I rented a power bank today. I was unclear on whether it had returned correctly. The customer services team were very helpful in confirming that was the case. Thank you.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Voir plus
L'entreprise a répondu
Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Voir plus
L'entreprise a répondu
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de logiciels
- Service technologique pour l'organisation d'événements
- Centrale électrique
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Coordonnées de contact
86-90 Paul Street, EC2A 4NE, London, Royaume-Uni
- hi@joospower.com
- joos.app
3,6
Moyen
359 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am not in my 14th day of trying ti…
I am not in my 14th day of trying ti get a refund for the holding charge the customer service is realy poor i rented this for an hour or so they took £36 straight away. When contacting them i was told 5-7 workings days for a refund yet im not on the 14th day ive chased this up most days to be fobbed off poor poor company. Id like my money back that im owed.
1 août 2025
Avis spontané
Réponse de joospower.com
Hi Graham, we’re really sorry to hear about the delay in your refund and the frustration this has caused. Just to clarify, the £36 was a temporary holding deposit, not a charge. It’s automatically released once the power bank is returned, but sometimes your bank may take a bit longer to process it. This usually happens within 5 to 7 working days, though in some cases it can take up to 14, depending on your bank’s processing time.
Since it’s now past that window, could you please email us at customers@joospower.com with your rental details?
We will review your case right away and make sure it’s resolved as quickly as possible.
Thank you for your patience and for letting us know.
Absolute scam don’t use the power…
Absolute scam don’t use the power banks!!! Took around £40 out of my bank even though I returned the power bank within 2 hours!!! Spoke to someone on chat and all they did was mess me about! NEVER AGAIN! Even more disgusting that I was in hospital with my poorly daughter!
31 juillet 2025
Avis spontané
Réponse de joospower.com
Hi Jess, we are very sorry you had this experience during such a stressful time. Our maximum authorisation is £36, so we’d like to review this with you directly.
Could you please email us at customers@joospower.com with your rental details? Once we have that, we’ll review your transaction and work on resolving it as quickly as possible.
Thank you again for getting in touch. Your feedback helps us improve the experience for all our customers.
So they charged me 36 pounds and I…
So they charged me 36 pounds and I returned the device didn’t give me a receipt to say I have then I contacted them still haven’t received no refund and this company is a SCAM be careful I would give minus 1 stars and customer service are very useless and rude and lie too. I would recommend you never use it
23 juin 2025
Avis spontané
Réponse de joospower.com
Hi Shan, we are really sorry to hear that you didn’t have the best experience. This isn’t the smooth process we want you to have, and we truly appreciate you bringing it to our attention.
The £36 is a temporary authorisation released once returned. If this hasn’t happened yet, please reach out to us at customers@joospower.com with your rental details so we can assist.
Thank you for your feedback. We are always working to make the Joos experience smoother for everyone.
Don’t use
Unlocked the power bank using a QR code.
The power bank didn’t work properly in my phone, I was losing charge - so returned it within 10 minutes. I pressed the return button, put it in the flashing slot, and it clicked locked and flashed. All good and returned my end.
2 days later, I get a charge for 33 pounds on my account as apparently I didn’t return the power bank. As I rented from QR, I had no notification that return wasn’t successful but didn’t feel I needed this as I WATCHED the machine accept the power bank?
Contacted customer service who have passed me on to another team. Not acceptable. Poor experience - rubbish power bank didn’t charge my phone, now I’ve been charged 33 pounds for the privilege. Give me my money back!
Edit - got my money back in the end. Took days and days. Really not worth the stress and wont use again.
22 juillet 2025
Avis spontané
Réponse de joospower.com
Hi Mia, We are really sorry to hear about your experience. Our return process needs each stage to be completed for the system to register the return correctly. With our app rentals, when a power bank is successfully returned, a receipt is automatically sent via email as confirmation. If you didn’t receive one, it's likely that the return did not fully register.
We’re glad your refund was resolved and appreciate your feedback.
I contacted joos as my power bank…
I contacted joos as my power bank didn't work and i had to purchase another one.
They were very quick to locate my purchase and give me a refund.
20 juillet 2025
Avis spontané
Réponse de joospower.com
Hi Shell, thank you for your review! We're happy to hear our team was able to resolve the issue and provide a refund promptly. Your feedback means a lot, and we’re always working to keep improving.
Mistakenly used the charging machine
Mistakenly used the charging machine. Chat Line Team
dealt with the situation very promptly, in a speedy and understanding way and my payment was returned to my account.
27 juin 2025
Avis spontané
Réponse de joospower.com
Hi David, thank you for sharing your experience! We’re so glad our support team was able to help you quickly and get your refund processed. We truly appreciate your understanding and your feedback.
I had an issue with returning a power…
I had an issue with returning a power bank, but Joos customer service was quick to help and sorted it out efficiently. I was traveling and really needed to charge my phone — Joos saved me that day. Great service overall!
25 juin 2025
Avis spontané
Réponse de joospower.com
Hi Rahul, thank you for your kind feedback! We’re delighted that our team could help resolve your issue quickly and that Joos came through when you needed it most. We really appreciate your support.
Avoid at all costs!!!
The instructions to give back the bank are unclear and if you mess it up there’s no second chances. Once the process fails there’s nothing you can do to get the bank out to try again! Took £38 off me for a machines fault!!!
18 juin 2025
Avis spontané
Réponse de joospower.com
Hi Matt, we’re really sorry for the trouble returning your power bank.
The only way a return can ‘fail’ is if the power bank is not locked back into the station; if that happens, you can try to lock it in again. The system is just like the shared bikes; the bike has to be locked back into the dock after the rental – otherwise it can be taken by someone else.
Please reach out to us at customers@joospower.com, and we’ll be able to offer you a refund for your inconvenience. Please also note that the maximum charge for any rental in the UK is £36.
Regardless, thank you for your feedback — we’ll use it to continue improving our service and ensure a smoother experience for all customers.
Easy to use
Easy to use, easy to pay, easy to charge, support was quick and helpful with the only problem I had
11 juin 2025
Avis spontané
Réponse de joospower.com
Thank you for your review! We're so pleased to hear you found Joos easy to use and that our support team was able to help quickly. We really appreciate you sharing your positive experience.
Rented a power bank
Rented a power bank. When I returned it, it kept failing, so kept trying. Again it said failed return but it clicked into the slot and I could not get it out again. No number on the machine to contact. I’ve been charged £36 for a 30 minute hire as apparently the return has failed. I have a photo of my power bank return in the machine with no light on, when all the others do. But according to them, it’s my fault… AVOID
28 mai 2025
Avis spontané
Réponse de joospower.com
Hi Emma, we’re really sorry to hear about your experience. It sounds like the station may have malfunctioned during your return - thank you for taking the photo, that’s really helpful. Please reach out to us at customers@joospower.com, and our team will be in touch to issue a refund. We understand how frustrating this can be, and we’re actively working to improve our return process.
Useful power bank charger which…
Useful power bank charger which prompted me to decide to keep it ☺️
2 juin 2025
Avis spontané
Réponse de joospower.com
Hi Nabil, thank you for this feedback and for choosing Joos
Dont like the deposit also i used the…
Dont like the deposit also i used the charger and midway it stopped working… very disappointed and frustrated and i will be applying to get a refund
26 mai 2025
Avis spontané
Réponse de joospower.com
Hi Harvir,
We're really sorry to hear the power bank stopped working midway through your rental – that's incredibly frustrating, especially when you needed it most.
A power bank that doesn't work properly isn't acceptable, and we want to get this sorted for you. The deposit system is standard for rentals to ensure power banks are returned safely – it's released as soon as you return the device, but we know it can feel frustrating when the equipment doesn't work as expected.
Please email us at customers@joospower.com with your rental details, and we'll investigate this immediately and work on resolving this.
Thanks for letting us know – feedback like this helps us improve our service. 🔋
Very helpful people
Very helpful people , saved me with charging my phone , very kind service . Lovely bunch of workers
24 mai 2025
Avis spontané
Réponse de joospower.com
Hi Sam,
This is so lovely to hear! 🧡 There's nothing better than knowing we could help you stay connected when you needed it most.
Our team will be absolutely buzzing to read this – thank you for taking the time to share such kind words. It's feedback like yours that keeps us energised and reminds us why we love what we do.
Thanks for being part of the Joos community! ⚡
S helpful and kind to people at the…
S helpful and kind to people at the festival
25 mai 2025
Avis spontané
Réponse de joospower.com
Hi Krystal,
Amazing to hear! 🎵 Festivals are exactly where you need reliable power to capture all those incredible moments and stay connected with your crew.
So glad our team could help keep you charged and ready for the full festival experience. Thanks for sharing the love – it means the world to us!
Hope you had the best time! ⚡
I went to the hospital for my son
I went to the hospital for my son, got one of these charger, now my bank has charge £36 for no return when I did return it. Can't get hold of any customer service people.
16 mai 2025
Avis spontané
Réponse de joospower.com
Hi Leanne,
We're truly sorry to hear about this charge during such a stressful time at the hospital with your son. This isn't the experience we want for any of our Joosers.
We're committed to sorting this out right away. Please email us at customers@joospower.com with your rental details, and we'll investigate immediately. If there's been an error, we'll arrange a full refund of the £36.
Hope your son is doing well. 💙
Disgraceful and gutting
Disgraceful and gutting. 36.00 taken from my account. Didnt even work. London in the food market near neal street. Please credit me back
10 mai 2025
Avis spontané
Réponse de joospower.com
Hi Gareth,
We're really sorry to hear this happened to you – a £36 charge for a power bank that didn't even work is absolutely not acceptable. We completely understand your frustration.
Please email us at customers@joospower.com with details of when and where you rented, and we'll investigate this immediately and get it sorted for you.
We're on it! 💪
Amazing
I recently rented a portable charger for a trip. The rental process was super easy and convenient. The charger itself was compact, lightweight, and held a charge for ages. I was able to keep my phone powered up throughout the entire trip without any issues. The peace of mind knowing I wouldn't run out of battery was priceless. Highly recommend this service for anyone who travels or just needs a reliable power source on the go!
2 avril 2025
Avis spontané
Réponse de joospower.com
Hi Ella,
Amazing to hear this! 🙌 There's nothing quite like that peace of mind when you're exploring – knowing you're powered up and connected to what matters most.
Thanks for being part of the Joos community and for sharing your experience. Stories like yours remind us why we do what we do – keeping you charged and ready for whatever adventure comes next!
Safe travels, and we're here whenever you need that reliable power boost again. ⚡
This absolutely saved my life
This absolutely saved my life! My daughter was giving birth and my phone dyed… when I was about to get a taxi home I seen the charging machine .. quick, simple and cheap!! Definitely recommend
31 mars 2025
Avis spontané
Réponse de joospower.com
Hi Michelle,
This is absolutely incredible to hear! 💙 What a special moment to be there for your daughter's birth – we're so glad Joos could help you stay connected during such an important time.
Congratulations on becoming a grandparent! These are the moments that matter most, and we're honoured to have played a small part in keeping you powered up for this life-changing experience.
Thank you for sharing this with us – it's stories like yours that remind us why we do what we do. Welcome to the Joos community! ⚡
Réponse de joospower.com
Hi Lloyd,
So glad you found it useful! 🙌 We're working hard to bring Joos to more locations because we believe everyone deserves reliable power when they need it most.
Thanks for being part of the Joos community – your feedback helps us know where to power up next! ⚡
Always using for nightshifts
22 avril 2025
Avis spontané
Réponse de joospower.com
That's brilliant! Night shifts can be long, and staying connected is so important – especially when you need to reach family or stay entertained during breaks.
Thanks for making Joos part of your routine. We're here to keep you powered up through every shift! 💪⚡
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.