Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic company who have saved me both a lot of time and stress. They have taken care of everything for me at no added cost and secured me rates that no one else could offer elsewhere. Would recomme... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Nothing but positive words for jewel. What a treasure my account manager Josh is, I have had nothing but grief from SSE before I transferred to jewel and he's helped me sort out all the issues to ena... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I agree with other customers who transferred to save money. Terrible service, I've had to keep checking our bills to ensure we're not over paying. No clear explanation as to why bills are higher than... Voir plus

Noté 5 sur 5 étoiles

Was a bit sceptical at first but have had a positive experience throughout the transfer and once my account was open. Madison has been nothing but helpful and I would recommend Jewel Energy.

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Fantastic company who have saved me…

Fantastic company who have saved me both a lot of time and stress. They have taken care of everything for me at no added cost and secured me rates that no one else could offer elsewhere. Would recommend 100% to anyone in a similar position to myself.

1 février 2026
Avis spontané
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Réponse de Jewel Energy

HI Jean,

Thank you for taking the time to leave such a wonderful review,

Your loyalty is greatly appreciated.

Please do not hesitate to get in contact if you need anything in the future.

Warmest Regards,
Jewel Energy

Noté 5 sur 5 étoiles

Brilliant year after year

Been with Jewel for 2 years now and they’ve been brilliant, got me the best rates back to back years. Thanks

25 février 2026
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Réponse de Jewel Energy

Hi Ahmad,

Thank you for taking the time for leaving a review,

We are glad to hear we have delivered to your expectations.

We are always here to help!

Warmest Regards,
Jewel Energy

Noté 5 sur 5 étoiles

Positive Experience

Was a bit sceptical at first but have had a positive experience throughout the transfer and once my account was open. Madison has been nothing but helpful and I would recommend Jewel Energy.

23 février 2026
Avis spontané
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Réponse de Jewel Energy

Hi Kelly,

Thank you for taking the time to leave such a lovely review.

We truly value the opportunity to provide our services.

Please do not hesitate to get in touch for anything!

Warmest Regards,
Jewel Energy

Noté 5 sur 5 étoiles

Nothing but positive words for jewel

Nothing but positive words for jewel. What a treasure my account manager Josh is, I have had nothing but grief from SSE before I transferred to jewel and he's helped me sort out all the issues to enable me to some run my business rather than waste my previous time having to deal with incompetent suppliers. Can't recommend enough

8 février 2026
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Réponse de Jewel Energy

Hi,

Thank you for taking the time to leave a review,

We are glad to hear Josh has provided you an exceptional service.

Warmest Regards,
Jewel Energy

Noté 5 sur 5 étoiles

I have been with jewel for over a year…

I have been with jewel for over a year now. There are no long hold times when I want to call in with a read, bills are clear and my account manager is always helpful with a personal service

16 février 2026
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Réponse de Jewel Energy

Hi Sarah,

Thank you for leaving such a lovely review,

We strive in assisting our customers with the best service.

We will always be available to assist you!

Warmest Regards,
Jewel Energy

Noté 5 sur 5 étoiles

Excellent transition to Jewel Energy

Excellent transition to Jewel Energy! Since moving over to Jewel Energy I was allocated a personal account manager who has ensured my account has been well looked after since the start of my contract. I can’t express how smooth and effortless the whole process was and they even resolved issues I was experiencing with my meter. I was so impressed by having someone to contact on hand when I needed them. Customer service is definitely something they pride themselves on and I’m not shocked. I would definitely recommend Jewel Energy to other business owners as I found things have been running seamlessly since joining and it’s a big weight lifted off me.

13 novembre 2025
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Réponse de Jewel Energy

Hi Mrs Knox,

We are glad to hear your transition to Jewel Energy went smoothly.

We pride ourselves in the accessibility to speak with a professional account manager.

Warmest Regards,
Jewel Energy

Noté 1 sur 5 étoiles

Poor service

I agree with other customers who transferred to save money. Terrible service, I've had to keep checking our bills to ensure we're not over paying. No clear explanation as to why bills are higher than my previous company, even though I was assured I would be saving money. I would not recommend using Jewel as a small business.

24 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Shocking service said i would save…

Shocking service said i would save money on our electricity bills at the pub however it's costing more and they are taking money out of the bank without notice saying they posted the correspondence when everything else is emailed totally unacceptable. Shocking company would definitely not recommend them 🤬

17 novembre 2025
Avis spontané
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Réponse de Jewel Energy

Hi Vicky, we are sorry to learn of any negative experience you have had with Jewel energy. After looking into your account with ourselves we can confirm that you are receiving a discount on your supplier rates. You have had a reconciliation statement that evidenced a balance due to numerous large supplier bills. A copy was sent in the post so you a copy. Perhaps there has been a misunderstanding and we would advise to reach out, to clear up any uncertainty.

Noté 1 sur 5 étoiles

Two Red Letters & None Of The Promised Savings

Having been promised a saving on our current electricity rates, we are still paying the same unit rate and standing charge as we were under our previous supplier. Not only that, having always paid my electricity bills by Direct Debit I have never missed a payment in over 11 1/2 years of trading but since moving to Jewel Energy I have received two 'red letters' due to bills not being paid by Jewel. I would not recommend at all, AVOID!!

12 novembre 2025
Avis spontané
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Réponse de Jewel Energy

Hi Chris, We have investigated into your account and we can confirm that you are getting a 5% reduction as promised. With regards to any “red letters” Jewel Energy struggle to find any correspondence that suggests this as all payments have been made in plenty of time. Please get in contact with us, and we can discuss further.

Noté 5 sur 5 étoiles

I recently worked with Josh to transfer…

I recently worked with Josh to transfer my energy accounts from Yuenergy to Jewel, and it was a great experience. He made the process quick and easy, always available to answer my questions. I appreciate his professionalism and dedication. Highly recommend!

27 décembre 2024
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Réponse de Jewel Energy

Thank you Seyi for the kind words. I am glad Josh was able to make the experience easier. We always aim for a seamless transition and I am pleased we were able to deliver on this occasion.

Noté 5 sur 5 étoiles

Had a slight issue with a bill so i…

Had a slight issue with a bill so i rang up and got put through to owen. explained what had happened and he quickly resolved my issue. gave me a full rebill of my account within the hour and it was spot on. i remember going to my old supplier asking for a rebill and it would take about a week! cant thank them enough and not had a bad experience yet.

6 mars 2025
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Réponse de Jewel Energy

Thank you Dili. We always aim to resolve issues as soon as we can. Let us know if you ever need further assistance.

Noté 5 sur 5 étoiles

Would Recommend

Fantastic service, everything done as promised and would recommend👍🏽

17 décembre 2024
Avis spontané
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Réponse de Jewel Energy

Thank you Olly for your review, I'm glad we were able to help as promised.

Noté 5 sur 5 étoiles

Jewel took care of the complete…

Jewel took care of the complete transfer process for on of my new business energy supplies. Both Owen and Josh have beens on hand to answer any questions. Supplies now been transferred and so far, so good!

6 janvier 2025
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Réponse de Jewel Energy

Thank you Sienna for the review, I'm pleased both Owen and josh were at your assistance, especially with all the stress of taking on a new business. let us know if you require anything further.

Noté 1 sur 5 étoiles

Amateurish service …

Just a update on my previous review this incompetent company took the electricity contract of one of my pub's recently and now I have got the previous suppliers debt collection agency on my back saying the account is still in there name and the bill hasn't been paid. I have been in business many years and have never received such poor and amateurish service and will never use or recommend this shower again

3 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Owen has been really helpful since we…

Owen has been really helpful since we moved to Jewel, moving to them was really straight forward and we are happy with how it went

2 décembre 2024
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Réponse de Jewel Energy

Thank you Colette, we appreciate the kind words and praising of Owen your account manager. we hope this continues.

Noté 5 sur 5 étoiles

Good switch

Really happy with the switch. Provided immediate savings before the end of current contract.

12 décembre 2024
Avis spontané
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Réponse de Jewel Energy

Thank you Megan for the positive review.

Noté 5 sur 5 étoiles

Nice and simple!

The switch was really straight forward, they took care of everything for me. More than happy with everything so far!

1 novembre 2024
Avis spontané
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Réponse de Jewel Energy

Thank you Alan for your review, we hope to continue this throughout the duration of your contract.

Noté 5 sur 5 étoiles

I’ve been with Jewel Energy now for…

I’ve been with Jewel Energy now for three months and it has been a simple switch after offering me the best rates I could find and meaning I don’t have to deal with brokers.

It’s really easy to get in contact as I have a direct account manager, who called me to introduce himself when I signed up, so I don’t have to sit on hold for hours like I had to do with my previous supplier. Many thanks to Josh and Owen who have answered any questions I have had since moving over.

6 décembre 2024
Avis spontané
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Réponse de Jewel Energy

Brilliant to hear how Josh and Owen have dealt with your account this far Patrick, this will continue throughout your contract with us.

Kindest regards
Jewel Energy

Noté 5 sur 5 étoiles

Pleasantly surprised!

I have to say I was a little dubious when I decided to use Jewel, as my experience with anything to do with energy consultants previously has not been Good. I can not recommend the guys at Jewel enough. They do what they say they are going to and more! Thanks guys!

26 septembre 2024
Avis spontané
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Réponse de Jewel Energy

Thank you Tanya for the kind words, I'm glad we have exceeded expectation, if there is anyone else we can help save money in the future , please let us know.
Kind regards,
Jewel Energy

Noté 5 sur 5 étoiles

Excellent service and reduced my…

Excellent service and reduced my current rates by 8% untill the end of our current deal so very pleased!!

15 septembre 2024
Avis spontané
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Réponse de Jewel Energy

Thank you Steven for your positive review, we are pleased to have discounted your rates this much, if there is anyone else we can help save money, please let us know.
Many thanks,
Jewel Energy

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