The specialist was very professional. They listened well, confirmed their understanding of my issue, explained the cause, resolution, and the process along with the time required to resolve. They lead... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
after 12 years. I am done with them. sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want le... Voir plus
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... Voir plus
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de cloud computing
- Service de conférence téléphonique
- Fournisseur de service de courriel
- Service internet et téléphone
- Service de visioconférence
Écrit par l'entreprise
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Coordonnées de contact
1050 Enterprise Way #200, 94089, Sunnyvale, Etats-Unis
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4,1
Bien
1 k avis
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Vendor ACH payments are often made…
Vendor ACH payments are often made prior to actual invoice being received.
24 septembre 2025
Réponse : Intermedia
Hello! We are very sorry that you have had a poor experience with your payment process. We do not see any contact history from you allowing us to assist. Please contact our Billing Team at your earliest convenience to answer any questions you may have. Please call 1-877-917-1287 , option 4 Thank you!
Always a great experience!!
10 septembre 2025
Price is excellent and service is fantastic!
WE have not had any downtime and that is important
in running a business to have the availability to work when needed.
Also, when you are going to do an upgrade or service work you always let us know so we can plan around it.
17 septembre 2025
After some clarifying questions
After some clarifying questions, the support team gave the correct answer to solve the technical issue.
27 août 2025
BEST SERVICE AND PRICE. Better than NEXTIVA
GREAT SERVICE AND PRICE. EXCELLENT VOICE SERVICES and EFAX. SWITCHING from NEXTIVA to INTERMEDIA BACK. VERY FLEXIBILE compared with NEXTIVA that is trying to lock you IN for 3 YEARS. BETTER PRICES and SERVICES than NEXTIVA
29 août 2025
Avis spontané
The system works fine/Support needs work
The system works fine, but when I have an issue that requires a technician, it is terrible to get anyone to help.
27 août 2025
Casey with Valley Tel is always on top…
Casey with Valley Tel is always on top of communication, information and follow up.
13 août 2025
Great support
The equipment works, but even more important, we receive outstanding contual assistance
6 août 2025
Dedicated Service
Immediate responsive service is the name of the game in this day and age. This is the product that Intermedia sells, and excels in!
28 juillet 2025
Avis spontané
Always helpful
24 juin 2025
Same comments than before
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issues, audio issues, monitoring tool issues, the app doing weird stuff, logging off when there's a VPN, and the like. Apps like Zoom or RingCentral behave better in this sense. You should provide T2 tools to partners as it's hard to reach them.
24 juin 2025
yall just read off a script and dont…
yall just read off a script and dont actually try and help
10 juin 2025
Réponse : Intermedia
Hello! We are very sorry to hear that you were not satisfied with our support responses. You are welcome to request a manager to follow up with you. From your Control Panel, under Support, please see that offering. Or, you may call in to support and request a supervisor. Your satisfaction is always our priority at Intermedia. Thank you for your feedback!
Intermedia is life changing
I love being able to work from home and answer the company phone as if I am in the office. I can transfer calls to other employees and do everything a business landline phone would do for a fraction of the cost. I have used Intermedia for many years and am very satisfied with their service.
11 juin 2025
Avis spontané
Great tech support
3 juin 2025
The Best in the business
The Best in the business. Of all the businesses that support my business, Intermedia has most reliably and professionally provided outstanding customer and technical service!
I have worked with Intermedia for two decades and would recommend Intermedia most highly. Keep up your great work and standards!
10 juin 2025
Everyone I have worked with at…
Everyone I have worked with at intermedia has done an outstanding job getting my company onboarded and answering all my questions. 5 stars.
3 juin 2025
Avis spontané
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