Jacada Travel Avis 2 518

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We are so happy that we chose Jacada to plan our African adventure. Ellie was so great to work with and spent enough time getting to know us so that she was able to tailor a trip to perfectly match ou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Another fantastic trip designed and organized by the Jacada team (thank you Lily, Lizzie, Anabel & Carlos). My husband and I are thoroughly pleased with our well-rounded trip to Peru, Ecuador, and the... Voir plus

Noté 5 sur 5 étoiles

Everything was planned and executed exactly as we expected. The total travel experience was seamless and worry free! Lucy and Sandy were so wonderful to work with from the beginning right up to the e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

David did an outstanding job curating our 8-day African adventure, which included game drives during our stay at Londolozi Camp and a spectacular helicopter flight over Victoria Falls. His advice and... Voir plus

À propos de l'entreprise

  1. Voyagiste
  2. Fournisseur d'excursions culturelles
  3. Hôtel
  4. Agence d'excursions
  5. Agence de voyages

À propos de Jacada Travel

Écrit par l'entreprise

At Jacada Travel we specialise in tailor-made luxury travel. Our guests benefit from the expertise and knowledge of our travel designers, who create authentic, uplifting experiences that are made just for you.



Let us inspire you

Experts in Travel

Your interests and passions make you unique, and we want to hear all about them. Our expertise covers everything from the best restaurants in town, to what’s happening with critical conservation projects. Understanding what matters to you means we can create a trip completely personalised, suiting you perfectly.

Unforgettable Connections

It’s the spontaneous moments of genuine human connection that make a trip truly unforgettable. Meet with our passionate and knowledge guides to create your own memorable travel moments. We’ve cultivated meaningful and long-lasting relationships with our teams on the ground all over the globe: meet them and become immersed in their worlds.

Seamless Travel and Support

Enjoy every moment of your trip, be fully present and let us handle the intricate details, necessary logistics, in-country support and magical elements. Experience seamless travel from start to finish as we take care of every detail with our flexible, caring and meticulous approach to travel planning. You just need to focus on making memories.

Our Pre-Travel Experience

Once you’ve booked, you’ll meet your personal concierge, dedicated to the finer details of your trip. You’ll feel the extra layer of support as they use their specialist knowledge and established relationships with restaurants, spas, hotels and more to elevate your experience, both before and during your trip.

Responsible Travel

Your trip will play a part in our wider conservation initiatives, helping to preserve the wild spaces, culture and wildlife you’re experiencing for future generations. You’ll be able to enjoy complete luxury, whilst knowing that you’re supporting the destination you’re in.

Travel with Peace of Mind

By travelling with Jacada, you’re able to travel with Peace of Mind. We’ll take the stress out of travel with our advice, expert planning and full support throughout your trip. All you need to do is sit back, relax and enjoy the trip you’ve been waiting for.

Inspired Luxury Travel to Africa, Asia, Latin America, Europe, Indian Subcontinent, Australasia, South Pacific, the Polar Regions and the Middle East and Silk Route.

Écrit par l'entreprise

We create your perfect trip by listening to you
When we understand your dreams, we build your ideal bespoke trip; honeymoon, family adventure or annual vacation. Each of us has in-depth experience in each country, and we combine our enthusiasm with an outsider's perspective on local ways, and that's how we ensure you get the exciting and hitch-free trip you deserve.
Our experts take care of you in every detail
Our travel professionals and local experts do all the hard work, so you get the most from your time off. We arrange every detail of your trip, from accommodation to private transfers and tours. When you’re there, our exceptional local guides are on hand 24 hours a day. They sort out snags and try to accommodate any extras and changes, or even arrange tickets for the opera, or a place to land your helicopter.
Hotels and lodges that you'll love
You can choose to enjoy local hospitality at true boutique hotels with character and charm, indulge in the opulence and unashamed luxury of the grandest Safari Lodges, or to become part of the family at authentic estancias and ranches. We’ve checked them all out in person, so we can help pick the ones right for you.
Take things at your own pace
All the trips we organise are private, so you can spend as much time as you like at each destination. Get up early, stay out late, take time over sight-seeing or dinner – it’s up to you. Your guide and driver will ensure you get the trip you want.
Enjoy private, authentic travel
Would you like to discover exotic wildlife, big game wildlife, ancient civilisations, or modern culture? Do you want to relax on uncrowded beaches or get immersed in local life? Our guides are passionate experts who can take you to places no guidebook mentions – and make sure you see the big name sites without the big crowds.
Total financial protection
We guarantee that your trip is fully protected. For our UK clients, all the flight-inclusive holidays departing from the UK are financially protected by the ATOL scheme. Upon payment, you will be supplied with an ATOL Certificate.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

We are so happy that we chose Jacada

We are so happy that we chose Jacada to plan our African adventure. Ellie was so great to work with and spent enough time getting to know us so that she was able to tailor a trip to perfectly match our needs. And then Robynne, Florence and the rest of the team on the ground made sure that we had all the restaurant and tour reservations we needed, got us through the airports so quickly and handled any issues on the ground as they came up. I have been strongly recommending Jacada to all my friends and family and look forward to working with them again.

19 mai 2026
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Réponse de Jacada Travel

Dear Frank,

Thank you for your kind review. Robynne and I are so glad that you had an amazing time in Southern Africa! It’s been a pleasure working with you and Michele, and we look forward to designing your next trip.

Best wishes,
Ellie & Robynne

Noté 5 sur 5 étoiles

Beautiful Peru, Ecuador & Galapagos

Another fantastic trip designed and organized by the Jacada team (thank you Lily, Lizzie, Anabel & Carlos). My husband and I are thoroughly pleased with our well-rounded trip to Peru, Ecuador, and the Galapagos Islands. Jacada partners with some of the best guides/tour experiences in the business. Cultural and historical context of these countries were tied in beautifully with exquisite cuisine, beautiful scenery, and incredible wildlife experiences. This trip surpassed by expectations and left me in awe. Jacada is truly able to curate a trip to your specific interests - the more they know about you, the better they can plan your trip. We will definitely be travelling with Jacada again in the future.

25 mai 2026
Noté 5 sur 5 étoiles

Fantastic experience!

We had a wonderful experience working with Jacada to create the perfect vacation to Rwanda! Our travel designer, concierge and local team ensured a flawless trip from start to finish. We had the adventure of a lifetime that exceeded our expectations, and we plan to use Jacada for future travel!

8 juin 2026
Noté 5 sur 5 étoiles

It was well planned

It was well planned, guides were extremely knowledgeable, no glitches.

4 juin 2026
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Réponse de Jacada Travel

Dear Ken,

It was such a pleasure planning your amazing trip to Brazil for you and Ann. I was so glad to hear you loved it as much as I did planning it for you, and I loved that you enjoyed all the magic touches along the way.

Best wishes,
James

Noté 5 sur 5 étoiles

Exceptional experience

From start to finish, our Jacada agents David and Rhama not only listened and understood what we were looking for in our travel experience, but completely nailed it with the destinations, activities, experiences, guides and other details they coordinated. It was a truly bespoke experience that was unique and personalized to us and our interests. We can't wait to work with them again for our next trip!

3 juin 2026
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Réponse de Jacada Travel

Hey Christina,

Thank you so much for taking the time to leave a wonderful review of your time in China! We are delighted that you felt listened to and that together we were able to create something truly custom and off the beaten path that represented you and how you like to travel.

We are excited to hear about your travels in Uganda/Rwanda, and I look forward to working with you again.

Best wishes,
David & Rahma

Noté 5 sur 5 étoiles

Asia Adventure with Jacada

Jacada has outdone themsleves again - we gad an absolutely amazing adventure to Vietnam, Cambodia, and Thailand. The personalized, private experiences were FANTASTIC - the monk blessing, lunch in the floating village, the cookout in the mountains, the temple tours, the private dinner at the Ambassadors residence! Our guides were so knowledgeable and friendly. And every hotel was better than the last.
Truly once in a lifetime experience!

22 mai 2026
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Réponse de Jacada Travel

Dear Beth & Dave,

Thank you so much for your lovely words! It was truly a pleasure to work with you both in creating this special trip, full of unique moments and incredible destinations.
I'm so excited to see what we come up with next time around.

Best wishes,
Taylor

Noté 5 sur 5 étoiles

Three week private tour of Australia and New Zealand

Jacada prepared a private tour of one week in Australia and two weeks in New Zealand in May 2026. Jacada booked our accommodation in 5 * lodges and hotels, and we had asked for drivers to get us around rather than driving ourselves. The experience was magical - all the arrangements worked perfectly and Jacada and their agents provided us with excellent support and service. The accommodations were wonderful, well chosen, and in great locations - (Capella Hotel in Sydney, Silky Oaks in Queensland, Britomart on Auckland, Huka Lodge near Lake Taupo, NZ North island, Roki Collection in Queenstown NZ, Lakestone Lodge in the NZ Alps, and Otahuna Lodge in Christchurch). Expert guides provided us with engaging accounts of the various locations we had chosen (Blue Mountains to the West of Sydney, Daintree Rainforest and Great Barrier Reef in Queensland, Lake Taupo, Southern Alps and Milford Sound, the Southern Alps and Christchurch in New Zealand. For a comfortable and stress free tour of great locations in wonderful accommodations then we could not have asked for more!

18 mai 2026
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Réponse de Jacada Travel

Dear Glyn & Sheila,

Thank you so much for your glowing review of your adventure to Australia and New Zealand! I loved designing this trip around your interests and preferences, selecting these gorgeous hotels to enhance your experience, and choosing local experiences I knew you would enjoy.

It has been an absolute pleasure for Cathy and I to make this travel dream a reality for you, and I hope you will return to us for your next international adventure.

Warm regards,
Leanne & Cathy

Noté 1 sur 5 étoiles

Waste of Time

I spent at least a month working with/waiting on Jacada to finalize a bespoke Africa itinerary. I spoke with a representative who seemed helpful and eventually sent me a proposed itinerary, which looked good. I emailed back with a couple of questions and didn't hear back. After several follow-up emails to which I received no response, I contacted the general Jacada number just in case the representative was unavailable, explained the situation, and never received a response from the general line, either. I eventually gave up and went with another travel provider.

1 mars 2026
Avis spontané
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Réponse de Jacada Travel

Dear Love Travel,

It was a pleasure speaking with you last week. Thank you for your candid but kind feedback and as discussed we were genuinely sorry to hear that your planning experience did not meet the high standards we strive for. I truly appreciate the time you took to share your perspective with me and that we were able to fond a resolution.

We are grateful that in that in the future we will have the opportunity to restore your trust in creating your next adventure and provide the for the seamless Jacada experience you deserve. As discussed, please do not hesitate in reaching out regarding information on Uganda or your future hiking trip.

My very best wishes,
Maria

---

Dear Loves Travel,

I’m sorry to hear that the experience you had with Jacada and the Africa team wasted your time, and that you eventually went to another operator. At Jacada we strive to learn and to be better, so the experience you describe does not live up to our usual guest feedback.

Would you be open to a call? I would love to hear your feedback and to have the opportunity to rebuild your trust.

My very best wishes,
Maria, Head of Africa

Noté 5 sur 5 étoiles

Best customized vacations

Every trip we’ve been on planned by Jacada, the most recent was our third trip planned by Jacada, has been a 5⭐️ experience. We could not ask for a better travel company than Jacada. Everything we wanted to experience or places we wanted to see was better than we could have imagined. Thanks to Jacada. They are our “go-to” travel company for all of our customizable trips!!

29 mai 2026
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Réponse de Jacada Travel

Dear Kimberly & Alan,

Thank you so much for your kind words and for continuing to trust us to bring your travel visions to life!

This trip was so much fun to create, and your open-mindedness and sense of adventure really shone through. I'm beyond delighted that everything came together so seamlessly. I can't wait to see what we come up with next time.

Best wishes,
Taylor

Noté 5 sur 5 étoiles

Our trip to Southeast Asia…

Everything was planned and executed exactly as we expected. The total travel experience was seamless and worry free! Lucy and Sandy were so wonderful to work with from the beginning right up to the end. All of our guides in each city were amazing at showing us all the things that we wanted to experience. A few were fun to be with and we were sorry to say goodbye!
We would definitely use this company again for any future more exotic vacations we take.

5 avril 2026
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Réponse de Jacada Travel

Dear Tina,

Thank you for such a wonderful review. We are thrilled to hear that your journey was completely seamless and worry-free from start to finish. It was an absolute pleasure crafting this adventure for you and Leah, and we look forward to working with you again on your next exotic getaway.

Best wishes,
Lucy & Sandy

Noté 5 sur 5 étoiles

The best experience we could have hoped for

Jacada did a fantastic job of organizing this trip. From start to finish it was orchestrated perfectly. It was just what we wanted so we didn't have to stress about anything from start to finish. We also wanted a private experience and not have to deal with other peoples issues during our trip. It was fantastic.

27 mai 2026
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Réponse de Jacada Travel

Dear Mark,

Thank you so much for your wonderful review! We are absolutely thrilled you had such an incredible time in Italy and can't wait to help you plan the next one.

Best wishes,
Meg & Alice

Noté 5 sur 5 étoiles

Family Trip to Mexico

We just returned from an incredible family trip for 12 people to Mexico City, Puebla, Merida, and Playa del Carmen, planned by Jacada and executed by their local partner Journey Mexico. The itinerary was everything we hoped for: a perfect mix of arts & crafts, different neighborhoods, ancient history, and modern society.

Huge thanks to Demi and Melanie at Jacada for their thoughtful planning and recommendations. They nailed the balance we wanted for our family. We also appreciate the special gestures they arrange to celebrate Mother’s Day and my parents’ wedding anniversary. Two standout experiences they arranged were our private Frida Kahlo house tour and the Puebla Talavera factory tour + workshop — both unforgettable.

Our tour director Ismael from Journey Mexico was a highlight of the entire trip. He set the tone on day one and throughout he was personable, knowledgeable, and brilliant at context-setting. He shared perspectives on modern Mexican life, supplemented local guides talks, and handled logistics flawlessly.

Yes, May was a little too hot, especially in Merida and Playa del Carmen. But the recommendations, planning, and especially the on-the-ground support from both Jacada and Journey Mexico were excellent. Thank you to Demi, Melanie, Ismael and Raquel for making this such a rich, educational, and memorable trip for our family.

1 mai 2026
Noté 5 sur 5 étoiles

We had an incredible experience…

We had an incredible experience planning and taking our trip to Peru, and we can’t say enough great things about the itinerary Demi created for us. Every detail was thoughtfully planned, and it truly felt tailored to our interests.

Some of the biggest highlights of our journey were Lima, Tinajani, and Arequipa. Each destination offered something unique—Lima’s vibrant food scene and coastal beauty, the breathtaking, off-the-beaten-path landscapes of Tinajani, and the amazing food scene in Arequipa. The balance between culture, scenery, and relaxation was perfect.

Thanks to Demi’s expertise, everything flowed seamlessly, allowing us to fully enjoy each moment without stress. We felt well taken care of every step of the way.

We absolutely loved this trip and would highly recommend Demi to anyone looking for a thoughtfully curated and unforgettable travel experience!

22 mai 2026
Noté 5 sur 5 étoiles

My husband and I have been traveling…

My husband and I have been traveling for the last 22 years. We have just returned from a trip to Portugal and it was amazing! Our trip itinerary was organized with James and Rita and both spent many hours on the phone and by email adjusting every detail to make it a memorable experience. We have traveled throughout Europe, Africa and even to Argentina and Antarctica. Jacada has planned many of our travels and have never failed to make everything perfect…from the informative guides, beautiful hotels and incredible excursions. Trust Jacada if you’re planning to travel!!

22 mai 2026
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Réponse de Jacada Travel

Dear Kay,

Thank you so much for taking the time to leave such a wonderful review!

Rita and I absolutely loved working with you and your husband to craft your Portugal itinerary. Hearing that it was a memorable experience means the world to us - especially knowing how much of the world you both have already explored, from Africa to Antarctica!

Thank you for your continued trust in Jacada over the years. It is always an absolute pleasure helping you plan your adventures, and we're already looking forward to helping you design the next one.

Best wishes,
James & Rita

Noté 5 sur 5 étoiles

Best trip ever to Australia and New Zealand

This was our first experience with Jacada and I couldn't be happier.
We wanted to do the trip of a lifetime going to Australia and New Zealand, and what a dream it was!
David designed the best itinerary for us, with so many incredible moments. The highlights were the day snorkeling on the Great Barrier Reef, and the helicopter ride to the glaciers in Mt Cook.
Everything was so well thought out and organized, we had 0 problems. Even when our baggage was sent to the wrong city in one of our flights, the local team helped us get the baggage without us having to do anything, it was truly amazing.
If you are thinking of booking a trip with Jacada I couldn't recommend it more!
I'm already thinking about the next one. Thank you David and Rahma for everything, and for all the attention into making this the best trip possible.

15 avril 2026
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Réponse de Jacada Travel

Hey Luciana,

This review made me smile. I'm stoked that you and your family had such a wonderful time with us in Australia and New Zealand!

Your whole trip was truly epic, so I'm glad that the Jacada portion lived up to your expectations. We are looking forward to hearing where you will end up next with us!

Speak soon,
David & Rahma

Noté 5 sur 5 étoiles

Special Corner of Planet Earth

God gave man his image and gave him to dominion over the Earth. However once one enters into Kruger, which is size of Israel the odds shift in favor of the incredible number of species that can inflict great bodily harm. You’re on their turf now. But at Camp George, you take it all in with luxurious and safe surroundings.

Each morning and evening, we set out to experience the vast stillness of this incredibly beautiful place.

Saw the Big Five (see pictures) and countless species of birds, trees and insects

Animals in Kruger

Lions
Zebra
Giraffe
Elephant
Wildebeest
Water Buffalo
Monkeys
Impala
Hippos
Hyenas
Monitor Lizards
LEOPARDS
Giant bladed lizards
RHINOS
Mongoose
Kudos
Bushbucks
Waterbucks

My top five

Leopard -strong and fast with a beautiful coat. Vicious hunters.

Giraffes - gracious creatures

Elephants - useful trunks

Monkeys - playful swinging

Hippos - bubbly floaters

Camp George Simbavati
5 star excellence in middle of Kruger/Klasserie

Top Five
Sunrise Sunset trekking twice a day into savanna
Stars - so bright so vast (Psalm 8)
Service that spoils
(hot towels. Palette cleansers)
Gourmet non stop food
Guides who go beyond to find animals birds and insects on unmarked roads (go Joe)

We could not have booked this trip of a lifetime without the first class experience and accommodating nature of Jody van Merode and the Jacada team of experts. Vip treatment was nonstop. They invested their knowledge and made a sincere effort to successfully provide us with this trip.

9 mai 2026
Noté 5 sur 5 étoiles

Nepal and Bhutan - Customized Itinerary

Jacada planned an amazing trip for us to Nepal and Bhutan. The itinerary was personalized to our preferences, with some unexpected gems like a healing bows session in Kathmandu, Nepal, and an awesome bike ride in Thimphu, Bhutan. Tigers Nest hike in Paro, Bhutan was beautiful.

21 avril 2026

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