JD Gyms - Swansea Avis 

335
TrustScore 4 sur 5

4,1

3 Glamorgan, Parc Tawe North, SA1 2AA Swansea, Wales, GB


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Lisez les avis des autres

Noté 2 sur 5 étoiles

I cancelled my membership two months ago, after having it for one month as I didn't use it as I found the space to be really overwhelmed and intense. That's fine, just not for me. But they've been tak... Voir plus

Noté 5 sur 5 étoiles

Just rejoined Parc Tawe JD after going to another gym for couple years. Signed up for the les mills body pump classes - and had the first one with Keira Kane this morn! And she was amazing and Ive bee... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Experience can be improved. Timely update for class schedule. Sometimes it’s being updated an hour ago which brings uncertainty. In case class is cancelled, must be updated on app. A red colou... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been going to JD Parc Tawe for a few years now and I have always felt comfortable in the space and extremely welcomed by the staff. Particularly Martyn and Adam, who always go out of their way t... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Salle de gym

À propos de JD Gyms - Swansea

Écrit par l'entreprise

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Coordonnées de contact

  • 3 Glamorgan, Parc Tawe North, SA1 2AA, Swansea, Wales, Royaume-Uni

  • 1792341034

4,1

Bien

TrustScore 4 sur 5

335 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,1

Tous les avis

(335)

4 501 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very nice gym !

Very nice gym, lots of equipment to use and you can also get a trainer if you have no clue what you are doing

2 septembre 2024
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Réponse de JD Gyms - Swansea

Hi Shirleyanne, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our Swansea gym! We hope you continue to enjoy your fitness journey with us and the team there. 💪 Best wishes. The JD Gyms Team 💚

Noté 2 sur 5 étoiles

Weights are left everywhere

Weights are left everywhere, not enough staff place needs a good clean

1 septembre 2024
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Réponse de JD Gyms - Swansea

Hi there

Thanks for taking the time to leave us a review.

We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling, please don't hesitate to ask!

With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on swansea@jdgyms.co.uk

Best wishes
The JD Gyms Team 💚  

Noté 5 sur 5 étoiles

Great Gym

Plenty of great equipment, great atmosphere, staff and other gym goers are very friendly.

1 septembre 2024
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review.

Our aim is to deliver a fantastic experience so that everyone can find their fit. We are thrilled to hear you are enjoying the gym overall 💚

Thank you for providing us feedback!

Best wishes
The JD Gyms Team

Noté 4 sur 5 étoiles

Good variety of machines

Good variety of machines. Very friendly staff, always available to help with any questions. The only down is that the ladies gym could be a bit bigger and the location only allowing
free parking for 3 hours which makes sometimes difficult to go to some of the scheduled classes.

23 août 2024
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. We are pleased to hear that you are enjoying the gym.

We really appreciate your comments and feedback with regards to the size of the ladies gym and the parking. All feedback is important as it helps us to keep improving

Best wishes
The JD Gyms Team

Noté 1 sur 5 étoiles

Very poor experience this morning

Very poor experience this morning, local gym being refurbished in Llansamlet Swansea, was given code to use Parc Tawe and it took 20mins for the app to scan code to enter and then ten minutes to enter the secondary doors, then when finally entering the premises after 30mins only to find out that toilets are not open until 8am. Very poor experience and not happy. Cancelling my membership as of today and joining another gym. Just wish it was simple “ it was last week” not easy very difficult experience. Just to add to the experience there were no staff couldn’t find anyone to ask and show you around the gym. And as mentioned toilets and changing room locked until 8am, one guy said he went to the toilet or going to go outside if he can’t get into the toilet. I had to go home. I wish simply gym was still there awesome gym that was.

17 août 2024
Avis spontané
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

We are a 24-hour gym in Swansea, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed t for the safety of our members (i.e. the main changing rooms and saunas).

We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.

Best wishes
The JD Gyms Team

Noté 3 sur 5 étoiles

I only use from 00:00-06:00

I only use from 00:00-06:00. The shower facilities for the out of hours period has been broken since I started and is constantly running water down the drain, weight clips for the end of bars have lost the rubber protection and can be painful to apply, I recommend barbell collar clamps which are easier to apply. also, the stickers on the weight stacks have gone so there is no indication what weight I am lifting, also gone are the stickers on most machines that tell you what they are used for and how to use them and the squat platforms have moved as they are not bolted down so the mirror is off angle when doing deadlifts or squats, and the weights plates are left all over the place. the number of dumbbells is good as is the number of benches, although another open hex bar would be good for the squat area. the Air con is brilliant. Some variation in the music would be nice too.

5 août 2024
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Noté 5 sur 5 étoiles

Love jd swansea best gym and atmosphere…

Love jd swansea best gym and atmosphere out of any gym I've ever been to. Staff are amazing too.

5 août 2024
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Réponse de JD Gyms - Swansea

Wow!Loving this! Thanks for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚

Noté 1 sur 5 étoiles

Broken toilets and showers

Broken toilets and showers, alot of broken equipment.
I wont carry on with my membership here.

4 août 2024
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Noté 4 sur 5 étoiles

Often had to go and search for weights which should have been stacked on the machine your using and was often bare

Overall gym was fine , but I noticed one bench was never being used so decided to try it , it was unusable for someone of say 5ft - 6'10 " the bar rests where realy way to low and the top one was way to high , absolutely nobody could use it
I know dwarves and giants have to be catered for but not having two flat benches in a very busy gym is crazy please put another in , you must have room , been training since 13 I'm know 54

7 août 2024
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Réponse de JD Gyms - Swansea



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Noté 3 sur 5 étoiles

Gym is well presented and trainers are…

Gym is well presented and trainers are friendly. Bit dark in some areas however.

Issue Is before entering showers, smells like urine. Due to showers being after toilet area. Also no sauna like other jd gyms..

3 août 2024
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Réponse de JD Gyms - Swansea



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Noté 1 sur 5 étoiles

They say they want to improve, health standards are diabolicalReply was a joke!!! They are so unprofessional! They never answer a problem or listen...Can't believe I emailed head office on…

Can't believe I emailed head office on the 16th July and as yet have not even had a reply, how rude!!
I messaged to say no soap in ladies toilets and no wipes or spray in the spin room.Poor aircon in the studio.
Health and Safety at Work Act states that you have a Duty of Care to both staff and clients, there is no evidence of this! A shocking way to run a gym.
The staff such as Pete and Sean in spin and Karen in Zumba are amazing, dedicated members of staff!
They also need to update their system so you know if classes are cancelled.
Come on JD you are archaic!

16 juillet 2024
Avis spontané
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you nee to speak to someone directly about the issues you have raised, please email the General Manager on swansea@jdgyms.co.uk

Best wishes

The JD Gyms Team

Noté 5 sur 5 étoiles

Good location and exceptional good

Good location and exceptional good

29 juillet 2024
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Réponse de JD Gyms - Swansea

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Noté 2 sur 5 étoiles

Busy and unkempt

Gym is incredibly busy, especially at peak times, making it difficult to get free weights or get on equipment, I would say it feels that the gym doesn't have sufficient capacity.

It's also very uncared for. Equipment is old, knackered and of low quality, perhaps to try and avoid theft? Certainly a budget feeling experience at best.

15 juillet 2024
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Réponse de JD Gyms - Swansea

Hi there

Thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night.

To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

Best wishes
The JD Gyms Team 💚

Noté 4 sur 5 étoiles

Nice Gym and Good Price

Nice gym and cheaper than the others I’ve found, particularly if they’re 24 hours. My only recommendation for improvement would be QR codes on the machines that link to videos where you can find out how to use the specific models of the offered equipment.

15 juillet 2024
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Réponse de JD Gyms - Swansea

Hi there

Thanks for the 4 star review and comments. We appreciate your feedback and will use this t help us improve the member journey.

Best Wishes,
The JD Gyms Team 💚

Noté 5 sur 5 étoiles
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Réponse de JD Gyms - Swansea

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Noté 1 sur 5 étoiles

The aircon upstairs in the cardio…

The aircon upstairs in the cardio section in Swansea has been off for over 2 weeks and it's very difficult to exercise when it's so hot, makes you feel like fainting and when you ask the staff about it they almost like laughing in your face, as if your not the customer paying monthly to use the facilities..such bad attitude and customer service

25 juin 2024
Avis spontané
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

If you'd like to raise your concerns and discuss further you can do so by emailing the General Manager on cardiff@jdgyms.co.uk

Best wishes

The JD Gyms Team

Noté 4 sur 5 étoiles

My first class was just what I needed

My first class was just what I needed - tougher than the Council ones but doable. Unfortunately I wasn't told that the Saturday class was much harder and I found some of the exercises impossible. I'll stick to weekdays in future - should be just right.

11 juin 2024
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Réponse de JD Gyms - Swansea

Hi there

Wow! Thanks for the 4 star review and comments. It's really made our day 😀

Best Wishes,

The JD Gyms Team 💚

Noté 1 sur 5 étoiles

Deceptive Practices and damaged equipment

Used the £10 offer to try out the gym for a month however they cancelled my membership completely after I cancelled the direct debit (so I don't pay for future months). In the email I received it said I could access the gym until the next payment date, however when I turned up I wasn't able to get in using the code and my account had been deleted from the app as I had cancelled payment for the next month (paid for the current month though didn't I?). It takes 30 days to cancel the direct debit through them, essentially meaning you have to pay for 2 months at minimum despite their claims of being a no ties, no contract, no commitment gym.

The gym was clean but had damaged equipment. It's a shame about the scummy business practices.

8 juin 2024
Avis spontané
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Réponse de JD Gyms - Swansea

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Noté 3 sur 5 étoiles

The equipment is a bit worn a dated

The equipment is a bit worn a dated . I was a member of the Gym group but parking was hard . So I changed over to JD . The chest fly machines only have very squeaky metal attachments. The rope attachments are so worn they are on the last few fibres. Most of the weight numbers are worn out on the machines so you have to guess what weight you are lifting.

21 mai 2024
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Réponse de JD Gyms - Swansea



Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes
The JD Gyms Team

Noté 5 sur 5 étoiles

Great and good

Great and good

12 mai 2024
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Réponse de JD Gyms - Swansea

Hi there

Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐

Best wishes
The JD Gyms Team 💚

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