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Japan Knife Shop Avis 

5
•
TrustScore 2.5 sur 5

2,7

Magasin de matériel de cuisine
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À propos de l'entreprise

  1. Magasin de matériel de cuisine
  2. Magasin de plans de travail
  3. Coutellerie
  4. Magasin de couteaux

Écrit par l'entreprise

Japan Knife Shop is an online store specializing in authentic Japanese kitchen knives, carefully selected from trusted craftsmen and workshops across Japan. We focus on transparency, quality, and long-term customer satisfaction. Each knife is chosen based on verified craftsmanship, materials, and practical performance for everyday cooking. We support our customers not only before purchase, but also after delivery — providing guidance on use, maintenance, and sharpening whenever needed. Our goal is to deliver genuine Japanese knives with clear information, reliable service, and respect for both our customers and the craftsmen behind each product.

Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

5 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(5)

3 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

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Noté 2 sur 5 étoiles

Semi legit..

1 août 2026
Avis spontané
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Réponse de Japan Knife Shop

Thank you for your feedback.

We're sorry to hear that you have concerns about Japan Knife Shop. Unfortunately, as the review does not include any details about your experience, we have been unable to identify what may have happened or how we can assist.

We requested additional information through Trustpilot so that we could better understand your experience, but we did not receive a response. If you have had an experience with our store, we would still be happy to look into any concerns you may have. Please feel free to contact our Customer Support team at support@japan-knifeshop.com with further details.

Japan Knife Shop

Noté 1 sur 5 étoiles

I would be very careful with this…

I would be very careful with this company. They cancelled my order stationg it was by my request after 5 days. Then stated that they would refund... as yet no refund.

17 novembre 2025
Avis spontané
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Réponse de Japan Knife Shop

Thank you for taking the time to share your feedback.

We sincerely apologize for the confusion and inconvenience regarding the cancellation of your order.
We would like to clarify that the refund has already been initiated on our side.

If you have any questions or would like us to confirm the refund details directly, please feel free to contact us at support@japan-knifeshop.com with your order information.

Kind regards,
Japan Knife Shop

Noté 1 sur 5 étoiles

Think it's a con company selling fake…

Think it's a con company selling fake Japanese knives. The one I ordered is damaged, the wrong style and genuinely think its a fake. Will initiate and escalate things through my bank.

12 novembre 2025
Avis spontané
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Réponse de Japan Knife Shop

Thank you for sharing your concerns with us.

We are very sorry to hear about your experience and take your comments extremely seriously.
Reports regarding product condition or authenticity are a matter of great concern for us, whether related to a potential manufacturing issue or damage that may have occurred during shipping.

We would appreciate the opportunity to review the details of your order and investigate this thoroughly so we can address the matter appropriately.
Please contact us at support@japan-knifeshop.com with your order number and any relevant information.

Kind regards,
Japan Knife Shop

Noté 1 sur 5 étoiles

Never received my knives and they don’t…

Never received my knives and they don’t answer mails or through their contact formular.

Ordered two knives. Have initiated a process through my bank to get my money back.

2 février 2025
Avis spontané
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Réponse de Japan Knife Shop

Thank you for your feedback.

We sincerely apologize for the inconvenience caused.
In this case, the shipment did not reach the destination and we were unable to obtain a clear delivery confirmation from the carrier at that time.

As a result, the matter was resolved by issuing a refund rather than reshipping the items.
We also regret that our communication during this process was not sufficient and understand how frustrating this must have been.

Since then, we have been reviewing both our shipping and customer support procedures to prevent similar situations in the future.
If you require any further confirmation, please feel free to contact us at support@japan-knifeshop.com.

Kind regards,
Japan Knife Shop

Noté 1 sur 5 étoiles

When I received the knife I discovered…

When I received the knife I discovered that the blade didn’t fit properly into the handle and that the wooden handle itself was cracked. After contacting The Japan Knife Shop company several times and being ignored I have ended up with a poor quality knife, no answer, no exchange, no refund … terrible experience.. will never order anything from Japan Knife Shop company again.

2 septembre 2022
Avis spontané
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Réponse de Japan Knife Shop

Thank you for bringing this matter to our attention.

We sincerely apologize for your experience and for the lack of proper support at the time.
This is certainly not the level of quality or service we aim to provide, and we regret that we did not address your concerns appropriately.

Since then, we have been working to improve our product inspection and customer support processes.
We would still appreciate the opportunity to review this matter if you are open to it.

Please feel free to contact us at support@japan-knifeshop.com.

Kind regards,
Japan Knife Shop

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