isaacstreasures.com Avis 283

I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent anyway. I have since sent further communication via various routes which have also been ignored.
I have today refused delivery of the parcel via Royal Mail so it is returned to sender.
Furthermore, I have noted in your terms that you attempt to charge a £5 fee for cancellations. Please be aware that under the Consumer Contracts Regulations 2013, it is unlawful to impose any fees or penalties for exercising a right to cancel. I am entitled to a FULL refund. I will have to raise a dispute with Clearpay if my messages continue to be ignored.

Order never delivered and the response from the business was genuinely shocking. I was spoken to rudely, blamed, and money was withheld.

I’m escalating this to Trading Standards. The tone and handling left me anxious and unsettled. Reading other reviews, this seems to be a pattern. Avoid.

Ich habe schon mehrfach dort bestellt und war immer zufrieden.
Jetzt war allerdings ein Artikel trotz originaler Verpackung beschädigt, keine Ahnung, wie das passieren konnte.
Ich habe mich mit Beweisfoto an die angegebene Mailadresse gewandt und habe jetzt seit über eine Woche keine Antwort erhalten.
Das heißt ich bleibe jetzt einfach auf dem defekten Artikel sitzen.

Reliable online shop with a large selection and very friendly support. I order from them regularly and enjoy doing so.

Super schneller Versand und sehr zuverlässig 💗 hab schon oft bestellt. Danke

I’m really impressed with the service — my order arrived incredibly fast and everything was exactly as described. The selection of toys is amazing, with options for all ages and great quality throughout. I’ll definitely be shopping here again. Highly recommend!

Great service. Super fast delivery. Huge selection of good quality toys for all ages. Highly recommend

Always the best quality toys and resources and arrived super speedy! Looking forward to doing my Christmas list!!

This company is so great! They have a wide variety of toy brands available to choose from on their website. I have always had an amazing experience with their fast and reliable delivery. All products are such good quality I will purchase again and again!

Super easy website to navigate, the selection is unmatched! So many amazing brands all in one place. Donna is very helpful with orders too 100/10
Definitely recommend

Super easy to order, arrived very quickly

A great site, easy to order, fast delivery, and perfect communication. I can recommend it and would order there again anytime. :D

Ich bin super zufrieden!
Die Auswahl an Produkten im Online-Shop ist großartig und der Bestellvorgang ist übersichtlich und einfach! Man hat diverse Zahlungsmöglichkeiten und selbst der Versand nach Deutschland klappt hervorragend! Über den Status/Versand seiner Bestellung wird man außerdem sehr gut informiert! 👍

We had to pay shipping when UPS arrived after already paying shipping and handling.

I am very happy with the service. I have bought products in this website several times and they have responded very well. The only thing I regret is the Brexit that supposes a barrer in the free trade of products, but this is not a responsibility of the shop (I buy from Spain) . I trust the shop’s website and the client service: l’m very satisfied indeed!!

I ordered many items from this shop. Unfortunately, the wrong item was sent. When I contacted the seller, I was told that the correct item would only be shipped after I returned the incorrect one. Even though the mistake was not mine, I was required to wait until the return was received before getting what I paid for.

I do not feel this situation was handled fairly as I was waiting for this item to go with the other items I’d purchased for a gift .

There policy ( which is incorrect) left me feeling as though I wasn’t trusted, and the shop owner’s responses came across as unsympathetic and rude, I found the whole experience disappointing.

I ultimately decided to keep the incorrect item simply to avoid the stress of further back-and-forth.

Poor quality plastic tube, all the screws came loose in a paper bag with 6 missing

Delivery was quick, quality of the product is fantastic.

The buckets, funnies, in fact everything in this set is just gorgeous. The different coloured plastics are so attractive. My granddaughter spends ages and ages playing with these pouring from one vessel to another. I haven't seen anything to match this lovely set.

Thank you, so happy with my doll, I love the service from your store!
—Bonnie