Intouch Accounting Avis 607

Danielle read made every effort to arrange a teams meeting with myself over a few weeks, due mostly to me having to cancel sometimes on late notice she stuck with it and was eventually able to give me some great guidance on the use of the portal. Danielle never rushed me and was very patient until I had a good grasp on what was required. She was always polite and upbeat, she is a great asset and Brookson are lucky to have such a pleasant competent person connecting direct with the customer. Top marks Danielle, keep up the good work.

Sadly, InTouch has plummeted from providing amazing service to an abysmal service. I have used them for years and previously recommended them to others—but no longer. Their former first-rate service has plummeted. Now, emails go unanswered, accounts aren’t submitted, and promises on the phone aren’t followed up. How did it all go Pete Tong?

I have received prompt and helpful responses to my queries on my tax returns. Donna Slater has provided a first class service.

Thank you to James (Lee-Hindle) for guiding me through in detail and with clarity, options available to me and my limited company on next steps forward. It was all reassuring to know you have my interests at hand.

Thanks,
Harish

Subject: Excellent Service from Gemma Owen!
I recently had the pleasure of working with Gemma Owen at InTouch Accounting to resolve a rather tricky issue. I was incredibly impressed with Gemma's professionalism, patience, and problem-solving skills. She listened carefully to my concerns, clearly explained the options available, and worked diligently to find the best solution for my situation. I highly recommend Gemma and InTouch Accounting for anyone looking for top-notch accounting services. Gemma's dedication to providing excellent customer service is truly commendable.

Shauna who I originally arranged a meeting with was not great as she did not attend it.

Excellent service from Keith Dooley and Intouch Accounting! Keith was professional, responsive, and ensured my returns were submitted on time, even under tight deadlines. His attention to detail and expertise made the process seamless. The team at Intouch has always been reliable, making accounting stress-free. Highly recommend them for anyone looking for a smooth and efficient service!

— Raja Lingaswaran

Stephen Dando has been great over the last 12 months. He has helped with the handover from our previous accountants and advised me on updating FreeAgent, plus details and guidance on other issues including our company year end, VAT reminders and a fair amount of legwork on the Self Assessment tax returns for my wife and I.

Thanks Stephen, and the team at Intouch Accounting!

Terrible service. I have been a customer with Intouch for three years and over this time the performance of the company has deteriorated to the point that all my emails are ignored and I have to phone repeatedly just to be given excuses as to why nothing is done.

I've had a wonderful experience with Danielle- she has been incredibly friendly, patient, and helpful. We had a few set backs with my onboarding journey due to reasons out of both of our control and she was always agitating to make sure we got back on track swiftly. As someone just finding my feet with my limited company and finances I cannot overstate how good it has been to know Danielle is always on hand to guide me through the process.

I was with Intouch for 5+ years, had really good service from them for about 4 of those, then over the last year, it all went horribly wrong. They switched to some new software, the changeover causing chaos beyond description, my personal accountant became harder to get hold of and then quit unexpectedly, I believe along with many others, leaving me without a personal accountant. From there it increasingly became impossible to contact anyone at all via phone or email. Phone calls always left with a "we'll get back to you" and no-one ever did, and emails simply ignored. I eventually had enough and switched to new accountants, but my year end accounts were still due to be completed by Intouch.
Well the deadline for year end accounts has come and gone, and despite me chasing them consistently for months and assurances from them that they would be completed in time, they were NOT completed and I was forced to file myself to avoid penalties.
I can't overstate the amount of stress and bother this company has caused me over the last year. Truly despicable way to treat clients who are relying on you to deliver on legally obligated accounting requirements.
Avoid like the plague.

Stephen is our leading accountant, and we have worked with him at Intouch for some time now. He is always helpful and tries his hardest to look at other routes to help save money and help make the best financial decisions. He is always friendly and helpful, which, when we do ring, we really appreciate it. He always gets our queries sorted. We highly recommend Stephen to anyone at Intouch.

I've been with Intouch for last 12 years and they have always went above and beyond to ensure I'm compliant and get the right support everytime time I need.
I'd like to extend my special thanks to Stephen Dando for accommodating my (always) last minute requests and ensure we meet our deadlines with a smile. He even goes out of his way to sort some of the fines I received with hmrc. He is a star. Thanks

Very professional and helpful and went out of her way to make sure my questions / requests were handled quickly. Excellent service!

Avoid. They do not meet deadlines. They are terrible communicators. Plenty of reviews here with the same or similar feedback. Avoid, avoid, avoid.

Stephen Dando always replies promptly to my questions / request for assistance, whether by email or phone and provides detailed and concise information and guidance. I'm particularly grateful for the advice and support he has provided with my current self assessment.

Lorna listened patiently to the issues raised and provided the information required in a diligent manner.

The year-end accounts are due in just a couple of days, and I still don’t have a proper draft to approve. At this rate, I’ll likely miss the deadline and incur penalties because Intouch has been unable to provide a correct draft for weeks.

The main issue stems from their inability to properly handle currency conversions, as I receive payments in euros. They’ve made repeated errors throughout the year, forcing me to closely monitor my accounts. Their financial tracking is so opaque that this has been an ongoing challenge. I had hoped they had finally resolved their handling of euros, only to receive the first YE draft—just two weeks ago—incorrectly counting my euro income as pounds, inflating my revenue by around 20%.

Since then, getting things corrected has been an uphill battle. Given my experience, I can only advise anyone to steer clear of this company.

This review is based on the support,assistance and help I continually receive from Wendy. Wendy Pilkington has consistently delivered a first class service to myself. Always responding to my questions and concerns and always getting back to me quickly. Hopefully she will remain on the team I have access to

I have been with intouch for over 10 years and I have always found there services to be nothing short of exceptional. Special call out to Stephen Dando, who is very knowledgeable and happy to go an extra mile to ensure best customer service.

Intouch accounting helped me a lot with my limited company accounting. I am new to them and the transition from my previous one is just amazing. Special mention to Gill she is the one who looked after it and she make sure that everything is in good and smooth transition. She helped me understand all those things that I need to do. Thank you so much Gill.