Jos. A. Bank Clothiers Avis 

Last evening I went to the Hamilton Place Mall Store in Chattanooga Tennessee. I visit this store whenever I happen to be at the mall. I nearly always find quality merchandise at reduced prices. I have one particular young man whose name is Benjamin T who takes care of my needs while I am there. I never feel rushed to make a purchase, Benjamin takes his time and gives me plenty of information regarding the item I am interested in. I have no complaints with this store. I think a lot of people think JAB is an expensive store and thus do not venture in. To those who have not been in, check it out.

I wish they had negatives up here. My fiancé goes in a day before the wedding. His suit jacket is too short. They guy tried playing it off. Pulling the white shirt under. Then we ordered a bow tie and it came in a tie. So again they tried pushing a different tone of bow tie. Of course we said no so now the bow tie is getting delivered to the church before the ceremony.

I became a customer about 35 years ago, when they provided much better products, service and prices than even Brooks Brothers. Then the company was saddled with a horrible Chair, Bob Wildrick; a man who thought that the best way to impress others was matching his and hers Rolls Royces, parked in front of his Palm Beach mansion. Mr Wildrick decided that the best way to grow Jos S Bank was to locate all new stores near the golf courses he best liked to play. That's why there are crazy numbers of stores in places where nobody ever wears a suit, like Cape Cod, Florida, and Hilton Head Island, and not nearly enough coverage in cities like Rochester and Providence and New Haven and Boston and Portland, Me. Joe Banks used to be a place you could get a quality suit for a decent price, along with all of the needed accessories. That is still largely true, but they prop up the never-ending sales with extortionate alteration and delivery fees. The sales staff used to make a very decent living, but the company has gradually made their commissions a joke, and hardly any of the staff are full-time employees. Being acquired by the vulgar, trashy Men's Wearhouse should have been the final kiss of death. I'm kind of surprised that they are still in business.

At the start of Winter 2017, I chose to refresh my wardrobe with new sweaters. I first went into one of their stores to try a few for size, and bought 2 sweaters; 1 size XL and 1 size XXL. This variation in sizing is really the only reason I didn't give a 5-star rating, as some styles fit very snugly while other styles in the same size are loose fitting; more consistent sizing across styles would be appreciated. Based on the quality and choice of my first, in-store purchase, I placed an order online for 5 more sweaters, and received them within 5 days. I was so happy with my order that I placed another order (for a further 7 sweaters) 2 weeks later, and again I received the full order within 5 days.
When Spring 2018 rolled around, I needed some more lightweight sweaters, so I placed another 2 orders (for 5 and 4 sweaters respectively), and each order was received by me within a week.
In summary, within the last 6 months, I have bought 23 sweaters from Jos A Bank, and I am very happy with the choice of styles and colors offered, the quality of the products, and the speed of delivery. The only issue I have experienced is that one of the decorative (non-functional) buttons came off one of the sweaters the 2nd time I washed it; other than that, I have had no problems so far. I would happily buy from Jos A Bank again, either for myself or as gifts for others.

What a joke this company has become. As they continue to reduce quality material and product quality in general, while at the same time raising the price, the customer service has now hit a new low. I recently received a gift certificate and purchased a dress shirt on line. Of course instead of the white dress shirt I received black dress pants. So I went to my online account to return the pants, and received a message that I had to pay $7 for the return shipping. JosABank screwed up and I had to pay for the return shipping, so I called customer service, where I was left on ignore for 30 minutes, before the cheerful clerk told me she would be more than happy to send me a shipping label to return the item for free. So my choice was to pay $7, or waste 30 minutes waiting for JosABank to get around to fixing the problem they created. I used to buy 5-7 suits here every year. Not now. Never again.

I wish that I could give this company less than 1 star!! This is a horrible company for customer service - in fact, maybe the worst customer experience of any retailer!!!

I really think that this is a company that is grasping for time, but should be taken out to the pasture and "shot". This company is a thing of the past and should probably close its doors in 2018.

I have been a customer for many, many years and have seen both the quality of the product go down as well as customer service. The company's website is horrible, maybe the worst of any retailer. Good luck trying to purchase anything on the website. You select an item, seconds later go to purchase the item and the site says it is no longer available. You try to remove the item, but it won't remove the item and won't let you purchase anything else in your cart until that item is removed; so essentially you are unable to make a purchase!! Very frustrating! Then you try to call customer service and are on hold forever and nobody picks up the phone. Nobody connects via chat, nobody responds to email -- NOTHING! They "pride" themselves on customer experience, but their customer experience is the worst in the industry. If they are trying to be the worst, well then, give them 1st place!!! It is a horrible company to do business with and I am now DONE! Their merchandise is crap, their website is crap and their customer service is CRAP! Think twice about ever doing business with this company and hopefully in 2019, Jos A Banks will be a distant memory of a retailer!!!

I had been a loyal customer of Jos A Bank Clothing, having spent thousands of dollars; but after a recent experience, NEVER AGAIN. Supposedly due to (an incompetent) update of their website, while I was shopping they lost the contents of my shopping cart totaling 30+ items and more than $1500. Worse, they managed to delete my wishlist, which prevented me from recreating the cart. The wishlist was compiled over months of perusing the website. But wait! They also lost my purchase/order history. And deleted my saved credit card info (now, where did THAT go, I wonder?). For those of you who aren't familiar with Jos Bank, their sales change almost daily. I had been waiting for the perfect storm of clearance plus an extra 50% off, with my other items on special. BECAUSE *THEY* DELETED MY CART, I missed the sale. Completely. I got a grudging "we're sorry...but items in your cart must be purchased at the time of the sale to receive the discounts". Well...DUH...but THEY deleted my cart (oh, and don't forget, my wishlist went *poof!* as well), within an hour of the end of the sale, preventing me from making the purchase. I emailed twice. I never heard back. I had two fruitless live chats with customer service (???) reps. To be *fair*, I was offered a $25 discount....on $1500. Oh, wait, it was probably more like $25 off $2500...since I missed the sale due to THEIR incompetent IT crew.

I didn't take them up on the offer.

***UPDATE: Five business days now after my first email, and STILL no reply from JosBanks. They obviously are highly concerned about customer service and their image.
***UPDATE #2: it has now been two full business weeks, and they have not responded to even one of the three emails I have sent. If there were a way to give them a ZERO star rating, I would.