I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still availab... Voir plus
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I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... Voir plus
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... Voir plus
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
High quality fine jewelry for an affordable price
Coordonnées de contact
606 S. Hill Street, 90014, Los Angeles, Etats-Unis
- hello@iokajewelry.com
- iokajewelry.com
3,4
Moyen
131 avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Anniversary gift cancelled last minute.
I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still available. If something is out of stock it needs to be corrected. I had nothing for my anniversary day because of this
25 mars 2026
BUYER BEWARE
BUYER BEWARE! EXTREMELY poor quality items. When my item stopped closing after one use, they charged a restock fee for the return. Upon inquiry as to why, they provided a picture of the item, but it wasn’t the one I sent back. They broke the latch and sent a pic to justify the restock fee.
1 janvier 2026
Avis spontané
Love the quality
The ease in ordering and receiving the item was a breeze. I especially loved the pendant I bought, and I will likely buy again in the future.
24 février 2026
DONT BUY
DONT BUY! THE JEWELRY IS CHEAP AND THEY WILL BREAK THE JEWELRY TO JUSTIFY THE RESTOCK FEE. A family member made a purchase of a locket that broke after the first opening. I took a video of the locket showing that it would not close. I sent the necklace back to Ayoka less than 30 days after purchase, but it was received three weeks after the purchase, as a gift. Upon receiving the gift, the locket was sent back within 4 days due to the faulty latch. It has now taken three weeks to get a full refund, as my family member was charged a restock fee. Ioka the claims the manager is gone for a week. Upon arrival, Ioka sends back pictures showing that the latch to the locket is completely broken off, but I have a picture of the locket before we shipped out. The latch was on. They intentionally broke the latch off and scratched up the locket to justify the restock fee. BUYER BEWARE!!
18 novembre 2025
Avis spontané
Excellent and friendly customer…
Excellent and friendly customer service, as well as a beautiful product.
11 septembre 2025
Top Notch Company
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after they determined it would be more expensive to fix, they offered me a replacement ring for a VERY discounted price. I was so grateful. Communication was top notch. I would highly recommend this company and look forward to purchasing from them again!
25 juillet 2025
I love my rings from IOKA Jewelry
I love my rings from IOKA Jewelry, the delivery was quick.
24 juillet 2025
Better communication would be great
Better communication would be great. There necklace i got way smaller than I thought. i emailed you and it took 2 days then another 2 days after I sent response and still haven't heard anything back. The charm is smaller than a dime. The chain size is not correct 😕 learned my lesson...
3 juillet 2025
Réponse : IOKA Jewelry
We are sorry we missed the mark on customer service. We understand that you needed help exchanging the chain for a longer one. We reached back out to you to see if you require any further help. If you need more help, please feel free to reach back out to us. Thank you.
Beautiful necklaces.
I have ordered 3 14 carrot gold crosses and chains for gifts and my husband ordered me a beautiful 14 carrot gold crucifix. They have all been beautiful.
21 avril 2025
Horrible experience
Horrible experience. I purchased a ring and necklace for my nieces quinceanera. The necklace broke after a couple of days due to poor workmanship. They refused to replace it and wanted me to pay for repair that would yield a mark on the necklace. Buyer beware.
Response to IOKA - It wasn't misused and it's insulting that your company would assume just to get more money out of the consumer. It's been less than 30 days and I noticed other consumers that have experienced the same issue.
10 mars 2025
Réponse : IOKA Jewelry
Hello,
We are sorry about your disappointment regarding this. Unfortunately, we do not offer insurance policies on broken chains from misuse. We will continue to try to work with you to come to a fair resolution on the matter.
Thank you,
Ioka Jewelry
Lovely little medalla
Shipped quickly. Lovely medalla. The colors are vivid and I love it.
24 février 2025
The item was delivered timely and in…
The item was delivered timely and in perfect condition. I like the tracking option as well.
3 février 2025
Golden Beauty!
Had a little hiccup and it took Ioka some time to get it corrected. The 5 stars are for the fabulous end results. I adore my 14K golden hoops. They are the perfect size - not too big and not too small. I am pretty sure they will be my go-to pair. They have made me a very happy customer and I will recommend them.
10 décembre 2024
Came exactly as pictured and super…
Came exactly as pictured and super quickly!! Haven’t taken my ladybug earrings of. So so happy hehe
18 novembre 2024
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