Johnsons Wellness Avis 255

I have to write in and commend Jake who installed my hot tub last year.
He is so knowledgeable about the science behind getting the chemical balance right, as well as the actual operations of the hot tub.

He is friendly and unassuming, and always in hand to assist if something goes wrong.
He has recently helped me with issues with the Bluetooth and gecko app set up.

Just brilliant customer service- I wish everyone was like him!

Great product and the installation team were brilliant - Gareth, Harry P and Brogan did a super job, explaining all the controls, setting up the WiFi speaker, nothing was too much for them.

Jake was friendly and polite. He serviced our hot tub thoroughly and sent photos showing where the jets had started to disintegrate.

Well my last review was December & we have finally had a heat pump fitted !
We still have the wrong tub !
We still have not received our Pergola sides !
Even though we had an e-mail on 18 March saying they would be in the following week & now still not heard anything.
For a purchase from August last year & we still not received our goods is appalling & we feel really let down & cheated. All we want is what we ordered & paid for & we are still waiting.

This is what the website states !

‘Wellness guaranteed
As an established Wellis ‘Premium Partner, we are able to offer our customers not just the best prices available on Wellis hot tubs, but also the outstanding service to go alongside it.’

I am sad to say we have not received such after sales service - it’s like they got a sale & moved on & not following up punishing us for complaining. That’s how I honestly feel.
Purchased on August 28 2025
It’s now April 2026 & still not received

Joe and Harry P were amazing with my hot tub install nothing was too much trouble thank you!

Joe and Harry did an awesome job. Very pleased. Explained everything

Gareth & Harry P. spent yesterday afternoon installing my new hot tub and nothing was too much trouble. A great credit to their company and a first class installation. Software needed a tweak after installation today and they came back and sorted it within 2 minutes. Can't thank them enough along with Antony for his support through the purchase and installation stage.

Harry and Bryan did great. Many thanks

What a great company - 5-star customer service from start to finish!
They are friendly, professional, and clearly know what they were doing. Antony in the aftercare team provided fantastic communication from start to finish keeping me updated, and Dan and Gary who came out to repair the hot tub were amazing. They explained the issue in plain terms, fixed it quickly, and made sure everything was working perfectly before leaving. So nice to work with a company that’s honest and dependable. Highly recommend them. Fantastic communication and quality work.

where do I start.. The good , the bad or the ugly truth..
The good - The electrician and delivery and installation by Harry & Jo was all fantastic superb team.
When we ordered the tub, decking & pergola with pull down sides in August we were told 6-8 weeks.
When we had not heard anything more after this time we chased up where we purchased (Woodcote) and were told it would be December.
Again December came and we had not heard anything. Chased up in person as I was at the Garden Centre. A few days later Bingo ! very happy install would be 18 & 19 December.
Short lived as on the Saturday before the install was asked for another payment of just shy of £900 due to an error made with the finance to do with the decking. On top of Xmas this was not ideal and we were very annoyed that this had taken them such a long time to address and right on top of our install. Further to which we were told that our decking could not be installed unless this payment was made ! We paid all monies and deposits we were asked for at the time of sale so this was not welcome. However we paid up - after all we had booked days off work for our instal.
As I want to reiterate the fitters were great I cannot fault them. They informed me when they were about to fit our instep heat pump, that the tub was the wrong one it was one down in spec to what was on the paperwork and the heat pump could not be fitted to this tub. It was also the wrong colour it was Ice White instead of Sterling Silver. They informed us that they had contacted their boss and the correct tub will be swapped out sometime after Xmas and that the customer service team would be in touch. So we have the wrong hot tub and also the Pergola sides were not sent either so they also have to be fitted - they had one but not with the fittings.
We have not had any courtesy calls or follow up since the install of the wrong tub and incomplete order.
I think that as far as customer service and aftersales go the company has not acted in our interests I always led to believe that customer is King and should be treated as such especially if you have spent almost £17,000 on products & labour and laid out almost £7000 in deposits. A complete and utter fast I will never recommend this company.

Joe and Jordan were lovely and helped with everything to get the hot tub set up

Danielle was very helpful throughout the installation process of our sauna and hot tub. When a few issues came up, she handled them quickly and efficiently.

Joe, Harry P and Mason, went above and beyond when delivering and setting up my hot tub.

My partner and I visited and purchased a hot tub last year. Spoke to Marc who was fantastic and always on hand now to give advice on how to maintain the tub , free expert advice on the other end of a phone, fantastic service

Visited woodcote showroom as thinking of purchasing a sauna. Mark who was on site was managing the site was very knowledgeable and expertly explained the differences and benefits of the infrared sauna available. Friendly manner, highly recommend

Great installation - really helpful lads that got us up and running (Harry and Joe). Can't wait to use the hot tub!

Marc who dealt with us in woodcote nurseries was great on site and we love our tub

We have just had our hot tub delivered from Johnsons wellness and we love it!
The service we received from The Thurrock branch was exceptional from Henry Michelle Natalie & Polly.
We would highly recommend

Well done Jo p & Harry P on today hot tub installation, both were very respectful and polite, nothing was to much trouble, tidy up afterwards and made sure I understood the working and maintenance of the tub, again well done, from a satisfied customer 👍