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Lisez les avis des autres

Noté 1 sur 5 étoiles

If I could give this 0 stars I would. Paid for only the trial version of 1 dollar but was immediately charged 3 more times with the 3rd time being 59.99 tried cancelling but no cancellatio email was s... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Diese Seite ist eine Mogelpackung !!! Nur eine leere Hülle, kein Inhalt! Wer ein Video sehen will, muss Geld einwerfen! Entweder für eine Reihe von Filmen oder per Film. Kann dadurch extrem teuer werd... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I have started with a trial version. Becarfull because when accepting for payment they include 2 other site aswel (Deselect these) so pay atttention. Then I could use the site. After th... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

1 Testabo abgeschlossen jedoch wurden 3 berechnet. Sofort alles über jvbill gekündigt und die Seite bestätigte es (keine Bestätigung al E-Mail erhalten). Plötzlich wurde ein voller Monat a... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

65 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 54 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I have subscribed to JAVHD many times…

I have subscribed to JAVHD many times over the past 10 years, and it has been about a year and a half since my last sub expired. I saw a good deal so I went with is never having trouble before, and i did read the legal mumbo jumbo beforehand. Sign up for full access is what it said on their site, but that is not really true. When i did sign in I noticed the you only now have access to about 45.6%of all content, because the rest is token paid videos on average about $12 per movie or $0.08 per token. Most movies are 150 tokens but there are a few that are 100 tokens =$8.00. But to have membership and only have access to 45% of the content, come on. And i noticed that there are many censored videos now where before there were practically none. JAVHD use to pride it's self on the fact that there videos were not censored, it was their flagship feature, their main selling point, they bragged and boosted about it. Guess that has gone out the window these days as well, And before with a membership you would have access to 5 or 6 other sites on their network, bye bye to that too, there is no network access to anywhere else at all anywhere. I am so disappointed and have buyers remorse. I should have gone with JapanHVD, no censorship at all on any video, you have full access to all videos, and you can even choose a plans that are non recurring for a set time period. Of course I learned all this after wasting my time at JAVHD. JAVHD use to be a fantastic web site, one of the best if not the best. But something happened apparently over the past year and a half because it isn't what it use to be, not even close, and that is very sad, very sad. I will place greed as the culprit, putting them on the down hill slide. Someone made some very bad business choices and it is going to cost them big time, they may not be able to recover from this. Long time veterans of the site (users) are bailing out. I know many who will not be re-upping when their current sub expires, me being one of them.

8 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I signed up for $1 trial

I already tried contacting your support as you suggested, but I still have not received a response. I only signed up for the $1 trial, but my card was charged $59.99 and an additional $3.

I hope your team can review my account and help resolve this issue soon. I am still waiting for assistance and a possible refund. Thank you.

(User : ajgmf8kbct )

6 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could give this 0 stars I would

If I could give this 0 stars I would. Paid for only the trial version of 1 dollar but was immediately charged 3 more times with the 3rd time being 59.99 tried cancelling but no cancellatio email was sent and not customer service even though they boast 24/7 customer service. I want a refund.

1 mars 2026
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi there,

We’re sorry to hear about your experience and understand how frustrating this must feel.

A $1 trial itself cannot generate several additional charges. In most cases, this happens when optional offers or a full Membership upgrade are selected during checkout or login. However, we would need to review the account details to see exactly what occurred in your case.

We also apologize if you didn’t receive a response from support as expected — we’re continuously working to improve our response times.

Please contact our support team through the widget on our website and include a link to your Trustpilot review along with the email used to register. Our team will check your billing history and help resolve the situation as quickly as possible.

— The JAVHD Team

Noté 1 sur 5 étoiles

Requesting a refund

(user: a5yri4va4x)
I signed up for a 3-day free trial. However, before the trial period ended, I was immediately charged $60. I was also charged $10 right after clicking on a paid video, even though I never agreed to spend $10 on tokens.

I believe I was deceived. I am requesting a refund of $70 and the immediate cancellation of my membership.

31 janvier 2026
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi a5yri4va4x,

Thank you for sharing the details — we’re sorry for the confusion and frustration this caused.

The $60 charge usually occurs when the free trial is upgraded to a full Membership, which can happen if that option is selected during login before the trial ends.
As for the $10 charge, it was most likely related to tokens used to access a premium video. Tokens are a separate in-site currency, and using them triggers an immediate charge.

We understand how this may have felt unexpected, and we’d like to help clarify and resolve the situation. Please contact our support team through the widget on our website and include a link to your Trustpilot review. Our team will review your account and assist you with cancellation and the refund request as quickly as possible.

— The JAVHD Team

Noté 4 sur 5 étoiles

雖然一開始有被重複收費的問題

雖然一開始有被重複收費的問題,但經過多次反應,有得到退款,而且工作人員態度非常良好,一開始我也很生氣,但我知道生氣不能解決問題,所以我嘗試理性溝通,並收集資料,最後得到了退款,由於對方態度十分良好,他請求我在這些網站寫下我的評論,對方叫Sunny,希望這些評論能對你們有幫助👍

26 janvier 2026
Avis spontané
Logo de Javhd

Réponse : Javhd

Hey, friend!
Thank you for sharing your experience!

We are constantly striving to improve our service and make it more friendly and transparent for our users. Your comments help us do better.

We hope to see you again on our website in the future! 😊

Noté 1 sur 5 étoiles

Like some other users

Like some other users, I was charged an unclear fee 70USD and 59.99USD after signing up for a free trial. Really sure, I didn't pay for more any after sign up 3days for trial. I am currently waiting for your response and for this issue to be properly reviewed and resolved.

19 janvier 2026
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi there,

Thanks for sharing this, and we’re sorry for the confusion around the charges. Based on similar cases, this usually happens when a trial is unintentionally upgraded to a full Membership or when an additional option is selected during signup.

We understand your concern and appreciate your patience. Please contact our support team via the widget on our website and include a link to your Trustpilot review so we can review your account details and properly resolve this for you.

Noté 5 sur 5 étoiles

The video is very good quality

The video is very good quality. Technical support is always in touch and responds promptly. Due to inattention when ordering a subscription, I did not cancel some items, and the wrong amount was charged. We quickly sorted it out and the funds were returned to me. Overall, the service leaves a positive impression.

11 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Lost 59.99$ without noitice

Lost 59.99$ without noitice, just wanna 1$ Trial for one day. Pls refund for me User aheaqkeuj7

21 novembre 2025
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi,

Thanks for letting us know, and we’re really sorry for the frustration. It looks like the full Membership upgrade option may have been selected by accident when starting the trial — that’s usually what causes the $59.99 charge.

Please reach out to our support team through the widget on our website and include a link to your Trustpilot review. We’ll check your account right away and help you resolve this as quickly as possible.

— The JAVHD Team

Noté 1 sur 5 étoiles

Scam and misleading subscription practices

I purchased the Unlimited Access package and deeply regret it. Most videos require additional coins to watch. On top of that, I was offered three trial subscriptions. After researching, I found out these trials must be canceled within 24 hours, otherwise they automatically turn into regular monthly subscriptions.

Following JAVHD’s own instructions, I canceled all subscriptions just 2 hours after purchase. I even received an on-screen confirmation that everything was canceled (luckily I took a screenshot). Despite this, today I discovered that $40 was still charged to my credit card.

In my opinion, JAVHD is a scam and engages in unfair and illegal practices.

username: amr6abrscq

27 septembre 2025
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi,

Thank you for sharing your feedback — we’re sorry to hear about your experience.

To clarify, some premium videos on our site require tokens, which are a separate in-site currency. However, with a Membership, you can access around 50% of all content without any additional cost.

It seems that during your Membership purchase, you may have also selected trial subscriptions for partner sites. These are completely optional and can be canceled within 3 days without any charges.

As for the $40 charge, that appears to be linked to a studio subscription made via tokens, rather than your Membership plan.

Please reach out to our support team through the widget on our website and include a link to your Trustpilot review. Our team will review your case and help you resolve it as quickly as possible.

Thank you for giving us a chance to look into this!

— The JAVHD Team

Noté 4 sur 5 étoiles

SITE IS NOT A SCAM

I have started with a trial version.
Becarfull because when accepting for payment they include 2 other site aswel (Deselect these) so pay atttention.

Then I could use the site.
After the trail I took a 1 month subscription.
Also here pay attention to Deselect the 2 sites.

Cancellation is no problem I could do it very easy.

The search & filter option should be beter. If you search for anal you get trans videos aswel (selection hetro only would be nice) also more filter options, or search with multiple categories.

So the site has hot video
But also work with tokens. But more then enough free movies.

They will get 5 stras if the search/filter options will be better

22 septembre 2025
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi there,

Thanks a lot for your honest and positive review — we really appreciate it! 🙏

We’re glad to hear that cancellation went smoothly and that you’re enjoying the content.
And you’re absolutely right — improving the search and filter options (including more precise category filters) is already on our development roadmap.

Thanks again for your thoughtful feedback and for giving us a chance to make the site even better.

— The JAVHD Team

Noté 1 sur 5 étoiles

Fraudulent site

User: a7jr8ze8ru

Absolute scam, no options to avoid full payment even if you select trial and then when you cancel it shows an error. I cancelled 15 minutes after authorizing the free trial. Also no help from the so called 24/7 customer support that doesnt is conveniently out. Absolute fraud, now i have to go and speak to my bank and potentially visit a lawyer after this bullshit. Stay away.

22 juillet 2025
Avis spontané
Logo de Javhd

Réponse : Javhd

Hi,

We’re really sorry to hear about your experience and understand how frustrating this must have been.

It seems that during login, the option to extend the trial into a full Membership may have been selected — that’s why the charge occurred after cancellation.

We also apologize for the unsatisfactory experience with our support team. We’re continuously working to improve our service and response times to make sure situations like this don’t happen again.

Please contact our support team through the widget on our website, mention your Trustpilot username, and we’ll do our best to review your case and assist you as quickly as possible.

— The JAVHD Team

Noté 1 sur 5 étoiles

SCAM

Don't believe in their response, all they want to do is to scam your hard earned money. I registered for 3 days trial, no cross site subcription added (even if you add it, no price display for it) and bam they charged me instantly 59 usd. Customer support does not reply even after 1 day, their customer support phone number is fake, cannot connect to them. Just give yourself a favor and stay away from this site, if you got fraud by them, help reporting this website to take them down and prevent new people from getting fraud by them.

User name: agxpjnp8dp

15 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Scammer website

Be careful!!! This site is a scammer. It cheat you with $1 for 3 days trial period but once you subscribe they immediately charge you a full month for $54. Also you need to pay for most good contents which they dont tell you bout this on their subscription page. I contact support and they refused to refund me. And dont believe the reply from Javhd to make excuse and blame customers that because we dont cancel subscription in trail period. Why would I upgrade my subscription when my trail period still exists? the automatic upgrade will be charged immediately after you subscribed for trial period and login. You can see many reviews here. Most of them are cheat by JAVHD

24 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Trash site

Trash site, makes you think you're doing the $1 trial only to charge you $59.99 very I ethical and scummy. Tried to contact for a refund but never received a reply now having to do the hassle of talking to my bank. Just stick to free sites

23 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

I just signed up for a 1-day trial for…

( My username: afzg3uphwt ) I just signed up for a 1-day trial for $1 on 5/27/2025 and was immediately charged $1 3 times and an additional $59.99 for 1 month ???? (while I only signed up for a 1-day trial for $1) and now it's $62.99 !!! I tried to contact jvbill dot com but there was no response, the registration confirmation email they sent me earlier, I also used it to email them to notify them that I was canceling my membership, but I didn't see them reply. I immediately canceled the package through the website javhd.com less than 1 hour or even less than half an hour from the time I signed up and lost my money, I also contacted them right away. But until now, more than 24 hours have passed, I still haven't received a response from them anywhere!!! blatant scam!!! I'm worried that my card is not secure because the payment step requires me to enter my card information for them to process. I've contacted the bank to block my card to ensure the amount of money in the card. I'm so scared!!!! Stop calling their 24/7 support, JavBill dot Com, even if you wait OVER A DAY for them to reply, they won't respond!!!! Don't listen to the ads about fast, friendly support, they're all scams, if you want I'll take a picture of the time it took to send your support request!!! I STILL HAVEN'T RECEIVED A RESPONSE FROM ANYWHERE JAVHD/JAVBILL ARE SCAMMERS

27 mai 2025
Noté 1 sur 5 étoiles

Unknown Autobill

My username is arjmajgv88. I joined membership in Apr for 14.99USD. But I was charged 14.99 USD + 40 EUR in Apr without knowing what this 40 EUR was for. And then I cancelled the membership at the end of Apr but I was charged 40 EUR again. Please explain to me why you charged me 80 EUR.
I am requesting refund for this 80 EUR and please make sure this never happens again.

23 mai 2025
Avis spontané

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