Fast order & delivery. I got what I needed. Great, accurate order & delivery communications. I will use this company again. I can't offer a better compliment than that. 10/10.
L'entreprise a répondu
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Lisez les avis des autres
Easy website to navigate with great range. I liked the clear indications of what was compatible with my device. Parcel was dispatched promptly in Denmark, and it took 10 days to reach the North of Sco... Voir plus
L'entreprise a répondu
What can I say other than it’s an easy website to find your way around buy the correct goods you need all goods are first class quality and if you need things quickly next day is an option
L'entreprise a répondu
Website not easy to order from: one item kept on disappearing from the basket for unknown reasons. And not made clear how long delivery would take. Otherwise good product, for a serious price!
L'entreprise a répondu
À propos de l'entreprise
À propos de Japebo.co.uk
Écrit par l'entreprise
Japebo supplies spare parts, wireless accessories, and care products for hearing aids from all leading brands. We offer original parts from Oticon, Widex, Phonak, Signia, and ReSound – making it easy to find everything you need for your hearing aid in one place.
We understand how important it is that your hearing aid works reliably every day. That’s why we offer a carefully selected and specialised range that makes it easy to maintain and care for your device – ensuring the best possible sound experience and long-term performance. 🔊
🛒 Easy-to-use webshop
Our website is designed with clarity and simplicity in mind. Products are clearly
categorised by brand and type, and with search functionality, detailed descriptions,
and clear product images, we help you quickly find the right spare parts and accessories.
🚚 Fast dispatch & reliable delivery
We dispatch orders quickly from our warehouse, and you will always receive
a tracking link so you can follow your delivery every step of the way.
💬 Customer support with product expertise
Need help? Our support team is ready via email and happy to assist you in finding
the right products for your hearing aid. We know our products inside out and
provide guidance both before and after your purchase.
🔒 Safe and secure shopping
Japebo is a certified webshop, ensuring a safe buying experience with
90-day returns. We combine a wide product range, ease of use,
and expert knowledge in one place.
⭐ We value all feedback and actively use Trustpilot reviews to continuously improve our service and customer experience.
Why choose Japebo?
Écrit par l'entreprise
- Find the right product – without the hassle
- At Japebo, you’ll find original spare parts, wireless accessories, and care products for hearing aids from all leading brands. Our webshop is designed to make it easy to find exactly what you need – quickly and without confusion.
- Helpful support when you need it
- Not sure about compatibility or which product to choose? We’re here to help. Our support team is available via email and ready to guide you, so you can find the right solution for your hearing aid – both before and after your purchase.
- Fast dispatch & reliable service
- We dispatch orders quickly from our warehouse and always provide tracking, so you can follow your delivery every step of the way. We’re committed to providing a smooth and reliable shopping experience from start to finish.
- Safe and transparent shopping
- Japebo offers a 90-day return policy for your peace of mind. We read every review and actively use feedback to continuously improve our service and customer experience.
Coordonnées de contact
Fabriksvej 9A, 4200, Slagelse, Danemark
- +45 80208090
- info@japebo.co.uk
- japebo.co.uk
Everything for your hearing aids
4,4
Excellent
489 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Japebo.co.uk
Hi, thank you for your feedback!
We’re happy we could help you find what you were looking for.
If you ever need anything else, just let us know.
Kind regards,
Mads – Japebo
Excellent hearing aide filters and…
Excellent hearing aide filters and domes. Good prises. .
10 septembre 2025
Réponse de Japebo.co.uk
Hi E. McCauliff, thank you for your 5-star review!
We’re really happy to hear you’re pleased with the filters and domes — and that you found our prices good too.
We hope to see you again soon.
Kind regards,
Mads – Japebo
Quick, efficient, great price
I have tried various products but the quality was not great. Then I found Japebo, the right size hearing dome, great quality and great delivery.
1 octobre 2025
Réponse de Japebo.co.uk
Hi Stig, thanks for the great review!
Delighted the hearing domes were the right size and good quality, and that delivery was quick.
If you ever need help matching sizes/models again, just reach out — we’re happy to help.
Med venlig hilsen
Mads – Japebo
Excellent service
Excellent service. Turned up on time and a good price. Will use them again.
20 décembre 2025
Réponse de Japebo.co.uk
Hi Mr Adams,
Thank you for your review and for choosing Japebo. We are pleased to hear everything arrived on time and that you were happy with the price and service. We look forward to helping you again whenever you need anything for your hearing aids.
Kind regards
Thomas – Japebo
satisfied customer
Very satisfied with Japebo. They dealt with my order efficiently and kept me advised re delivery. Even though it was close to Christmas, the goods were delivered promptly.
19 décembre 2025
Réponse de Japebo.co.uk
Kathleen,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Order delivery was very straightforward…
Order delivery was very straightforward thank you.
19 décembre 2025
Réponse de Japebo.co.uk
Mr & Mrs Welch,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Japebo Support
Réponse de Japebo.co.uk
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with our after-sales service. Providing reliable support before and after purchase is very important to us.
If you ever have any questions or need assistance, please don’t hesitate to contact us. Have a great day!
Kind regards,
Marina – Japebo
Unexpected Additional customs fee
When I ordered a few items from yourselves I thought that, although it was quite expensive, that it was alright as I ordered enough for at least a year’s supply.
Unfortunately I had to pay over £40.00’s for a border payment and I find that this is not good enough.
I will definitely not be ordering anything else from yourselves
2 décembre 2025
Réponse de Japebo.co.uk
Hi,
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience this has caused.
This is not how it should be. You were not meant to pay a customs or border fee on your order. We will therefore contact you directly to sort this out and refund the border payment you were charged.
We completely understand your frustration and apologise for the experience. We’ll make sure this is resolved properly for you.
Kind regards
Micas – Japebo
Great
All my orders have been delivered on time the website is so easy to use.
Perfect I wish I could say that about all my online shopping experiences
13 décembre 2025
Réponse de Japebo.co.uk
Hi Sandra,
Thank you so much for your wonderful review 😊
We’re delighted to hear that your orders were delivered on time and that you found the website easy to use.
It really means a lot to us to know that your experience stood out positively compared to other online shopping experiences. Feedback like yours motivates our team to keep delivering reliable service and a smooth shopping journey.
Thank you for choosing Japebo — we truly appreciate it and hope to welcome you back again soon.
Kind regards
Thomas – Japebo
No problems
11 décembre 2025
Réponse de Japebo.co.uk
Hi B. McFarlane, thanks for your 5-star review and for shopping with Japebo.
Great to hear everything went smoothly — no problems 😊 If you ever need anything, we’re happy to help.
Kind regards,
Mads – Japebo
Abismable tracking and delivery information
Product not delivered yet and no update on tracking since registering the delivery
5 décembre 2025
Réponse de Japebo.co.uk
Hi Paul,
We’re very sorry to hear that your order has not been delivered as expected.
To resolve this, we are sending out a replacement shipment. We will also include a return envelope, so the original parcel can easily be returned in case it should still arrive later.
We sincerely apologise for the inconvenience and thank you for your patience. If you have any questions, please feel free to contact our customer service directly.
Kind regards,
Magnus
Japebo Customer Service
Réponse de Japebo.co.uk
Hi Mrs Ulloa,
Thank you for your review ⭐️
We’re glad to hear everything arrived on time and exactly as described. You’re very welcome back anytime!
Kind regards,
Mads – Japebo
Very good service
Kept me up-to-date with package information. Very courteous and helpful.
8 décembre 2025
Réponse de Japebo.co.uk
Thank you so much for taking the time to leave us such a positive review on Trustpilot!
We are thrilled to hear that you were satisfied with our service and that our team was able to keep you informed and assist you effectively.
Your feedback is incredibly important to us, and it motivates us to continue providing the best possible service to our customers.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you once again for your kind words!
Best regards,
Micas - Japebo
Réponse de Japebo.co.uk
Thank you for your feedback! We’re glad that our product selection made it easy for you to find exactly what you needed.
– Japebo Support
It's the second time I have ordered…
It's the second time I have ordered from you, and no problems so far.
27 novembre 2025
Réponse de Japebo.co.uk
Hi Michael,
Thank you for the 5-star review — and for coming back to us again! We’re really happy to hear everything has gone smoothly both times.
We truly appreciate your trust, and we’re here anytime you need us.
Kind regards,
Mads – Japebo Customer Service
Excellent service, as always
As always, my experience with Japebo has been excellent. My order was processed and dispatched within two days and I was kept informed about the delivery status of my parcel.
14 novembre 2025
Réponse de Japebo.co.uk
Hi Renate,
Thank you for your continued trust in us and for taking the time to leave such a detailed review. We are very pleased to hear that everything went smoothly and that you felt well informed throughout the delivery process. We look forward to supporting you again whenever you need accessories for your hearing aids.
Kind regards
Thomas – Japebo
Réponse de Japebo.co.uk
Hi Nigel, thank you for the 5-star review!
Great to hear that your delivery was very quick — that’s exactly what we aim for.
Thanks again for choosing Japebo, and we hope to help you again soon.
Kind regards,
Mads – Japebo Customer Service
The delivery was very efficient
The delivery was very efficient, especially so as it came all the way from Denmark!
14 novembre 2025
Réponse de Japebo.co.uk
Hi Karen, thank you so much for the lovely review!
We’re really happy to hear the delivery was efficient — and even more so that it reached you quickly.
We truly appreciate you shopping with us, and we hope to be able to help again anytime you need something.
Kind regards,
Mads – Japebo Customer Service
A really good company to deal with
A really good company to deal with. Product came quickly and exactly what I ordered
23 novembre 2025
Réponse de Japebo.co.uk
Hi Carol,
Thank you so much for your wonderful review. We’re delighted to hear that you had a great experience with us and that your order arrived quickly and exactly as expected.
We truly appreciate your kind words!
Kind regards,
The Japebo Team
I don't like it not being obvious that…
I don't like it not being obvious that the goods are not from UK, when the website gives no indication of that.
22 novembre 2025
Réponse de Japebo.co.uk
Hi Trevor,
Thank you for sharing your feedback — we truly appreciate it.
I understand your concern. While our UK website and prices are fully localised for a smooth shopping experience, all orders are shipped from our central warehouse. This is handled seamlessly through Royal Mail, with no extra import costs or delays for customers.
That said, your comment is valuable, and we will review how we can make this clearer on the site.
Thank you again for your order and for taking the time to let us know.
Kind regards
Thomas – Japebo
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