Ordered a pair of jeans didn’t receive or get a refund also she is very rude and doesn’t care about her customer service do not buy
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Lisez les avis des autres
Idea may sound good but it doesn't actually work and I keep on having different issues every few weeks that disrupts our business and causes us huge financial losses. They wouldn't notify you a... Voir plus
L'entreprise a répondu
Wasting of time and money. The concept may sound good but the execution is terrible. They promise automatization but they can not offer it. There is no way someone can actually bulk import listings... Voir plus
L'entreprise a répondu
Sync does not work as intended. Your customer's orders will go through and then you will learn that your supplier is out of stock on ordered products because Inventory Source did not sync your stock l... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Dropship Automation Software to streamline your dropship inventory management and order routing to your dropship suppliers and 3PL Warehouses.
Coordonnées de contact
Lemon Street 120, 32266, Neptune Beach, Etats-Unis
- inventorysource.com
1,7
Mauvais
128 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Too bad ZERO stars is not an option
Too bad ZERO stars is not an option. They use offshore developers that have ZERO clue about how business works in the real world. For six months I have been trying to get them to fix ONE issue. That one issue makes my most profitable products fail to transmit to the supplier. Their management does not care, not really sure how they are still in business. Looking for a new provider now....
STAY AWAY....
11 septembre 2019
Avis spontané
Réponse de Inventory Source
Hi Bob,
It seems as if you haven’t used our service in well over a year. Looking at your account we are unsure of the actual issue you speak of and don’t see any evidence to show an actual complaint within our support. This is very odd you would go to a public forum to first bring this to our attention, but we are happy to address the issue if you email us directly. We are always more than willing to help our customers in any way we can, as we do daily with our thousands of happy customers.
The work is complete and we couldn't be…
The work is complete and we couldn't be happier!
29 août 2019
Avis spontané
I can't put into words how frustrating…
I can't put into words how frustrating working with Inventory Source has been. The current ongoing situation is costing us thousands of dollars and untold reputational damage, do Inventory Source care enough to fix the situation? Not as far as I can tell.
Consistently told a fix is coming, but it's been weeks now.
If my business was hobbling somebody else's, I would be doing everything in my power to fix that issue ASAP.
10 juin 2019
Avis spontané
Some hurdles but getting there...
***updated to 3 stars for fixing the issue after leaving this review***
Order processing time can still be improved, but is getting better.
Still looking for a better method to manage and follow up on individual order issues in a timely matter. IS needs a disputes center or something of that nature.
20 mai 2019
Avis spontané
Your customer support is very unsupportive.
Your customer support is very unsupportive. It has taken as long as 3 to 4 weeks to get a weak response after we have literally begged for a follow up response. You need to take ownership of this because it's going to seriously damage your reputation. Also...I have spent somewhere in the ballpark around $20,000 paying Senior Software Developers literally hundreds of hours attempt to force your software to work with my woocommerce platform. Finally...the products customers have ordered have very unpredictable delivery. I have had to follow-up numerous times to manage this issue to no avail. I give up. My business is running very substandard because we're only as strong ad our weakest link.
6 mai 2019
Avis spontané
Réponse de Inventory Source
Hi there,
Thank you for taking the time to provide your valuable feedback. We are sorry that you have had such a poor experience with us. Upon looking into your account, it seems as though we have tried helping you resolve connection issues along the way with what you requested. We have many happy customers using WooCommerce as their platform with no issues. As for orders, please keep in mind that Inventory Source does not ship out your supplier's orders. We simply are the integration link between your ecommerce store and the supplier, so we do not have the control/ability to ship the products ourselves. We pride ourselves in having an average email response time of 3 hours, so 3 to 4 weeks for a response does not sound like us and is unacceptable. If you have examples of a response taking that long, please send it to us so we can investigate.
Custom Integration complete!!
I have been working with Austin for several months on a complicated custom integration. The work is complete and we couldn't be happier! Jamie is our Account Rep and she has been very very responsive to all of our needs. The Dashboard is so powerful and is just amazing. After hand-entering more than 40,000 orders and tracking numbers this is a "game changer". We plan to grow with Inventory Source as part of our business from this day forward. You just cannot go wrong using this company.
22 avril 2019
Avis spontané
Inventory Source is a Star!!
We have been using Inventory Source for over 2 years now. We carry over 40,000 products and they adeptly manage most of those through 2 different supplier feeds. We have never had a problem that their support team did not address within a couple of hours. They listen to their customers and are constantly updating their platform with useful features. And updating new suppliers. I would highly recommend Inventory Source to anybody either starting or already running an e-commerce site with external suppliers. And their pricing is very good also.
15 mars 2019
Avis spontané
Recommend Inventory Source
I have been using Inventory Source for about a year now and overall I have been very happy with their service. Their platform is very good - the only real concern I have at this time is that the category mapping could be better. It's not as friendly to my WordPress/WooCommerce set up as I would like. On the plus side, I appreciate that they offer live support and have had no issues getting the support I need in a short period of time. I have approximately 1400 products on my ecommerce site and Inventory Source really has made managing it all very easy. I think their pricing is reasonable for the quality of product and service received.
11 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Ellen,
Thank you for taking the time to provide your feedback with us! We are glad you have had a good experience with our customer support and inventory management tools. We look forward to continuing to work with you!
An asset to our business
We have used Inventory Source for several years. They provide a steady inventory stream service for us with updates twice a day. Start up was not complicated and customer service has been attentive. All in all Inventory Source is a good value and an asset to our business.
11 mars 2019
Avis spontané
Réponse de Inventory Source
Hi there,
Thank you for taking the time to provide us with your feedback! We are so glad you have been a customer for all these years and that you have had a great experience with our automation tools and customer support. We look forward to continue working with you!
Inventory Source has been consistently…
Inventory Source has been consistently upgrading their suppliers data in order to provide fuller and all around ecommerce experience for their customers and users.
As a supplier we have been receiving a lot of positive referrals.
11 mars 2019
Avis spontané
Réponse de Inventory Source
Hi there,
Thank you for taking the time to provide us your feedback. We are so glad that you have had a great experience with our supplier data upgrades, and we look forward to continue working with you!
I've been a customer for a couple of…
I've been a customer for a couple of months now. The overall service provided is great, however, I didn't give it 5 Stars because of the category mapping. I would love to see an improvement with that. It just doesn't seem to work effectively. I have to manually go into my ecommerce site and make the category changes there. But once I add new items to the store, it doesn't seem to sync to the new categories.
The chat was pretty off as well. It never seemed as though anyone was available, however, the email responses were super fast and prompt.
Even with a few issues, it's still an overall great source to use and I'll definitely recommend it to anyone.
10 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Natalie,
Thank you for taking the time to provide your valuable feedback with us! We are always looking to improve, and we are so glad you have had a great experience with our email support and our tool as a whole. We look forward to continue working with you!
Over the past few months doing business…
Over the past few months doing business with inventory source the team has done the best they can to assist us and our business in growing. Inventory source provides help in areas were they dont need to but provide excellent services in making our relationship great with them. I would strongly recommend using IS if you would like to grow your business and have an company supporting you on your every move.
10 mars 2019
Avis spontané
Réponse de Inventory Source
Hi John,
Thank you for taking the time to provide your feedback with us! We are so glad you have had a great experience with our services and customer support. We look forward to continue working with you!
inventory Source is Amazing!
Inventory source has been the keystone to our business we have been with them 10 years at least and would recommend no other
Michael McCann
EmerchantOutlet.com
9 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Michael,
Thank you for taking the time to provide us your feedback! We greatly appreciate you and your business, and are glad you have had such a positive experience with our services for many years! We look forward to continue working with you.
Excellent experience
I have had a chance to deal with inventory source team for some time before I move to a different e-commerce platform. my experience with them was excellent. there were able to provide me all the answers and help I needed in a short time and they were available to listen to me all the time. If I get another opportunity to deal with them again for sure I will go for it without any hesitation. Also, I highly recommend them to the others.
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi there,
Thank you for taking the time to provide your feedback. We are so glad you have had a great experience with Inventory Source and our customer support! We look forward to continuing to work with you!
Pretty good except category mapping
Pretty good except category mapping. (Never used live chat only email support, which is very quick.) My only reason not to leave 5 stars is because they don't have a good solution for mapping categories. So, to onboard a vendor to a marketplace or my website, with,m say, over 1,000 vendor items in 100 categories to market place categories, I have to manually look up each vendor item category, then, map it to marketplace category in the Inventory Source system, then run an update.Super Tedious. Recently I asked Inventory Source if they offered a service for a fee to do that, they said no. I then asked to recommend a 3rd party outsource who is familiar with Inventory Source system that could do that, and they did not send even one. I'm hoping this 3 star review prompts an improvement on this issue, and I will update and upgrade this review and Rating should that happen.
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi there,
Thanks for taking the time to provide your feedback with us! Our Category Mapping tool allows for a one-to-one mapping, and we would agree that if you have a vendor with a larger catalog and many categories, this does require an upfront investment to map these categories. But once mapped, all new products will automatically be placed in the correct marketplace category. We focus on providing the tools and software to empower our customers to work more efficiently and don’t have a service to map categories for our customers.
I have been using Inventory source for…
I have been using Inventory source for about 2 years. They are a great company with great customer service. They respond quickly anytime we have problems and are available anytime I need them.
Donna
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Donna,
Thank you for taking the time to provide your feedback! We are so glad you have had a great experience with Inventory Source and our customer support! We look forward to continuing to work with you and your business.
Excellent service
Excellent service, fast responses, Nice about 24 * 7 support happy with services.
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Prateek,
Thank you for taking the time to provide you feedback, and we are so glad you have had a great experience with our services and customer support!
Amazing Tool
It comes down to this...
Do you want to save time and money? If so then you need to automate the largest parts of your business and tha is exactly what inventorysource does.
If it wasn’t for inventory source I would still not have my store launched.
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Jake,
Thank you for taking the time to provide your feedback! We are so glad you have had a great experience with our automation tools, and we look forward to continue working with your business!
Excellent customer service
Excellent customer service. I even had assistance and support from them on a holiday !
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Jacqueline,
Thank you for taking the time to leave your feedback! We are so glad you have had a great experience with our customer support staff. We look forward to continuing to work with you!
It has been extremely easy to use and…
It has been extremely easy to use and set up!
8 mars 2019
Avis spontané
Réponse de Inventory Source
Hi Jared,
Thank you for taking the time to provide feedback, and we are glad you have had an easy and positive experience with Inventory Source!
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