IQS Chartered Surveyors Avis 

Paid for a level 3 survey plus a drone survey. The survey was nearly a week late being received (should have been Friday at the latest, was late Tuesday when received - 2 weeks after the survey was done) and, when it was, the content was very light and actually didn’t help understand much about the condition of the house. It felt rushed, didn’t do some of the elements it was supposed to and lacked professionalism. The drone survey is still missing and, rather than doing it, they can’t be bothered so have offered to refund that element (I have not had a refund to confirm). This organisation lacks any form of quality so I would strongly advise looking elsewhere if you need peace of mind on a house purchase. They state to contact them to discuss but all they do is say they will chase or they will speak to someone else but I never got any kind of update and had to continually call and chase

Excellent service. They were very prompt in doing the survey and were very professional and friendly. The report was comprehensive and clear.

Had a great experience with IQS from booking through to receiving my report. Lucas was really helpful when I had questions and they allow you to speak to the surveyor after receiving your report. I received my report within a few days of the survey taking place which allowed us to review it in plenty of time before our move. Great service throughout!

My partner and I had an excellent experience with IQS. We are FTB's and they were very communicative, well priced, and efficient. The survey was very detailed, with lots of pictures, which gave us full confidence in purchasing the property. The staff were also very friendly and it was a real pleasure working with them.

Approach this crowd for a level 3 building survey, what we received was extremely high quality. Couldn’t recommend enough. The staff were ever so helpful and provided sound advice for the next steps forward. You won’t find a chartered outfit as competitive.

Report was extremely helpful and detailed and delivered on time. The surveyor also took our call after running through anything we weren’t sure on. Fantastic service all around would definitely recommend.

This appears to be an ongoing problem. Taking in the work and then unable to work to their service level agreement. Due to the delay from Linden I am going to lose the property I wanted. As in his words ‘he was behind on his paperwork’. Should not of taken this work in or alternatively discussed this so I could manage my sellers expectation. I will be contacting the RCIS governing body for a full refund.

No complaints with my experience with IQS will be using them again in the future, booked a level 2 survey and detailed report was received back quickly. Definitely recommend.

Outstanding service

Adam our surveyer was very clear throughout his report and where we had a query returned to the property in his own time to answer our question.

Unbelievable service - Thank you

Not sure where to begin telling you about the abysmal service I received from the IQS team and their surveyor Neil Evans.
I was informed that my survey ( that I had paid for up front) wouldn't be ready on time due to Neil being. " behind on his paperwork" I request a different surveyor carry out the survey as this didn't fit in with my requirement or what was promised on IQS website.
This request was not acknowledged and the survey arrived even later than I was advised.
Thoroughly unprofessional didn't reply to my email or return my phone calls

I wouldn’t hesitate to use IQS again in the future, I needed a level 3 survey. The booking process was straightforward and a fast turnaround getting the report back.

A delay taking payment, a delay on the survey date, a broken promise that I would still have the report when it had originally been due. A week after the survey happened, and a full month after I tried first to book the survey, I still don't have my report. Avoid if you want a prompt service!!

Prompt, friendly and thorough. Thank you!

I found this firm on the RICS register. First impressions extremely helpful, explained differences between Level 2 and Level 3 survey. Once we had agreed, the survey was carried out quite quickly. The report arrived via email within a few days. It was very thorough and easy to read and understand. I was extremely pleased and satisfied with the service IQS provided and would recommend them.

Definitely five star, This is a well-done job, brilliant to know the big bits that any normal person wouldn't see. I am so pleased to know what lies ahead, with my first property purchase.
Pounds well spent. Thanks again highly recommend

Fantastic company to deal with , survey booked , completed and report received within a week ! Report was informative with photographs and advice on what was required , would highly recommend this company and would definitely use again

Very quick to collect money, and say anything to get you. but failed to deliver on time, failed to address the survey with the appropriate qualified staff, staff on the phone have no idea what they sell or can deliver.
Never going to be using them again.

We needed a Help To Buy survey to remortgage, and our financial advisor stated they use this firm "all the time" and recommended their surveying services. Survey was agreed upon but surveyor let us hang for one week because of a "family emergency", then conducted the survey only after we had paid £480. After one more week, we were told "oops it turns out you need a RCIS surveyor for Help to Buy and we are not" - should not our financial advisor and IQS "who do this all the time" know this? I was offered a refund, but asked to wait another week, in which the surveyor tried to get the report through anyway, he finally suggested another surveyor in the same company who would be available in another week... At this point I pulled the plug and demanded my refund. Have been waiting now for 2 days for the refund and still have to chase it up. All in all wasted 4 weeks for headache and nothing. Stay away from IQS. Will change mortgage advisor as well.