AVOID THIS COMPANY AT ALL COSTS!
AVOID THIS COMPANY AT ALL COSTS!
Without a doubt, the most horrific customer service experience you will have. They take the money immediately and delay sending the items, making excuses along the way. Really dishonest and poor service. Save your time and money and shop elsewhere.
Réponse : Jollybrolly
Dear Customer,
With respect, we’re very sorry to hear that you were disappointed with your experience. After carefully reviewing your order details, we have identified the reasons for the delivery issue.
Your first parcel was addressed to:
Fairbrook Investments Ltd, 34 Leslie Road, N2 8BN
The replacement was sent to:
Fairbrook Investments Ltd, Ellington Road, N10 3DD
Unfortunately, no house name or number was included, and there was no visible business name at the property. Because of this, the courier was unable to locate the address and redirected the parcel to the nearest pickup shop.
We also noticed that the email address provided with the order did not match your contact details, which meant you may not have received the courier’s delivery notifications.
As a gesture of goodwill, we re-shipped your order, and when it was refused, we issued a full refund, even though the purchase was placed using a business address (which normally restricts returns under our policy).
We always strive to provide a smooth and reliable service, and we truly regret that this experience did not reflect our usual high standards.
Lastly, please note that JollyBrolly has proudly served the community for over a decade, building a reputation for honesty, reliability, and dedicated customer care.
Kind regards,
The JollyBrolly Team