Intermedia Avis 1 087

Quick, easy, no fuss, professional and high tech

Absolutely horrible! They do not rate the one star I was forced to give. I was lied to once the sales person's lips started moving. My phones did not work for nearly two months and I had to do work arounds to make and receive calls. No one knew how to fix the issues I was having even after being escalated to their Extreme Cases Team. After all the issues stemming from their system and tech incompetence they changed me over two hundred dollars in rebate fees. I was told I had to return the equipment, but after asking customer service six times for the information so I could return the equipment, I gave up. Buyer beware! Forked tonged sales, spiderweb of transfers, and empty tunnels or false hope.

Intermedia is superb! In the many years I have been with them, service has never gone down.

Support always solves my problems, quick to answer the call. Smart, articulate reps. Open issues followed up until completed.

We're long-time Intermedia customers and don't plan to change. Their support is unparalleled and always fix our issues timely. Great service offerings as well.

Intermedia has a great team of professionals. From the sales team through to the onboarding process, the experience was very positive. They are very professional, courteous, and knowledgeable. And they come up with very creative solutions. Will give 10 stars if I could

I appreciated Fardeen's technical expertise, it made the onboarding process smooth and efficient. Fardeen effectively communicated complex technical details in a clear and understandable manner. Even though we encountered a few challenges during the setup, he provided timely and effective solutions. He showed great patience and provided excellent support, especially when addressing my questions and concerns. Overall, the onboarding experience was outstanding.

!! Everyone should learn how onboarding works and provide proper assistance from him.

We recently had a question on our invoice and called about it. It was a little difficult and the person who took our call was friendly and went to a lot of work trying to find the answer. She eventually found the problem and it was rectified. We were very happy with the outcome and clarification provided. We also like the fact that the service is considerably less than our other phone service provider.

For so many years I was satified with Intermedia exchange service and recently was adding 365. After the recent experience of FRAUD which Intermedia did not take seriously and did not follow up on. I will be cancelling my 365 service and may move my exchange mail as well.

Prompt, attentive and responsive service all the way through.

They always answer their tech support and stay with it until the problem is solved

We recently moved offices and changed over to a VoIP system. The team at Intermedia made the transition flawless and have answered all our questions and been beyond helpful. The process has been a breeze, from the initial phone call with Zachary to working with Jonathon for onboarding. We are extremely satisfied and would recommend Intermedia to anyone!

I am a happy current and satisfied Intermedia customer. (4 Years) Their best quality above all is the customer service!!! 10 STARS. Bryan, my service specialist was phenomenal. Hands down the best experience I have ever had with calling technical support. Whenever and if Bryan is looking for new employment, I will definitely hiring him to be over the companies minions. I C S

Knowledgeable and efficient problem solving skills. Kudos.

The customer service rep was able to offer a solution when we thought there might not be one!!
Outstanding assistance - she listened carefully, and was so professional and courteous.

Very knowledgeable and helpful. Thanks again to that rep.

In the last four years, I've used two other providers. Both are more expensive and not as robust and workable it turns out. Customer service was also adequate but, compared to Intermedia, robotic and near worthless. Seriously impressed with the service and how I'm taken care of.

I made the mistake of choosing intermedia for my office as I have connected phone systems for call centers, offices accross the US, and I felt I had the experience to take on this task. It had been a few years so I did some research and found intermedia is #1, so I took a chance and once I paid the initial sign up cost in March, every single step has been riddled with problems some of which almost cost me my job.

I am at a loss as to why this company is even in the top 10 when I have done business with all of the competition and all of their combined issues would not amount to a fraction of what this company has put me through.

Intermedia asked that my prior review be taken down provided they take steps to make this right, I agreed and took down the review and they have not followed through with anything. As of now, we are captive and have no choice but to continue paying them because we are so fed up with dealing with them that it costs less to just pay them than dedicate an employee to manage our account for them.

My first review describes porting issues that shut our company's phone line down for weeks because they submitted the wrong company name in the porting requests, they stopped responding to our calls, tried to affix blame on me as the reason for the delay. They employ one of those email systems that email you, but in order to reply you have to sign onto their system and communicate using their platform which only works if you can sign in and also give them complete control over what was said and when and they are able to change any of those things SO TAKE SCREENSHOTS OF EVERYTHING to cover your a...Because they will use that against you if you have a superior--they embody that sentiment.

Most recently I wanted to add company contacts into the system (simple right?) and was passed to two different departments, after days of back and forth I was told to contact the sales department and I finally just let go. We just can't afford the manpower to endure such a process for every single feature they say they provide.

When we signed on we agreed to $120/month. Our first bill was over $340 and they keep charging $240 every month negating our initial reason to go with them as a cost saving option. We spend more to have far less and we can't do anything about it because we need our phones to work and the two weeks we endured without a phone is a likely outcome if we cancel.

I hope this saves the next guy his job by going with anyone else.