Jarrolds Avis 4

Disappointed that sale item (£56.25) purchased from Piglet in Bed via Jarrolds.co.uk on 19 June 2025 was not delivered within expected timescale (2-3 working days according to the website). On 26 June 2025 (one week after order), I sent email to chase delivery or seek immediate refund. 'Sarah P., Customer Services and eCommerce at Jarrolds' responded and promised to send chaser email to their concession, Piglet in Bed. 24 hours later (27 June 2025), I sent follow-up email to Sarah P. for update on delivery/refund situation - no response, no out of office reply - nothing! Two days later (today, Sunday 29 June 2025) received two emails: 1st from Sarah P. at Jarrolds "sorry, no response from Piglet in Bed and so refund processed" and 2nd confirmation from PayPal that refund process had commenced.

Three days without contact between "I'll chase concession partner" and an apology with a promised refund.

Deeply disappointed in waste of my time and still no purchase!

Jarrolds.co.uk should have a more robust system for monitoring fulfillment of online orders, choose their concession partners with more care (👀 Piglet in Bed), and respond to customer concerns in a more timely manner.

Lovely that there is still a department store around. So many have closed and they are greatly missed. Excellent service.

Ordered a Christmas gift, paid and several days later they cancelled my order and returned my money. Now it's too late to add to reorder and get in time for Christmas

High Quality Service.

Purchased Tom Ford tobacco oud from Jarrolds Norwich flagship store and the level of quality service and products they offer are superior to John Lewis.

The expensive Parfum was delivered next day in a high quality box Sealed in every direction (unlike John Lewis polymer bag and no even bubble wrapped) with a thank you letter/Receipt that I would expect from Harrods.

Have no concern with this company. 100% will purchase again.