Jasminesilk Avis 

Bought their silk headscarf which they claimed is 95% silk and 5% spandex. I’ve bought similar scarves in the past which felt and looked like silk. When I received this scarf it was rough in texture and when tied to my hair tore some of my hair out as the material sticks to your hair - horrible texture and find it hard to believe that I’ve been misled and there’s a higher percentage of spandex than there is silk. When I emailed them to refund they flat out refused, not even for an exchange. Horrible products and service and do not recommend at all! Waste of money

I’ve been looking for a while to buy another silk duvet. My first which I still have was bought over 25 yrs ago in China. I’d been looking on websites and eventually found Jasminesilk. I read up on their company and didn’t want to find out if I returned it would go back to China. I ordered one day a King Size Duvet, and received within 2 days. I am so thrilled with it as it is Mulberry Silk like my original. I like the fact there’s a little zip and you can check. It is quite pricey but what I wanted. Thank you so much, I definitely recommend.

Incredible Customer Service .. actual people making phone calls not digital communication.. products are amazing quality also .

Ordered two pairs of sik gloves sized per their details on their website. Arrievd promptly in pretty box. Seemed quite big. Washed on gentle cycle with silk bedding no conditioner. Air dried and still way too big in the hand whiel the fingers are only two thirds way down fingers before webbing. Becasue they have been washed they werent interested. I wash all bedding, towels clothing etc before use obviously as per instructions and to be told tough after reaching out to them is poor service. The gloves are still too short int he finger, the size across the palm is still huge and the image does not reflect what is on their website.

I’ve used this company for nearly 2 years now. First purchased some men’s pyjamas then a second pair and finally a silk robe. All are exceptionally comfortable and I have worn one pair every single day for the entire time I’ve had them, washing every couple of days. I have therefore washed each pair dozens of times. The colour has faded, but there is no deterioration of the material, stitching or buttons (despite some of the other reviews on here). They remain supremely comfortable all year round. As for customer service, I had only one occasion to contact them. I bought a pair of driving gloves but when I wore them there was a manufacturing flaw which made them very painful to wear on one finger web. I emailed Jasmine Silk and they responded within a few hours, refunding me the entire purchase price (and postage), and they didn’t even want me to send them back. Great service and I have no hesitation in recommending them.

I received a beautiful nightgown but wanted to exchange it. I called every number I could find and not even a message! Nothing!?? Very Strange

Delivery was fine, received the products but they are certainly not silk...avoid this company if you actually want silk products!

I bought a medium size ivory silk thermal vest. It fits perfectly, looks good and feels really nice. Their customer service was excellent and personal. I recommend this company.

The most amazing customer service, Lucy was so helpful and went above & beyond… an asset to Jasmine Silk - Highly recommend and would 100% order again ⭐️⭐️⭐️⭐️⭐️⭐️

Don’t order from here. The product didn’t fit and i understand the 7.00 return fee I guess but I also had ti take picture and print out and return within 3 days. I don’t own a printer: and am going out of town. Too many options for silk nightgowns. Save your time and don’t order

I purchased a 4.5 tog quilt. I am impressed with it as it extremely light in volume, not too heavy. Delivery within days and customer services answered all questions. Good to have a telephone number as a contact.

Fab little silk trainer socks. I wrote a review but can’t see it so doing it again. Hopefully it’s not a duplicate.
Anyhow socks were great, don’t fall down in your trainers. Thanks for the little gift. A week later then expected but Leon kept in touch. Good communication but importantly I really love the socks.

Purchased items as a gift. Specific colours to match across what I ordered. When the items arrived the correct things were sent but the colours were wrong. I sent multiple emails explaining I needed these re-sent. No one ever responded. It was never resolved. I do not recommend this company.

My experience was good, but I want to review the product.

Bought a silk bonnet, within 2 weeks the elastic had snapped, emailed in and have had no response back at all. AVOID AT ALL COSTS

I am not sure the fabric is actually silk. It looks like synthetic fiber to me. Very different at touch than the other pillow covers I bought from other shops.

I bought a silk pillow and it was okish. I bought silk pajama shorts and the inside was scratchy and definitely not silk. Too uncomfortable to wear, felt like cheap nylon.

King size mulberry silk quilt ordered and received after 4 days. Excellent product and even better that it is machine washable.

I bought 2 items, one was not to my partners liking and the other too big. We were away and therefore could not return them in 14 days. I sent them later and without query they have refunded one item and I am expecting a smaller size of the other item shortly. Very fine customer service - Thank you.

I ordered an item on the 5th Jan 24 and I am still waiting for it. Have sent several email and they have clearly disappeared in to the internet ether. Appalling service, wish I had read some of these reviews before hand. I will never order again and would never advise anyone to use this company.

I paid through PayPal so will be speaking to them to try and get some response.