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stonemarch Avis 

12
•
TrustScore 2.5 sur 5

2,6

Service d'administration des entreprises
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À propos de l'entreprise

  1. Service d'administration des entreprises

Écrit par l'entreprise

Online retail business with customer support available via email and live chat.

Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,6

Tous les avis

(12)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

We have over 3,500 verified customer…

We have over 3,500 verified customer reviews on our website, including thousands of customer-submitted photos and videos from customers who have successfully purchased and installed our products.

This review has not been verified as a purchase and contains broad factual assertions that do not accurately reflect our business. It makes sweeping claims about our entire company despite being based on a single purchase. No evidence has been provided to substantiate these claims.

We operate through an established international supply chain, working with established manufacturers and long-term suppliers. The existence of visually similar products on online marketplaces does not establish a common manufacturer, identical specifications, equivalent quality standards, or the same level of quality control, customer support, and after-sales service.

This review also does not include an order number or any identifiable transaction details that would allow us to verify the purchase or investigate the concerns raised. If the reviewer provides their order reference, we will be happy to review the matter directly.

Our shipping estimates, product information, and return policy are clearly published before purchase, and we remain committed to providing transparent service and responsive customer support.

This is an AI generated response which shows you are not willing to assist with customers issues and immediately on the defensive not just in my review in all other reviews too. I already provided my order number which is 15414. Atleast offer returns if you are going to scam people.

24 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

My experience – product sourcing and review removal

I am sharing my experience so others can make an informed decision.

I purchased a mk1 mx5 t3/t4 turbo downpipe for £249.99 after it was advertised as UK stock. I was informed it would be coming from the UK.

After ordering, the item was dispatched from overseas. The product I received appears identical to one currently listed on AliExpress for approximately £40 (based on product images, design and specifications and the alibaba/aliexpress tracking code)

When I contacted the company to clarify this, I did not receive a response addressing my question.

I previously left a factual review outlining this experience. That review was later flagged and removed for “harmful or illegal content,” despite containing only factual information about my order and delivery.

I am not commenting on legality. I am simply describing what happened in my case so other customers can research carefully before purchasing.

31 décembre 2025
Avis spontané
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Réponse de stonemarch

This product has never been advertised as "UK stock" on our website, product page, or order confirmation. We operate using a global supply chain and clearly state dispatch timeframes in our policies and FAQs.

This review does not reference an order number, SKU, or any verifiable transaction details, which means we are currently unable to locate or verify the order in our system. If the reviewer provides their order reference, we are happy to review it directly.

Regarding the comparison to a £40 listing, automotive components that appear visually similar online are not necessarily equivalent in manufacturing quality, materials, tolerances, or fitment accuracy. Pricing alone does not determine whether two items are the same product. Large exhaust components involve material grade, welding quality, flange alignment, and verified fitment testing, all of which directly impact cost, durability, and performance.

It is also important to note that a £40 figure does not reflect realistic international shipping, VAT, and customs costs for a steel exhaust component of this size delivered into the UK. Shipping alone for an item of this weight typically exceeds that amount before tax and handling are considered.

We have over 3,000 verified customer reviews and stand behind every product we supply. All items are sourced through established suppliers and backed by full customer support. If there are any questions or concerns, we are happy to discuss them directly via email.

Noté 1 sur 5 étoiles

Missing item - no customer support

I have tried to contact them multiple times over the past 4 weeks regarding a missing item in my order. They are refusing to reply. They continuously send me tracking for the item that has already been delivered, and no comment is made as to where my missing item is. Customer service is non existent!!

14 octobre 2025
Avis spontané
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Réponse de stonemarch

This review contains internally inconsistent and unsupported statements.

The reviewer claims that no response was provided, while also stating that tracking information was repeatedly sent. Providing tracking updates constitutes an active response and directly contradicts the assertion that customer service was “non existent”

We provide customer support via live chat, email, tracking portal, FAQs, with all communications logged. The claim that customer support was “non existent” is factually incorrect.

This review does not reference an order number, SKU, or any verifiable details relating to a missing item. Without this information, the claims made cannot be substantiated or investigated.

Noté 1 sur 5 étoiles

Purchased an order for a Subaru Impreza…

Purchased an order for a Subaru Impreza exhaust over 3 weeks ago selling what looked to be the same as the one on aliexpress but at 4X the price me thinking aliexpress was the scam I purchased through this website paying £400 for a part aliexpress was selling at £91 and have no way to contact them they do not reply to emails, they do not have a phone number, the chat system on their website is just ai nonsense DO NOT recommend using this company

5 septembre 2025
Avis spontané
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Réponse de stonemarch

This review contains statements that are internally inconsistent and factually incorrect.

We provide active customer support via email and live chat, both of which are monitored and logged. The reviewer claims there is “no way to contact us,” while also stating that emails were sent — these statements directly contradict each other.

Our records confirm that this order was successfully delivered with tracking confirmation. No product issue, fitting query, or support request was raised with us prior to a chargeback being initiated.

The review also relies on unrealistic post-purchase price comparisons that fail to account for differences in quality control, supplier verification, product consistency, return availability, import fees, delivery timelines, geographic location of fulfilment, customer support, or the protections associated with purchasing from an established retailer.

No evidence has been provided to substantiate the claims made.

Noté 5 sur 5 étoiles

Top quality

Top quality, items came in quick, the selection is vast and some real unique items and clothing, overal good expierence. Ill definately be back for more goodies in the near future

8 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor Quality and over-priced.

The “Volk Racing” Lugnuts were of such poor quality that the threads started to strip after first use and, upon their immediate removal, it was noted that the rotating seats had already seized/cold welded to the body of the nut. The nuts had also damaged the inner recess surface of the newly coated alloy wheels. Very disappointed! Avoid.
Update: My Negative review above was flagged by jdmperformance.net for containing 'defamatory content' and was removed by Trustpilot pending review. They found it NOT to be defamatory and it has been restored. So despite desperate attempts to get negative reviews removed by labelling them as 'defamatory', it would seem Trustpilot's review system worked well in my case.

7 juin 2025
Avis spontané
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Réponse de stonemarch

The claims made in this review have not been supported with an order number, installation details, torque specifications used, or any photographic evidence that would allow the issue described to be verified or assessed.

Wheel hardware performance is dependent on correct compatibility with the wheel seat design and adherence to manufacturer torque specifications. Without this information, it is not possible to determine whether the outcome described relates to the product supplied, installation variables, or external factors.

We have a substantial history of verified customer feedback from completed purchases on our website. Isolated allegations presented without supporting detail or evidence cannot be meaningfully assessed in context.

Regarding the update, requesting moderation review for factual accuracy is a standard process available to all businesses. Trustpilot’s moderation decisions are made independently and are not influenced by the business.

We remain available to review any order specific concern where sufficient information is provided.

Trustpilot examine cet avis conformément à notre procédure de signalement.

Noté 1 sur 5 étoiles

Tar info och beställer från aliexpress

Beställde en shortshift från dom och fick ett spårnings nummer från aliexpress så dom tar bara din info och köper det för hälften av priset på aliexpress

15 janvier 2025
Avis spontané
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Réponse de stonemarch

This review makes assertions about our business without providing any verifiable order reference, product details, or evidence.

Trustpilot requested information in order to investigate the claim, but no response or supporting details were provided within the allotted time.

We operate an established automotive e-commerce business with published policies, active customer support, and end-to-end order tracking. Orders are processed and supported in accordance with those policies.

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