iRobust Tech Avis 

I got the Canon R7 for the best price in SA and could also buy a lens with the difference in price. The delivery took 2-3 weeks, but still in time for my safari.

**Avoid this company at all costs.**

My experience with iRobust Tech has been nothing short of appalling.

I ordered a Canon RF 28-70mm f/2.8 IS STM lens that was advertised as being in stock. After taking my payment, communication completely disappeared. Emails were ignored, phone calls went unanswered, and I was left chasing them for basic information about an expensive order.

Eventually, I was told they had to order the lens from their supplier, which immediately made me question whether it had ever been in stock as advertised. Had they been honest and transparent from the beginning about the actual lead time, I could have made an informed decision instead of wasting valuable time.

The delays have now forced me to make alternative arrangements for an urgent shoot, and I have cancelled my order. Even now, I cannot get a response regarding my cancellation or my refund. Once again, my emails and messages are being ignored.

The complete lack of communication and customer service is unacceptable. Taking a customer's money is easy; responding to that customer when there is a problem appears to be another matter entirely.

If you are considering spending thousands of rand on camera equipment, ask yourself whether you're prepared to risk being ignored if something goes wrong. Based on my experience, I would strongly advise looking elsewhere.

Unless this matter is resolved immediately and my refund is processed, I will have no option but to escalate the matter through the appropriate consumer protection channels and pursue every available avenue to recover my money.

Seriously!Avoid this company.
It has now been 11 days since iRobust Tech confirmed that my order had been cancelled and that my refund would be processed. Despite this, I am still waiting for my refund to be returned.
Once again, my emails and follow-up messages are being ignored. Getting There(owner) to communicate with you appears to be almost impossible once they have your money.
The company replied to my previous review with an apology and assurances that they would look into the matter. Unfortunately, that response appears to have been nothing more than damage control. Since posting it, nothing has changed. I have still not received my refund, nor have I received any meaningful communication explaining the delay.
A public apology means very little when it is not followed by action. Good customer service is measured by resolving problems, not by posting polite responses to negative reviews.
I am now taking steps to recover my money through formal channels. If you are considering spending a significant amount on camera equipment with this company, I strongly recommend thinking twice. My experience has been extremely disappointing from start to finish.

Beter communication if there is a delay in delivery of products

I cancelled my order (#2256) on 04.Jun.2026 and Thebe promised me that I'll receive my refund in a maximum of 10 days. I've sent numerous mails for updates without ANY response. Their communication is pathetic!!!

Absolutely ZERO communication!!!!!!!! So disgusting!!! Been two weeks since I've ordered and they don't answer phone calls or emails!!!!!

Item arrived in perfect condition, no problems.

Lean import export model.

Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was delivered 2 days after the given date, but was well worth the wait. I was a bit skeptical at first, but will definitely be shopping here again.

One of the worst retail / online buying experiences I’ve ever had. From outright lies, to empty promises, missing a safari trip photography due to not having our camera and nearly receiving our camera 2.5 weeks after order date. Will not use iRobust again after this.

It took long - I ordered the Nikon D850 15 April 2026, it came 29 April. But for the price and quality would I recommend them. Just keep track of your order via email. The camera was in good quality and brand new shipped from Nikon. That is why it takes a time to arrive. Would definitely buy something again. 4.5/5

Great service from Thebe keeping me updated on order status

The whole process, from ordering to receiving the camera, was convenient and quick. I would not have been able to afford this camera if not for the "damaged box" discount. I am glad I trusted iRobust Tech because the camera itself is in perfect working order.

Greate service. Received my goods 8 working day after placing my order. Very happy with the service. Thank you

The communication was clear and straightforward

I had an excellent experience with iRobust Tech even though I had to wait over a month to receive my camera. The reason for this was that the war in Iran impacted International travel and there were delays getting the goods to SA as well as delays in customs once the arrived. Thebe consistently communicated clearly what was happening and once stock was cleared I received my camera the following day. iRobust is a small company with limitations - not holding large volumes of stock, cannot respond immediately to every call or mail, but also on the other side provides exceptional value and is committed to fulfilling your order. I would not hesitate to order from them again. Thanks Thebe and team.

The good news is that I received the camera and I paid a good price. The bad news is that the communication was poor. That is not what you need if you are anxiously waiting for something you have paid big money for.

Let me be precise with the dates so my comment is fact based.

I ordered and paid for the camera on Easter Monday, 6 April. On 7 April, I used the chat function to ask for an update as all I had received was an unpaid invoice. Phone calls are unanswered. I was told that "the shipment containing your parcel was expected to e received this Friday (10th April) or latest on Monday" (13 April). I asked for an update 4 times on Friday 10 April but did not get a reply.

On 13 April, I followed up and was told that "We're expecting the shipment containing your parcel on Friday"(April 17). A week later than previously said.

My order was delivered to me on 20 April. So while the website says 5-7 Business Days Delivery, my order took 10 days.

The website has a scrolling customer reviews with words and phrases such as "Great customer service", "Good communication", "Good service", "Received on time", Kept up to date", "Delivered within specified time", that was not my experience. In fact, as I struggled for updates, the excellent reviews made me more anxious! What was happening? If it was something costing a few hundred Rand, I would have been relaxed, but I had ordered a camera costing R25,500

The good news is the camera came, the price was good. But as a customer, be prepared for poor communication. If you know what to expect - which is not the great service they trumpet about - this review is doing you - and iRobustTech - a favour.

My anxiety could have been avoided with prompt communication. My suggestion to iRobusTech is designate someone to promptly handle communications with buyers. As they say "Don't over promise and under deliver."

From beginning to delivery the staff was helpful. Delivery was in two days that was very fast. I will gladly recommend them.

Good Service! Great Value! Excellent Prices!

Good product, good price and Good service and feedback , please to deal with

Consistent feedback on delivery timelines. Very pleasant to deal with.