I’m starting to feel scammed.. I purchased from this company as they advertise as a British company based in Yorkshire .. however shipping/delivery takes up to 2 weeks??? That’s not screaming Yorkshir... Voir plus
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Lisez les avis des autres
My parcel arrived a day later than originally estimated, but the tracking updates were clear throughout. Once it arrived, I was genuinely happy with the purchase and the small delay didn’t bother me m... Voir plus
L'entreprise a répondu
I saw a dress, ordered it and what arrived did not match the item I’d seen. A shapeless dress in stretchy material. I attempted to return it but was told I could get another dress in a different size... Voir plus
L'entreprise a répondu
These people are frauds. Avoid at all costs. They emailed to say the item I ordered was no longer in stock and offered a voucher and a discount rather than a refund. I have emailed three times now s... Voir plus
L'entreprise a répondu
1,8
Bas
50 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Still waiting for this order after 10…
Still waiting for this order after 10 days. The first 3 days after ordering I was constantly emailed asking if I would 'like to add to the order', which seems to show it was not even packed and/or dispatched. Then I was emailed asking if I'd like to add insurance, when it had been apparently dispatched. I don't believe this is a UK Company, but if it is, the goods do not appear to be dispatched from the UK. I'd have been better off using Temu, now that makes you wonder?
26 juin 2026
Avis spontané
Not British
I’m starting to feel scammed.. I purchased from this company as they advertise as a British company based in Yorkshire .. however shipping/delivery takes up to 2 weeks??? That’s not screaming Yorkshire to me.. the tracking updates are very lacking and they advertise to offer PayPal as payment option but don’t.. mmm, I wonder why??? I’m still waiting for my order so we’ll see what happens when it arrives.. update to follow
19 juin 2026
Avis spontané
Absolutely scam
Absolutely scam
Poor quality clothes, unhelpful customer service and no proper support for customer
My email were met with repeated automated response and my issue was never solved
Buyers should be very cautious before ordering from this website
As soon as I received dress I contacted immediately let them know that it was too small and I wanted to return it
But instead of helping me with return request,they only sending me the same automated email and never provided me with the return form or return instructions
25 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Mrssood,
We’re sorry for the trouble you’ve experienced. This is not the kind of experience we want for our customers, and we understand how upsetting it can be when expectations are not met.
We’d really like to look into your case and help the best possible resolution. Please reach out to us through our official contact page with your order information so we can review.
Sincerely,
Jessica By Bee | Customer Support Team
What you see is not what you get!
I saw a dress, ordered it and what arrived did not match the item I’d seen. A shapeless dress in stretchy material. I attempted to return it but was told I could get another dress in a different size but I’d have to pay a delivery charge. When so many companies offer a seamless returns service at no extra cost this company don’t! They show no integrity AND SHOULD BE AVOIDED!
25 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Mrs Sally,
We’re sorry for the trouble you’ve experienced. This is not the kind of experience we want for our customers, and we understand how upsetting it can be when expectations are not met.
We’d really like to look into your case and help the best possible resolution. Please reach out to us through our official contact page with your order information so we can review.
Sincerely,
Jessica By Bee | Customer Support Team
Zero stars if I could
Zero stars if I could
In my opinion, this company feels like a scam.
I placed my order on 9 June because the website gave me the impression I was buying from a Yorkshire, UK-based business. Instead, my item was shipped from China, and when I requested a refund after it arrived, I was told I would have to return it to the United States at my own expense or accept only a 30% refund.
None of this was made clear before I purchased. Had I known the item would be shipped from China and that returns would involve expensive international shipping, I would never have ordered.
Customer service has repeatedly refused to provide a free return despite the misleading impression given on the website. Instead, they have tried to pressure me into accepting a partial refund.
I have now started the process of recovering my money through my credit card provider and will also be reporting my experience to the relevant consumer authorities.
Based on my experience, I would not recommend buying from Jessica by Bee.
25 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Rk,
We’re sorry for the trouble you’ve experienced. This is not the kind of experience we want for our customers, and we understand how upsetting it can be when expectations are not met.
We’d really like to look into your case and help the best possible resolution. Please reach out to us through our official contact page with your order information so we can review.
Sincerely,
Jessica By Bee | Customer Support Team
sale find that worked
The sale prices caught my attention, but the quality was better than I expected. I’ve ordered from similar online boutiques before and this one felt more reliable.
10 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Edith,
Thank you for your kind review. We’re glad to know that your experience went well and that we’re able to meet your expectations.
Feedback like this is always appreciated because it lets our team know that the effort behind each order, update, and customer interaction is making a difference.
We truly appreciate your support.
Sincerely,
Jessica By Bee | Customer Support Team
My parcel arrived a day later than…
My parcel arrived a day later than originally estimated, but the tracking updates were clear throughout. Once it arrived, I was genuinely happy with the purchase and the small delay didn’t bother me much.
16 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Philippa,
Thank you for your kind review. We’re glad to know that your experience went well and that we’re able to meet your expectations.
Feedback like this is always appreciated because it lets our team know that the effort behind each order, update, and customer interaction is making a difference.
We truly appreciate your support.
Sincerely,
Jessica By Bee | Customer Support Team
These people are frauds. AVOID!
These people are frauds. Avoid at all costs. They emailed to say the item I ordered was no longer in stock and offered a voucher and a discount rather than a refund. I have emailed three times now saying this is unacceptable and demanding full refund. Each time I get an AI bot reply with an ever improving offer. I do not believe I will ever get my money back and will be reporting to Trading Standards and trying a chargeback via the bank.
*edit - they flagged the above as defamatory but Trustpilot found it was not and rejected their attempt to get my review removed.
24 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Richard,
We’re sorry for the trouble you’ve experienced. This is not the kind of experience we want for our customers, and we understand how upsetting it can be when expectations are not met.
We’d really like to look into your case and help the best possible resolution. Please reach out to us through our official contact page with your order information so we can review.
Sincerely,
Jessica By Bee | Customer Support Team
Absolute scam
Absolute scam. Do not use. Took 3 + weeks to arrive in a plastic zip bag. Postage label had been put over another one. The quality is appalling. Obviously an import from a sweat shop. Awful quality. No option to return. That’s me fiddled out of £35.
24 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Helen,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Jessica By Bee | Customer Support Team
It’s a scam site
It’s a scam site. I wish I had known about this before I spent my money. I’m still trying to get a refund for a faulty item. Do not use it.
17 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Jill,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Jessica By Bee | Customer Support Team
Scammers l ordered a dress on sale and…
Scammers l ordered a dress on sale and was told it’s out of stock and asked for a refund only to be told that when you are ready to choose something different l should email them and get a voucher , lm in the process if reporting them to my back scammers please don’t buy anything from them
16 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Sylvia,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Jessica By Bee | Customer Support Team
SCAM DO NOT BUY
SCAM DO NOT BUY. Clothes are terrible quality and refund option is non existent even though they claim ‘free returns’ on their website. Waste of money and time.
23 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Lauren,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Jessica By Bee | Customer Support Team
I wish I checked here before I ordered…
I wish I checked here before I ordered from this company.
After a long wait I finally received my dress which is made of cheap material and doesn't fit me at all so I decided to return it.
I contacted the company, they kept offering me discounts which I didn't want because I will never use them again. They also offered to replace my dress with a different size and I have to pay £14.99 shipping.
Absolutely joke. On their website it says 30 days free return, but they refuse to send me the instructions on how to return it and no hopes on receiving a refund either.
Please don't buy from Jessica by Bee, they misleading their customers and I bet their website is all fake like their clothes are.
And by the way, they flagged my review for no reasons.
2 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Bibi,
We’re truly sorry for the frustration this has caused. We understand that sharing this review comes from a real experience, and we do not take that lightly.
We’d like the opportunity to review your order, understand what happened, and work toward a fair resolution. Please send your order details through our official support page so our team can assist you directly.
Sincerely,
Jessica By Bee | Customer Support Team
After seeing the promotion online
After seeing the promotion online, I decided to try the store and I’m glad I did. The order went smoothly, communication was clear and the quality was better than I expected.
3 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Sophie,
Thank you so much for your feedback. We’re really glad to hear that you had a good experience with us. Every review helps us understand what we’re doing well and where we can continue improving, so we genuinely appreciate you sharing this.
Thank you for trusting our store and for allowing us to be part of your shopping experience.
Sincerely,
Jessica By Bee | Customer Support Team
What joke
What joke! Appalling quality, advertised as a dress but came as a two piece garment of extremely poor quality. Item was ordered on the 7th June and arrived on the 23rd June. Return process is ridiculous. This is not UK quality cheap polyester cra#
AVOID !!!!
23 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Danielle,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Jessica By Bee | Customer Support Team
Terrible
Terrible - poor quality - sizing are terrible - do not buy from them. Very unhelpful customer service.
23 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi C,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Jessica By Bee | Customer Support Team
More like 0 stars
More like 0 stars.
The dress is faulty and such cheap material. The sizing is all off. To top it off, I requested a refund and was advised it’s £14.95 to return the item. Absolutely disgraceful, especially when they advertise they offer ‘30 day free returns’ and ‘hassle free returns’.
Nothing hassle free about this fraudulent shop! Steer very clear!
22 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Becs,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Jessica By Bee | Customer Support Team
Do not buy from this company!
Do not buy from this company!
They are based in the US (not as advertised) and promise a 30 day hassle free money back return. After several emails they kept offering 30% back in fact they should advertise as a lot of hassle. The sizing was way off and product was rubbish!
1 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Lisa,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Jessica By Bee | Customer Support Team
Wish I could give less than 1 star.
Wish I could give less than 1 star.
The ‘about us’ is clearly AI
Shoddy sham company
22 juin 2026
Avis spontané
Réponse de Jessicabybee
Hi Customer,
Thank you for taking the time to share your feedback. We’re sorry to know your experience with us was disappointing, and we completely understand why this situation would be upsetting.
We want every customer to feel supported, especially when there is an issue with an order, delivery, refund, or product concern. We’d like to investigate this properly and see what we can do to help.
For your privacy, please contact us through our official support channel with your order details so our team can review your case directly.
Sincerely,
Jessica By Bee | Customer Support Team
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