Jewelsbykaurs Avis 

215
TrustScore 5 sur 5

4,9

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Noté 5 sur 5 étoiles

Jewelsbykaurs has beautiful jewellery fit for any occasion. I visited the store today and Miss Kaur was really attentive and helpful. I was looking for a set for my cousins wedding. I end up leaving w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wish there were 10 stars because 5 just isn't enough! ⭐⭐⭐⭐⭐ I've recently purchased another beautiful piece of jewellery, and just like my previous purchases, it is absolutely stunning. The... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service Truthfully on advice No pressure in purchasing Quality of jewellery outstanding and unquie Brought pure kundan set, love it.. So elegant and stunning.. Thank you Sumi fo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jewelsbykaurs delivered! Sumi and Shilpa were both helpful, really helped and advised on choices. They arranged for new items to be made and then still adjusted to my style. We even walked out with... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Joaillier
  2. Bijouterie fantaisie
  3. Boutique d'accessoires de mode

Écrit par l'entreprise

Handcrafted Indian bridal and semi bridal fashion Jewellery for all occasions.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

215 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,9

Tous les avis

(215)

60 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Stunning heirloom pieces

I recently bought some jewellery from JewelsByKaur, and I couldn’t be happier with my purchase! The pieces are absolutely gorgeous and feel so well-made. I love how there’s such a great mix of bold statement pieces and more delicate designs, so there's something for every occasion.

The customer service was fantastic, too. Sumi is super friendly and helped me pick out exactly what I was looking for. Shipping was quick, and everything came beautifully packaged, which made receiving my order even more exciting.

I’m seriously in love with my new jewelry and will definitely be shopping here again. Highly recommend JewelsByKaur if you're looking for something unique and high-quality!

26 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

I found jewels by Kaurs on instagram…

I found jewels by Kaurs on instagram initially and also saw her stall in an exhibition. She is so attentive, listened to what I wanted, provided me with a lot of options. I was really stressed as I searched many jewellery shops and couldn’t find the perfect wedding jewellery but jewels by Kaurs gave me such a stress free experience I can’t thank her enough. She gives very quick responses, and the jewellery arrived promptly and on time. The quality and designs she has is unmatched - definitely going to be ordering more jewellery again!!

21 mars 2025
Avis spontané
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Réponse de Jewelsbykaurs

Thankyou sooo much darling i am honoured to serve you and help you finding what you were looking for❤️ can’t wait to see you around xxx

Noté 5 sur 5 étoiles

Great service!

Really pleased with the pair of stunning earrings i received so quickly, will definitely be ordering again in future:)

22 mars 2025
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Réponse de Jewelsbykaurs

Thankyou dear ⭐️

Noté 5 sur 5 étoiles

Jewellery is such great quality and…

Jewellery is such great quality and what a genuine lovely lady Sumi is. Her products are amazing with so much variety and the workmanship is great. Will definitely be a regular customer. Went to collect one seat and walked out with a further set!

4 mars 2025
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Réponse de Jewelsbykaurs

Thankyou sooooo much Darling it was pleasure to see you again xxx see you soon 😃

Noté 5 sur 5 étoiles

1000/10

Should be 10 stars. Excellent customer service and her jewels are beautiful. Wish I’d found her sooner. Exceptional & will be my go to jeweller from now on. 10000/10.

11 février 2025
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Réponse de Jewelsbykaurs

Wow reviews like these 🙏🏻 make my day thanks a lot lovely I shall see you around soon xxx

Noté 5 sur 5 étoiles

Amazing quality

Sumi was incredibly helpful in assisting me with selecting jewelry to complement my outfits. The quality is superb, and the price is excellent.

21 février 2025
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Réponse de Jewelsbykaurs

Thanks Kiran your visit made me smile 🤩 see you around very soon xxx

Noté 5 sur 5 étoiles

I bought some bangles, finger rings & earrings

I bought some bangles, finger rings & studs from jewelsbykaur, really beautiful, elegant & trendy. Will definitely shopping again with them. Personally sumi Kaur is such a nice lady and professional as well.

2 février 2025
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Réponse de Jewelsbykaurs

Thanks a lot Amira G 😇see you around soon xx

Noté 5 sur 5 étoiles

Stunning

The jewellery was exactly how I expected, delivered quickly and the service was fantastic. I will definitely be ordering more in the future.

5 février 2025
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Réponse de Jewelsbykaurs

Thanks a lot dear for your order and support see you around soon xxx

Noté 5 sur 5 étoiles

The bangles I bought are of amazing…

The bangles I bought are of amazing quality and they are absolutely ravishing and furthermore, the service was splendid as their team was so helpful and lovely. I will definitely be purchasing from them again.

13 février 2025
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Réponse de Jewelsbykaurs

Thanks a lot dear for your support, see you around soon xxx

Noté 5 sur 5 étoiles

Lovely jewellery & great customer…

Lovely jewellery & great customer service. Thank you!

13 janvier 2025
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Réponse de Jewelsbykaurs

Thanks a lot dear for your support, see you around soon xxx

Noté 5 sur 5 étoiles

Quality products at affordable price …

I follow them on Instagram as I am a biggest fan of their designs.
I bought 2 earrings from them and really liked the quality and the price was also very reasonable.
Would highly recommend them

3 janvier 2025
Avis spontané
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Réponse de Jewelsbykaurs

Thanks a lot dear for your support, see you around soon xxx

Noté 5 sur 5 étoiles

Beautiful jewellery

Beautiful jewellery, customer service was exceptional and quality is great.
Recommend to indian jewellery lovers. You wont be disappointed ❤️

3 janvier 2025
Avis spontané
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Réponse de Jewelsbykaurs

Thanks a ton Mandeep for your understanding and wait you ordered stuff from Canada and waited patiently for more than a month aftr continuous strike in your area, I was sure package is lost but you kept me holding to the fact that it will be delivered and it did aftr long wait. I am happy to have met u and more happier to read your 5⭐️review trust me it means a lot 🙏🏻 see you around soon xxx

Noté 5 sur 5 étoiles

Stunning jewellery

Sumi is a lovely and humble person who has very high end and unique jewellery!!!!
I purchased a stunning mother of pearl pendant, a choker style mother of pearl necklace set with earrings ( pendant goes fantastic with it as a double layer!) and a gorgeous indowestern choker gold set. All for under £200!!!! Sumi has a price range to meet every need. It’s so worth waiting for stunning jewellery from jewels_by_kaurs!
Can’t wait to buy more in the New Year!!

17 décembre 2024
Avis spontané
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Réponse de Jewelsbykaurs

Thankyou Mim g for your orders and support this means a lot 🙏🏻❤️ see you around soon take care xxx

Noté 5 sur 5 étoiles

A pleasure meeting Soomi at a wedding…

A pleasure meeting Soomi at a wedding fair. Friendly, trustworthy and most helpful. She is great with communication and making recommendations of jewellery pieces.
I loved her styles of jewellery and came away with several pieces: sets, earrings, bracelets and rings.

13 septembre 2024
Avis spontané
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Réponse de Jewelsbykaurs

It was pleasure to meet you at London event❤️ thankyou for your custom it means a lot to us xxx

Noté 5 sur 5 étoiles

Suminder runs an amazing company

Suminder runs an amazing company. Jewels by Kaur has stunning, innovative products and the service is second to none.
I ordered some beautiful bangles, such good quality and definitely a unique piece in my jewellery collection. It arrived ontime and in the most beautiful velvet box. Highly recommend Jewels by Kaur.

16 décembre 2024
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Réponse de Jewelsbykaurs

Thanks a lot darling for your support🙏🏻 can’t wait to see you around xxx

Noté 5 sur 5 étoiles

Amazing x earrings the best xx

Amazing x earrings the best xx the quality and service is outstanding .. and I purchased over 10 pairs .. will be back for more !!

16 décembre 2024
Avis spontané
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Réponse de Jewelsbykaurs

Thankyou xxx

Noté 4 sur 5 étoiles

Review time for kaurs.....always love…

Review time for kaurs.....always love here jellwery...best in both quality and designer pieces.....u should shop here jellwery definitely ladies .....go and grab here best jellwery ......Happy shopping...thankq

13 décembre 2024
Avis spontané
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Réponse de Jewelsbykaurs

Thankyou Habeeba g😇

Noté 1 sur 5 étoiles

Unprofessional, Unempathetic, and Stressful Experience"

I went to Jewelsbykaurs with the intention of supporting a small business, traveling all the way from East London to give her a chance. Unfortunately, this turned into one of the most stressful and disheartening experiences I’ve ever had, especially during such an important time for me.
From the start, the lighting in her studio was poor, making it difficult to properly see the jewellery. I had to step outside multiple times just to get a clearer view. Despite my attempts to make an informed choice, her tone throughout made me feel pressured to purchase something, as though I was obligated simply because I was there.
After much back and forth, I selected jewellery for my mum, and mehndi jewellery. The next morning, under proper lighting, I realized the jewellery didn’t match my outfit. I politely asked for a refund, explaining my situation, but she outright refused.
I explained to her, I had recently lost a family member, and I told her I was struggling with anxiety and couldn’t deal with unnecessary stress. I hoped for some understanding, but she completely ignored my vulnerability. Instead, she took advantage of it, continuing to pressure me into decisions I wasn’t comfortable with. It was clear her only priority was getting my money.
At no point during my visit was I made aware of a strict no refund or exchange policy. Had this been communicated, I would have been more cautious in my decisions. As a bride preparing for a significant event, I wanted everything to be perfect. Instead of understanding my concerns, she accused me of “moaning” and implied I was being difficult. Of course, I spent time—it’s my big day, and I had every right to ensure I was happy with my choice.
Her refusal to refund left me with no option but to exchange the items, which I returned immediately via first-class delivery. Even then, she charged me additional fees for “changing the beads” (which was not mentioned to me and seemed as if she was making up prices just to get money in her pocket) and for next-day delivery, which I had also paid for when I sent her item back. After all this, she refunded a mere £16.
This entire ordeal left me feeling exploited and anxious at a time when I should have been excited and happy. She didn’t hesitate to add to my stress, showing no compassion or care for me as a customer.

Before I visited Jewelsbykaurs, she was extremely eager for me to come, constantly encouraging me to choose her over other jewellery vendors. She even advised me not to go to anyone else, which I found a bit pushy. I explained to her that I was in the hospital and dealing with personal challenges, but despite knowing this, she continued to pressure me to visit her studio. Her eagerness quickly turned into indifference after the sale was made, and now she chooses to ignore my concerns entirely. Her lack of empathy and disregard for my situation is deeply disappointing.

If you’re considering Jewelsbykaurs, I strongly urge you to reconsider. Her lack of professionalism, transparency about her no-refund policy, and disregard for customer well-being speak volumes. Just to mention, I have been referred to her, I’ve not found her on instagram nor did I know she has a website. but as a business surely, you should let your customers know about your no refund or exchange policy so your customers are well aware. Supporting a small business should be a positive experience, but this was anything but.

13 décembre 2024
Avis spontané
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Réponse de Jewelsbykaurs



Dear Tahmina ,

Thank you for reaching out and sharing your concerns. While I value all feedback, I feel it is important to address your claims to ensure clarity and fairness.

1.Deleted 5-Star Review:

I was surprised to see your complaints after you initially left a positive 5-star review on Trustpilot, indicating satisfaction with your purchase. I also have email records confirming this review. Deleting that review and later posting a negative one feels inconsistent and unfair, given the initial positive feedback.

2. Accusation of Pressure:

You claimed you were pressured to buy, yet I have studio recordings showing otherwise. Additionally, during the consultation, you repeatedly mentioned that you couldn’t see clearly without your glasses, which you forgot to bring. I did everything possible to assist you in making an informed decision, even allowing you to step outside multiple times for better lighting.

3. Consultation Follow-Up:

As a seller, it is standard to follow up with interested clients. You reached out to me first with your inquiries, and I only followed up to arrange a consultation as per your interest. This is a normal part of customer service and not an attempt to pressure anyone. Also this creates a rapport and relationship with clients that am not only selling but building healthy relationship with my clients and just selling and never talking to them I have clients since years who are still in touch with me.

4. No-Refund Policy:

In our WhatsApp chat, when you specifically asked about refunds, I clearly stated that I would adjust the value with another purchase if needed. This implicitly communicates that no refunds are offered. Furthermore, our no-refund or exchange policy is clearly stated on both my website and Instagram, as is standard in the jewelry business for hygiene reasons which is practiced by every other brand.

5. Time and Additional Costs:

I provided a two-hour consultation to help you choose the right pieces, during which you were accompanied by your husband, who approved your selections. I also offered a complimentary tikka worth £30 with your sets as a goodwill gesture. When you later requested customizations, I charged only a nominal fee (£15) for the change of beads only as u wanted to pink shade instead of pearls, I have to pay my staff for the work she was doing to change. Delivery fees were added because next-day delivery was specifically requested by you. These charges were transparent and fair.

6. Changing Your Mind Post-Purchase:

You changed your mind the next day, but the items were not faulty and matched the description provided. Your dissatisfaction stems from personal choice, not any issue with the product or service. I hope you can understand that this does not qualify for a refund under our policies.

I am a small business owner who strives to provide high-quality products and personalized service. However, as a retailer, I also have rights and policies in place to protect my business. It is not reasonable to place blame on me for decisions that were entirely your own.
Best regards
JewelsByKaurs

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