The specialist was very professional. They listened well, confirmed their understanding of my issue, explained the cause, resolution, and the process along with the time required to resolve. They lead... Voir plus
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Lisez les avis des autres
after 12 years. I am done with them. sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want le... Voir plus
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issu... Voir plus
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gott... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de cloud computing
- Service de conférence téléphonique
- Fournisseur de service de courriel
- Service internet et téléphone
- Service de visioconférence
Écrit par l'entreprise
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Coordonnées de contact
1050 Enterprise Way #200, 94089, Sunnyvale, Etats-Unis
- 888-471-0831
- sales@intermedia.com
- intermedia.net
4,1
Bien
1 k avis
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Disgusting and incompetent
Need to replace a phone and am unable to talk to someone about my account. Despite being the account holder they claim I aren’t and won’t even let me talk to a manager. The agent was extremely rude and even hung up on me.
We are definitely going elsewhere if the phone support is like this. I strongly urge you do too.
24 mars 2025
Avis spontané
Réponse : Intermedia
Hello Michael, Unfortunately, we are unable to assist you because you would not share your information with us privately. We cannot locate an account in your name with Intermedia. If you would like to provide that via the request we made privately, we would be happy to ensure your concerns are addressed by a manager. Thank you!
Excelente servicio
Excelente servicio. El Senor Joseph demostro cortesia, conocimiento del sistema y mucho profesionalismo.
5 mars 2025
Avis spontané
Customer service is terrible
Customer service is terrible. Intermedia has been charging us twice the amount of the bill for the past 6 months. We have called and called to get it fixed to no accord. After speaking with at least 10 representatives, they promised a refund for the over payment that would go back to our account in 5 business days and it has been over two weeks. We have been with Intermedia for over nine years. Let's just say we it won't make it to ten.
6 février 2025
Avis spontané
Réponse : Intermedia
Hello Margaret! We sincerely apologize for the frustration we have caused. Our Billing Manager did review your case and found our errors. You will be receiving the appropriate refunds and we want to extend again, our sincerest apologies. In fhe future, if you have any concerns with the results of our support, please feel free to request a manager or email feedback@intermedia.net and your note will go directly to our team to review and follow up. We can't apologize enough for the inconvenience and hope you give us the opportuniy to serve you better going forward.
Service was always extremely reliable…
Service was always extremely reliable and if we ever needed help, Customer Service was absolutely top notch!
11 février 2025
We never had a problem with Intermedia.
We never had a problem with Intermedia.
If an issue came up, it was solved quickly and professionally.
11 février 2025
Intermedia should provide an opt-out or…
Intermedia should provide an opt-out or block number feature for unwanted and unsolicited telemarketer calls and messages.
11 février 2025
Réponse : Intermedia
Hello! We do see that you have been with Intermedia for many years, and we thank you! However, your legacy plan does not support what you are mentioning here. Please speak with our Sales Associates to get on a more current plan that supports the features you desire and more! Please call 855-557-8250
option 2 at your earliest convenience.
Intermedia has been very reliable
Intermedia has been very reliable and maintained a solid price structure. It could be a bit easier to navigate the administrator portal, but on the whole I have been very pleased.
11 février 2025
Support has always been great with…
Support has always been great with getting assistance and answers.
11 février 2025
Base Customer and Technical Service
I have been a client for over 7 years and will leave. The technical support is horrible. I try to use online support and it does not provide enough information or the answers to my questions.
17 février 2025
Avis spontané
Clear sound quality.
11 février 2025
The intermedia website is down
The intermedia website is down, and i cannot get a hold of anyone to speak with at customer service
2/12/25
If not fixed we will not be able to transfer after hour calls
Not usually my experience, but it is today
12 février 2025
Réponse : Intermedia
Hi Lisa! Our site Intermedia.com is not down. Please check your firewall security. You may call our support 24/7 on (855)341-5262 , option 3. Our support is happy to assist you!
Service stays up and on point!
11 février 2025
Voice mail does not filter spam calls
11 février 2025
Réponse : Intermedia
Hello and thank you for your note! It does appear that you have a legacy account with us that does not have the features you need. Please connect with our Sales Team to discuss the right plan and features you need for the best experience. Please call 844-431-6927 option 2 or email sales@intermedia.com to talk about our newest products to fit your needs. Thank you for being our customer!
Reliable service with a great price
Reliable service with a great price and customer support when needed.
11 février 2025
Best Customer Service
Best Customer Service, always attentive to our needs and get 100% support.
11 février 2025
Our phones have worked great since they…
Our phones have worked great since they we installed them back in 2019. Very pleased with our service.
11 février 2025
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