The price was the best i could find but the communication was very poor, they advertise 5 to 7 days for delivery. I emailed twice with no reply plus i tried contacting them telephonicaly but no reply.... Voir plus
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Lisez les avis des autres
The camera arrived after I needed it, but at least it did arrive. As long as you understand two things: Despite the 7 day delivery stated on their website, its more like 21 days plus. Communication w... Voir plus
Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Voir plus
Recently I was happy that for the camera I was interested in the prices had decreased substantially. Among other camera companies there were many specials, but one was even cheaper. So I Googled all t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Coordonnées de contact
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, Afrique du Sud
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4,1
Bien
153 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
The service was immaculate!
The service was immaculate!! I needed my order ASAP, the team reassured me that it would arrive and then, a team member, I think his name was Tebo or T (I forgot) he handled my order and made sure I received it on time. Thank you so much!!!!
19 février 2025
Great Price but Customer Experience Needs Improvememt
Price was great. Definitely needs work on the Client experience. Need to keep the Client updated throughout the process instead of having to call in for an update. Take a lesson from Takealot. Thanks
19 février 2025
Canon R6 camera
I have ordered and pay for a very expensive camera. Still it was way cheaper compared to other online prices. My order was shipped on the 7th business day and I received it the very next day. I can vow for iRobust Tech to be trust worthy and for the best online prices. Happy days!
13 février 2025
The quality of the products are as promised
The time frame was not met, but I made my purchase during the festive season, which may have attributed to the delay in delivery. Communication could be approved upon, but I'm am very satisfied with my purchase. Samsung S24 Ultra
29 janvier 2025
Poor communication and delay in delivery
29 janvier 2025
Réponse de iRobust Tech
Good afternoon Deen,
We hope you’re well, and thank you for taking the time to share your feedback with us.
First and foremost, we’d like to sincerely apologize for any frustration caused by the lack of communication on our part. We truly understand how important clear and timely updates are, and we are actively working on improving this to serve you better.
After reviewing your order, we see that it was placed on January 21, 2025, fulfilled on January 29, and delivered to your address on January 30. As mentioned on our website, we ask customers to allow 5–7 business days for delivery or collection. Based on this timeframe, your order was delivered on the 7th business day, which falls within our promised delivery window.
That said, we recognize that the experience may not have met your expectations, especially regarding communication. For that, we sincerely apologize and appreciate your patience and understanding. Your feedback is invaluable and will help us improve.
Thank you again for your support and trust in us. If there’s anything else we can assist you with, please feel free to reach out.
Warm regards,
The iRobust Team
Great result
While I was sceptical and concerned ordering online from smaller provider, the result was fantastic.
Price was considerably lower by 20%, updates were very good , delivery was within 2 weeks.
Cant believe the result. In fact this is the first time "something to good to be true" was exactly as advertised.
29 janvier 2025
I received my product very quickly
I received my product very quickly, although communication was a problem
23 janvier 2025
Thank you for great service and product.
I had an excellent experience purchasing a camera. As soon as they opened after the festive season, I received an email update from Thebe about my order and when it was shipped. I received my new camera the day after. Everything is perfect, and it is sealed in its box. I did my research before buying, and the prices are unbeatable, too.
20 janvier 2025
Promised delivery dates were kept
Promised delivery dates were kept. Efficient service and communication great. Really competitive pricing.
14 janvier 2025
Affordable and reliable
I got a good price on my Samsung phone. I received my phone in time and packaged securely.
14 janvier 2025
Parcel was delivered earlier than the…
Parcel was delivered earlier than the expected date, love it
14 janvier 2025
Everything as advertised
Everything went well. The good were delivered timeously in good condition. What more do you want.
14 janvier 2025
Very helpfull over the phone
Very helpfull over the phone, I think a tracking system will be great, so we can see when package leaves your warehouse.
30 décembre 2024
When I ordered
When I ordered, the item was in stock with a 5-7 day shipment period. To my surprise, the item had to be ordered and took a long time to arrive. Also, at some point noone was responding to the questions that I was asking regarding delayed delivery.
17 décembre 2024
Great product at a competitive price…
Great product at a competitive price and effective communication from the sales team.
11 décembre 2024
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