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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a selection of fabrics and fabric samples for making curtains and cushions. The website is easy to navigate and the wide selection of brands and fabric types available makes Jayne Clayton a... Voir plus

Noté 5 sur 5 étoiles

Ordered a few wallpaper samples from Jayne Clayton. All well packaged when they arrive and A4 size. You only pay the postage and can order up to 5 which is a bonus! Will definitely order my wallpaper... Voir plus

Noté 1 sur 5 étoiles

Please be advised that the reviews on the Jane Clayton website have been filtered hence higher ratings. I was very disappointed by the customer service I received from such a prestigious brand but no... Voir plus

Noté 5 sur 5 étoiles

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... Voir plus

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Magasin de rideaux et stores
  3. Fournisseur et fabricant de rideaux
  4. Magasin de tissus
  5. Magasin de tapis
  6. Magasin de papiers peints

Écrit par l'entreprise

We’re Jane Clayton & Company - the leading online retailer of designer wallpaper, fabric, rugs and made to measure furnishings.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

671 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(671)

152 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Not yet received my order

I can’t yet review the radiator cover as I haven’t yet received it. You used DHL to ship my purchase and they are a rubbish delivery firm they apparently couldn’t find my address the first time they came the second time I missed them by minutes ( my fault). Rather than risk them coming again and can’t find my property I am now going to my nearest DHL depot to collect it tomorrow hopefully they’ll have it. If you want to ask me to review it when I’ve got it I will do

8 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Slow shipping

I paid for rush shipping of samples. Website says 3-4 business days. I ordered them May 18. It is June 5 and I haven’t received them. That’s nearly 3 weeks.

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I ordered several samples if fabric for…

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided on the best colour.
The samples arrived swiftly and were well packaged,I would definitely order again should I want more samples.

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

I've sent for numerous wallpaper samples from this company. They have arrived quickly and beautifully presented in a folder.

27 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

We are so pleased with our Mini Modern wallpaper from Jane Clayton. Ordering was easy and it came really quickly.

9 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Jane Clayton are a disgrace

Jane Clayton are a disgrace.
1. They don’t answer their phones, the line can ring out for over 15 minutes. I experienced this many times.
2. They offer a discount to entice you in but they apply small discounts on products that are literally always cheaper elsewhere. This is to avoid giving a 10% discount
3. The staff are unhelpful, literally clueless about their products. I noticed this when I asked for advice. The staff only provide polite dribble in calls giving useless information.
4. Nothing works well, they take your money despite stock unavailable. This means you buy in good faith and instead of getting the product delivered, I was told my wallpaper won’t be available until late June. Another one won’t be available until July so I cancelled my order. I still haven’t received my refund.
5. Manager Alex is rude and lacks charisma. He doesn’t help in any way; in fact he’s unhelpful, doesn’t apologise for delays and lied about their phones always being manned.
6. I gave £1,500 order to Wallpaper Sales after speaking to Alex. I would never use this company as their prices are much higher than other large online retailers.

13 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic experience

This is the third pair of curtains that I order with Jane Clayton. The range of fabrics is amazing, as well as the different options for styles, lining, headings etc... The quality is fantastic and the curtains look great. Pretty fast service as well. I'm so glad I found this company as made to measure curtains are generally so expensive.

8 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Did not meet lead time

Did not meet lead time. Ordered headboard with 6-8 weeks lead time. ORD899153. Now being told that it may be finished after 10 and a half weeks. delivery at mutually convenient date will add days/weeks onto this. I cancelled. They have said they will refund all including for 2 cushions already delivered which matched the headboard. Used them against advice of interior designer and she was right. Have wasted 8 weeks. Had great website and samples though.

11 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very reliable company

Very reliable company. Kept me informed of a delay out of their control and delivered inside the guidance time. Good quality products.

8 mai 2026
Avis spontané
Noté 3 sur 5 étoiles

Poor communication

Ordered a sample… it came nice and quickly so that’s a plus. However the sample sent, cut from a fabric with a large geometric pattern and colour combination, was missing two of the main colours in the design, and typically the two colours we are trying to match. I contacted with an image on IG…no reply. Asked what was happening and told to email. Emailed with picture and as yet no reply.
I would appreciate a sample sent that represents the entire pattern ideally otherwise what’s the point?

29 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Luxury wall paper retailer/ sub par suppliers

Ordered wall paper a month ago, still waiting for a dispatch notice/ tracking number. Have been cited ‘supplier issues’ as the reason for the delay. The relevant supplier is ‘coordonne’ for reference. At the prices they sell wall paper, they should be advertising accurate lead times. This has and is currently holding up our project - beware before purchasing, you may experience significant delays.

11 avril 2026
Avis spontané

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