The customer 'service' is terrible. hot water machine they supplied constantly leaking. takes at least 2 weeks to get someone to come out. Very rude replies when you message them for help. Ask them t... Voir plus
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Lisez les avis des autres
A rare thing - brilliant customer service. Menen went to extra mile to get our coffee machine fixed urgently. She always got back to me quickly. Additional praise for the engineer (sorry, can't rem... Voir plus
L'entreprise a répondu
Terrible service hide behind contract, water machine flooded office caused severe damage, they replaced it new one started doing same within a few months. The machines they supply are not fit for purp... Voir plus
Have been with Ispy group for over 4 years and the one constant throughout has been Jamie Penfold their engineer who has supplied and serviced our machines. He has simply been first class. Jamie c... Voir plus
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Distributeur de café
- Grossiste en café
- Fontaine à eau potable
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
The iSpy Group have operated as a professional coffee and water supplier for many years. As a business we have over 20 years experience in the industry. Not only are we well established, we are market leaders too. We employ an experienced and friendly team including highly trained engineers. Our staff are the experts when it comes to mains fed water coolers and coffee machines. We supply all businesses including finance, services, retail, manufacturing, restaurants, public houses and general offices. With our latest “bean to cup” coffee solutions, we give you high street coffee experiences in your place of work. To compliment this, we offer our own range of Grizzly Bear Coffee which has already received great feedback.
Coordonnées de contact
5th Floor Dencora Court, SS1 2BB, Southend, Royaume-Uni
- 01702886222
- poppy.morris@ispygroup.co.uk
- ispygroup.co.uk
3,0
Moyen
59 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Amazing customer service
Amazing customer service! Really helpful and talked me through all the different options to help find the best machine for my company.
15 janvier 2024
Avis spontané
Shocking company
Shocking company! Get out and fix your machines. Ober a month is the latest wait time
10 janvier 2024
Avis spontané
Réponse de Ispygroup
We're genuinely sorry to hear about your experience and the frustration it has caused. Delivering timely service is a priority for us, and it's concerning to learn about such a delay. Unfortunately, with the limited information provided in your review, we're having difficulty locating your records to address the issue directly.
To ensure we can assist you effectively, could you please reach out to Poppy Morris at 01702 886 222. Poppy is fully committed to resolving any issues our customers face and would be more than happy to look into this matter for you.
Your satisfaction is very important to us, and we're eager to get this resolved. We look forward to hearing from you and making things right.
Absolute joke of a company
Absolute joke of a company! Avoid at all costs! They lied to me on point of sale and told me that it was the best thing ever and they looked after us. Biggest lie ever. They said the coffee machine would be delivered within two weeks and it took 4 and a half months. This whole time they charged me even though it wasn't delivered. It has never worked properly since we've had it and we've now lost thousands. The machine is currently out of order and they said it would be a day or two. It's been a month now and counting. It's been out of action about 6 months in total. When it works it's awful and most people wont use it anyway. I don't receive invoices, I don't receive any communication, I have to chase them relentlessly. This is without doubt the worst company I have ever been involved with. I can't stress enough.... AVOID AVOID AVOID!
30 décembre 2023
Avis spontané
First Class service and knowledge
Have used ispy coffee since March 2020. We have since taken on multiple machines including vending machines to service our needs. I can honesty that despite teething troubles that will always occur they have been prompt and efficient in dealing with our needs and this is especially down to our 2 service engineers. Dealing directly with both Jamie & Chris has many a time enabled us to fix problems without even a visit given their vast knowledge.
5 décembre 2023
Avis spontané
Exceptional service
Exceptional service, love the new coffee machine, the new coffee is a real hit with my regulars plus they are enjoying the new Xmas syrups
6 décembre 2023
Avis spontané
Réponse de Ispygroup
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you've been enjoying our exceptional service and the new coffee machine. It's wonderful to know that your regulars are loving the new coffee, and the addition of the Christmas syrups has been a hit as well.
Wishing you and your regulars a fantastic holiday season filled with delicious coffee and festive cheer!
Wonderful engineers
Ispy is a great company to use, leasing a machine from them as well as supplying delicious coffee, we’ve had a couple
Of emergency repairs and Chris the engineer has always gone above and beyond to help, extremely professional and helpful always sorting the problem with least disruption. Highly recommend him for any issues that may occur.
9 octobre 2023
Avis spontané
We own our coffee machine outright
We own our coffee machine outright. Phoebe is always friendly and helpful and always processes orders very quickly.
22 novembre 2023
Avis spontané
Great staff, professional, pleasant and always helpful
I would like to express my appreciation towards one of your staff - Chris . We are lucky that Chis looks after our development. Chris is very pleasant, always smiling and polite. Chris has relevant knowledge and his advices helped to offer the best coffee machine and water dispenser suitable for our homeowners. On the coffee tasting day I was amazed by his patience and willingness to make everyone happy. Monica- Registered Estate Manager -Edward Place - McCarthy and Stone
16 novembre 2023
Avis spontané
Great product and customer service
I recently upgraded my coffee machine with ISPY and it has been a game-changer. My staff and I love it.
Highly recommend.
5 octobre 2023
Avis spontané
Great service
We have recently upgraded our watercoolers throughout the office and the service we have received has been exceptional. From start to finish the Customer Care Team has been extremely helpful, keeping us updated throughout the process.
1 novembre 2023
Avis spontané
AVOID
Avoid at all costs! A company that changes its name and takes down its websites to hide all the horrendous reviews. I doubt the good reviews are from real customers
30 novembre 2022
Avis spontané
Réponse de Ispygroup
Hello,
I hope you are well.
As you have chosen to write anonymous on this review we can not determine if this is a customer or competitor.
If this is a genuine customer please email us on customercare@ispygroup.co.uk or call us on 01702 886 232. I have also requested more information through trust pilot.
Phoebe is always very friendly and…
Phoebe is always very friendly and extremely helpful. It is a pleasure to have her as our point of contact.
31 octobre 2023
Avis spontané
Réponse de Ispygroup
Thank you so much for your kind words.
Great Customer Service
Great Customer Service. Phoebe is lovely to talk to and always processes orders ASAP.
16 octobre 2023
Avis spontané
Réponse de Ispygroup
Thank you for the review! Phoebe is very happy.
Phoebe is a fantastic person
Phoebe is a fantastic person, always happy, pleasant and helpful, always cheers me up.
Very professional at her job, calls me every month to see if I need anything, and not pushy if I don't.
30 octobre 2023
Avis spontané
Réponse de Ispygroup
Thank you Tilly for the review.
Brilliant Customer Service + speedie repair
A rare thing - brilliant customer service. Menen went to extra mile to get our coffee machine fixed urgently. She always got back to me quickly. Additional praise for the engineer (sorry, can't remember his name) who diagnosed the problem over the phone so that the part could be ordered and in situ for when he came out. Both very professional and got the job done. A real pleasure and highly recommended.
27 octobre 2023
Avis spontané
Réponse de Ispygroup
Thank you for the review. Your friendly local engineer is Chris De'ath. If you need anything else please let us know.
Brilliant Service
Brilliant service.
We have just had our coffee machine renewed by ispy group found them very helpful went out there way to give a good service and the machines are great .
Would recommend them to anyone.
18 août 2023
Avis spontané
Réponse de Ispygroup
Thank you Deborah. Its a pleasure working with you and your home.
ISpy went above and beyond to help me…
ISpy went above and beyond to help me find the perfect coffee machines for our offices.I was very impressed with the quality of the product I received. It was exactly what I was hoping for.The customer service at this company is excellent.
15 août 2023
Avis spontané
Réponse de Ispygroup
Always a pleasure Mark!
We’ve had a variety of machines from…
We’ve had a variety of machines from Ispy over the last five years and always had an excellent service. We keep upgrading to newer machines and love the flexibility they give us to do this. Thanks to the team!
14 juin 2023
Avis spontané
Excellent service from start to finish
Excellent service from start to finish. Our particular site was a tricky one but Poppy and the team were excellent in overcoming those issues
I couldn’t recommend them highly enough!
11 août 2023
Avis spontané
Réponse de Ispygroup
Thank you for the kind words and look forward to working with you on the next site.
Ispycoffeeandwater closed website to…
Ispycoffeeandwater closed website to hide negative reviews.
That's strange Poppy, Ispy and Chevington! What happend to the original review!
11 août 2023
Avis spontané
Réponse de Ispygroup
Dear Eileen,
I hope this message finds you well. We have noticed your recent review on Trustpilot concerning our business. We take all feedback very seriously and aim to provide the best service possible to our clients.
Upon reviewing your feedback and cross-referencing it with our records, we could not find any correlation or incident that matches your description. It is paramount for us to ensure that all reviews are genuine, accurate, and based on real experiences, as they play a significant role in shaping the perception of our business in the online community.
We kindly request you to review your post and ensure that it accurately reflects a genuine experience you had with our business. If it is a genuine oversight or confusion regarding our services or brand, we would appreciate it if you could rectify or remove your review.
Please understand that if we find any review to be fake, misleading, or defamatory, we have the right to take necessary steps to protect our business reputation. We believe in open and honest communication, so we hope it doesn't come to this, but if the review remains without validation, we may have to consider taking legal action.
We value the Trustpilot community and believe in its core principle of providing real and authentic reviews to guide customers. We hope you understand the seriousness of posting genuine reviews and our stance on this matter.
Thank you for your understanding, and we look forward to resolving this matter amicably.
Best regards,
ISPY Group
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