Jdrmdentalcare Avis 8

I joined JDRM Melton when it first opened, so have been a loyal customer for a good few years now.

Gradually the service has deteriorated. You used to get a scrape and polish with your 6-monthly check up. That's no longer included - you have to book a separate appointment that costs £80.00. All the dentist does now is count your teeth and comment if they can see anything. For almost £30.00, you can pretty much do that yourself. They even scrimp now on the plastic cup of dental rose to rinse your mouth out - it's just a cup of water.

Unfortunately, I had a split tooth. The nerve was exposed and an infection got in, causing the most painful toothache I've ever had. I went to the JDRM dentist and he gave me a prescription for Amoxicillin antibiotics. He told me to take it for a week, then wait another week to make sure it worked, otherwise when they came to take out the split tooth, the anaesthetic might not work (I've since been told this is not necessarily true).

So I waited the 2 weeks and on the morning of the extraction, JDRM phoned to cancel it saying the dentist would not be in. I said it needed it sorting ASAP as I did not want the infection to come back and go through all that pain again. The receptionist tried to give me an appointment in a month's time. After much wrangling, she gave me an appointment a week later. When it came to it, it was cancelled... and so was another appointment the week after. Finally, an appointment was booked. On the Friday, as I was coming back from work on the train, I received a call cancelling it. The receptionist said she would call back with yet another appointment - of course, she never did. And when I spoke to another receptionist and said I feared the excruciating toothache would return, he just said 'go to A&E' - a journey of 17 miles to Leicester. Great, thanks, really helpful.

All in all, my extraction was cancelled at least FOUR times and as predicted, the pain came back and was even worse this time, with painkillers not touching it. I felt drowsy for days, had to lie down and was unable to attend pre-arranged events. Worse still, each time I had an appointment that was cancelled, I had to arrange to get someone to cover me at work, resulting in awkwardness and other people, including my boss, unnecessarily being messed about all for nothing.

In the end, I had to leave JDRM and have now gone to High Street dentists, who instantly sorted it out and removed the split tooth.

If you want to avoid pain and extremely poor service, best avoid JDRM or Damira Dental as they are now calling themselves. They seem to be unable to hold down any dentists, who seem to be a law unto themselves, cancelling and coming and going whenever they please - putting the patient last.

Dreadful service.

I joined this practice in Feb 2026 as they had NHS spaces available.
The Westcoates branch is in a residential street with limited or no parking available and a very jobsworth traffic warden who delights in ticketing cars. I had to go to their Coalville branch for E rays and for full dental extractions by a “specialist”!!!My experience there was dire, consent form signed in reception, local anaesthetic which was totally inadequate for even 1 extraction! Dentist pre occupied with computer and his looks, wasn’t wearing the JDRM scrubs, I had to stop the extractions after 1.5 teeth as the pain unbearable. Dentist I’ve since found out is a trained dentist with a DRC number which is for dental sedation only and mainly private work. I’ve since been seen for denture making but the dentist has made no further plans as yet for full dental clearance. I’ve had to see a private dentist, more X-rays, but 3 referrals to max fax dept NHS, dentist for extractions NHS, another private dentist to discuss implants for stable dentures.
Reception staff at Westcoats are mostly pleasant and helpful, 2 especially so when I couldn’t find a parking space and the other after I was 3 mins late for an emergency appointment to obtain antibiotics for an infected socket. Late as nowhere to park, another patient being difficult with the 1 receptionist. This receptionist tried her hardest to get me seen but to no avail with 3 separate dentists. Reason, I was late so penalised by having to come back next day. I was very unwell.
I’ve since learned that the new owners, Damira have reduced appointment times from 20 mins to 10, so they can fit more patients in and no doubt make more money.
Would I recommend, yes for basic dentistry, no for extractions or anything more than basic work.

I’ve had an extremely disappointing experience with this dental practice. Since the end of February, I’ve been trying to get an appointment due to ongoing tooth pain, but two of my appointments were cancelled because “the dentist wasn’t in.” Despite explaining that I was in pain, no effort was made to properly reschedule me.

I’ve called multiple times and nobody answers the phone, and emails are completely ignored. The lack of communication and care for patients is honestly unacceptable.

Because of these repeated cancellations and delays, my pain has now become unbearable and I’m forced to seek an emergency appointment elsewhere, which will likely cost me even more money. This entire situation could have been avoided with basic professionalism and proper patient care.

Really disappointed by how this has been handled.

Very poor experience with JDRM Westcotes Dental Care. It is nearly impossible to get through on their phone line — it doesn’t seem to be monitored by a real person at all.

Trying to cancel or reschedule an appointment is extremely frustrating. Even when calling days in advance, you simply can’t reach reception, meaning you risk missing appointments through no fault of your own.

They seem to only use the phone when it suits them, and very rarely answer incoming calls. This level of service is unacceptable.

They have a new dentist at my surgery in Hinckley called Joe Catley. What an amazing professional person he is. He really puts you at ease and he's so friendly and down to earth. I have to say I have never come across a medical professional like Joe in all my life. For someone who is the same age as my son.... a lot of young people could learn a lot from him. I had a tooth taken out today and I was absolutely bricking it.... He was running a bit late because he had to deal with an emergency.... But he came out a couple of times from the surgery room to let me know and just to alleviate my fears. The procedure was both pain less and straightforward. He spoke to me every step of the way and it took just a few minutes. Well done Joe! JDRM are very lucky to have you!

I visited Leicester JDRM Dental Care because I was not happy with my current NHS dentist.

Dr. Aziz was so kind, caring, and listened to me, and I felt heard and understood.

This dentist and her nurse deserve a reward for their professionalism and quality of care. THEY ARE AMAZING!

So I have a chipped tooth and I went to the dentist that was recommended to me. So I had the treatment I have been left worse than when I went in, now I was given a prescription which was written by the dentist assistant, then the dentist proof read the prescription gave it back to me and sent me to the front desk they also looked at it and gave it back to me, I went to the chemist to get my prescription and they said that the prescription hasnt been filled out proper by JDRM so I will have to go back to get it done properly. I then called them and explained the error that was made by 3 Members of their staffing team and asked if they could pay for my transport as I am on the minimum amount of benefits and I cannot afford another 1hr and 40 min travel. It was expensive ( to me) the first travel. Receprion said they spoke with the manager and He/She said no they will not pay for my travel, when I asked to speak with the manager the manager said they are not going to talk to me. So I put a complaint in and I haven’t had a resolve in over 4 months it’s disgusting as now it is hard to get another dentist, I do not trust this company as they displayed poor professionalism from the start. The only reason I gave 1 star is because you cannot write this review without adding at least one star or they would have got 0. Stay away from this company they are rude, uncaring, definitely don’t have peoples skills, your better of waiting with your initial pain until you find a better dentist as they make things worse and then refuse to ascertain for their Errors.

Went to my check-up appointment today, my original dental surgeon (Alice) had left the business and there was a new guy Joe taking her place. I felt anxious but once i met Joe he put my anxiety at rest, he's a friendly, guy, explains what he is about to do and why, and took some time to tell me a little about himself, this made me feel I was in good hands and no further worry was required. So "high 5" to Joe and ill feel confident on my next check-up im sure.