False stock indications
Part of a larger international group, I placed an order for parts needed for a job as they showed in stock for next day delivery and offered a slightly better price than other suppliers - it all adds up. We waited a week with no delivery and called to request an update, but the person said they would email the responsible person which was an odd response, and I wondered if it was just a polite telephone answering service. In the end someone from the other side of the world emailed to say nothing I’d ordered was in stock and it would arrive to them in another week. No real solution or apology was offered, I’m deeply disappointed and left with potentially damaged business reputation and rising costs because of poor stock control or outright lies on their website.