Santander - Investment Hub Avis 

Dreadful service. I set up (at some expense) a hub account and in the two months since then i have not been able to access it online. Every attempt leads to a "technical error" and "contact our staff if it continues". At each such contact i am told that the hub is "locked" for reasons unknown and "someone will contact you in a couple of days". Still no contact. In addition i manage the Hub of my poorly brother. IN that case you can not manage a hub online if you are a Power of Attorney for the owner (but they still make you listen to a 5 minute telephone message explaining how you can). You have to write letters requesting transfers - which take more than a week to be responded to. If you phone their help line - well i have been waiting for over 30 minutes at the time of writing this. I feel sorry for the frontline telephone staff - they have no power to solve anything. They just pass it to another department - who you cant communicate with yourself. And then its lost

Having worked in IT and Cyber Security for many years, I can truly state that it is beyond satire what Santander puts in place for its password and other protections. This includes not being able to use a VPN and hence less secure, and not accepting suggested passwords from major password protocols. Utterly insane

This is an awful service and I’ve had nothing but trouble.

Their phone lines state 8-6pm on their letters, but when you phone they stop at 5pm.

I can’t withdraw my funds. They tell me they’ve sent a letter - twice - which they haven’t. I have no access to my funds.

Also if you lock yourself out of your account, it apparently is “locked forever” and you have to use an alternate login.

Avoid this place at all costs.

Had to contact them after I made a mistake and Sold/switched the wrong funds, Spoke to Brian Hamilton who with the assistance of his manager sorted out the problem within 30mins.
Great customer service !