!
6 juin 2025
Réponse : Interlenses
Hello,
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
Réponse : Interlenses
Hello Margarita,
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
I got the same brand I'd get locally…
I got the same brand I'd get locally but more easily and for a decent price!
12 mai 2025
Réponse : Interlenses
Hello Mark,
Thank you very much for your kind words and for your trust.
All the best wishes for you.
The Costumer department Team
Great prices and always perfect!
You cannot beat their prices anywhere. Customer service and communication is wonderful too! Highly recommend!!!
8 avril 2025
Réponse : Interlenses
Hello Annette,
Thank you for taking the time to make a review. We look forward to providing you with contact lenses again in the future.
Réponse : Interlenses
Hello Joseph,
Thank you for taking the time to make a review. We look forward to providing you with contact lenses again in the future.
Réponse : Interlenses
Hello Barton,
we're pleased that you had a positive experience with us, and we look forward to providing you with contact lenses again in the future.
Réponse : Interlenses
Hello James,
we see in the tracking that your lenses was delivered May 6, 2025.
So USPS used 1 month to deliver the package, this is something that we have no influence on. Normally the packages to US is delivered within 7-15 days.
Happy first-time buyer
Great selection, low prices, quick shipping. What isn't there to like?
27 mars 2025
Réponse : Interlenses
Hello Rick,
Thank you for taking the time to make a review. We look forward to providing you with contact lenses again in the future.
Réponse : Interlenses
Hello Dwight,
we're pleased that you had a positive experience with us. It would be our pleasure to provide you with contact lenses again in the future.
prompt and on time is so important when…
prompt and on time is so important when you are on your last contact. thank you
24 mars 2025
Réponse : Interlenses
Hello Martha,
we strive to provide fast and reliable service to all our customers, and we're glad to have met your expectations on this occasion. We look forward to providing you with contact lenses again in the future.
Réponse : Interlenses
Hello Makayla,
we're pleased that you had a positive experience with us, and we look forward to providing you with contact lenses again in the future.
Do not buy from this website
Do not buy from this website, total scam. Bought contacts on January, never delivered. Disputed charges with PayPal and contacted them. They refused to refund charges. AVOID. SCAMMERS
25 janvier 2025
Avis spontané
Réponse : Interlenses
The package was returned to us by USPS because they could not deliver the package. A note was left in the mailbox that the package could be picked up in the local Post Office, but obviously you did not see this note. Anyway, we have resent the package to you.
Réponse : Interlenses
Hello Anthony, we're pleased that you had a positive experience with us, and we look forward to providing you with contact lenses again in the future.
I can add that the delivery time to the US is normally 7-15 days, but lately we have seen that USPS sometimes takes longer time to deliver the packages, which was the case for you. This is unfortunately beyond our control.
Didn't receive order
Didn't receive my order and no one from customer service is responding to me. Very disappointed.
Edit: In response to the reply from Interlenses, I've sent several messages through your website and at least two emails regarding my order that went unanswered. One of those emails was finally replied to. Maybe that part of your site isn't working.
15 février 2025
Réponse : Interlenses
Dear client,
we can only find an email from you from March 13, and we responded to you the same day.
We have sent another email to you today. After 30 days we can make a reclamation to the Portuguese Public Mail (CTT), which we have done today. CTT will contact USPS.
According to international agreements, USPS has 30 days to reply. When we have a reply, we will contact you again.
If we are informed that the package is lost, we can issue a refund to you or send a new package.
We are truly sorry for the delay of your lenses. Sometimes a package stays for a prolonged time in the US Customs, and sometimes a package stays for a prolonged time in one of USPS locations. As you hopefully understand this is outside of our control.
I can inform that we sent a package to another client February 9th, and he informed us that he received the package Friday March 14th. So as you understand occasionally the packages takes a long time to arrive.
Let's hope the package is not lost, and that you receive your lenses soon.
another great experience with interlenses
This is my second order with Interlenses and it will not be my last. They not only had my preferred brand of contacts in stock but also at a reasonable price. I received my order in under 21 days.
19 février 2025
Réponse : Interlenses
Hello Nic, Thank you so much for taking the time to leave us a review. We are so happy we could meet your expectations.
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