Ju-Ju-be Avis 

Awful quality.... had BFF for 4 months and already falling apart!!!! I keep invredibky great care of my bags and its is tearing. My sister ordered this bag for me and it took TWO MONTHS. Horrible customer service. Cheap quality and HIGH prices. Disgusting shameful brand... DO NOT Trust

They NEVER respond!

This company is a complete joke. I placed an order for an item on the 4th of December. I received two quick emails and after that nothing. The item now no longer appears on their site and there has been no update to my order. I am going to have to dispute the charges now because they have not delivered on paid goods! This was supposed to be a Christmas gift, and well now, I'll be lucky if I can ever find the item again. They should have just owned up to their error instead of ignoring my posts.

Bad customer service. Rep had an attitude when I asked for help on an item in which 2 was ordered. It had not shipped yet. Will never buy from them again.

If i can give zero rating i would! They have the worst customer service ever. Firstly, they sent me the WRONG BAG after paying $170. I had mine automically y couriered to Asia where I am based and already had to pay additional shipping. I tried returning the bag but they wont shoulder the shipping cost from where I am when this is clearly their fault. Secondly, the wrong bag they sent me had DEFECTS on the stitiching, aside from being ugly. I sent them photos. If I dont pay for returning to courier to the USA, then I am stuck with a useless UGLY BAG which I paid US$170 for. Lastly, THEY DONT EVEN RESPOND ON TIME AND I NEED TO KEEP ON FOLLOWING UP. Horrible company! They should know their clientele are either pregnant or mothers so nooone needs this uncessary stress

I just got one for my wife, She absolutely loves it!!

Amazing items! The quality is incredible! Thank you so much

Customer Service is AWFUL!! They do not stand behind their warranty and they are not upfront with the status of your order. My zipper started splitting 6 months after purchasing and I contacted them to see if it was covered under warranty. They said yes, so I paid for shipping to return it to them to get it repaired or replaced. They told me to allow 7 days to receive a tracking number for the return package. Well SIX WEEKS later I am still getting the run around from them. I have not received a new bag or even my original bagback. They keep telling me (via email) they will check with their warehouse and provide a status update. However, I never get an email back! I call and no one answers the phone. I leave voicemails and no one returns my calls. ADVICE: Steer clear of this company unless you're OK with overpriced bags failing right away & being out hundreds of dollars.

My favorite company, hands down! Customer service is amazing, the bags are phenomenal quality, wonderfully stylish prints, and the community is second to none!!!!!!!

I love the bags in general, though they do take a while to ship from Ju-Ju-be (I ordered one directly from JJB and another from Buy-Buy-Baby, and the latter was delivered much sooner). My only complaint is that the insulated spaces for the bottles is too small. Don't know if I'm missing something, but we use the Dr. Brown bottles, which are very common, and the insulated pockets on both the Be Classy and the Be Prepared are too small for the 8-9 oz bottles. They fit the 4 oz bottles fine, as well as when I was using shorter/wider bottles like Tommee Tippee, but it annoys me that they don't fit the Dr. Brown's. Maybe if I took off the nipple and stored that separately? But then I'd still have the cap on it. Otherwise I love both my bags. I just store different things in the bottle pockets, which is fine, just a bit of a letdown since they're insulated for that reason.

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I was losing faith in their efficiency they said they couldn't cancel as they didn't know whether my goods had shipped? Didn't know? How could they not know? Apparently this is because the admin team and warehouse team do not communicate.

Utterly, utterly useless. Has completely soured my feelings about this brand and I will NEVER order from them direct. I intend to discourage others from doing so too.

My negative posts on their Facebook page were deleted.

P*ss poor.

The bags are fun but the customer service is horrible. And I would never buy from them directly again. I waited more than a month for an order placed during a sale. They never communicated to the customers in an email and I had to call multiple times to check on my order. Also they deleted their Facebook reviews to cover up their poor service since so many people left bad reviews and created a giveaway on their community page to drown out and push down all the complaint posts. I just feel that's kind of crazy.

I love this company and their bags. They are so much more than just diaper bags. They go out of their way to connect with their customers as family. Plus, their products are reliable, durable, and so cute.

If you're looking for a company who stands behind their products and pours their heart into everything they design, Ju-Ju-Be is it. I am a repeat customer...in fact I have too many Ju-Ju-Be bags to count (and I don't even have any children)! They truly are the most well thought out bags and are way more than just diaper bags.

Seriously, its hard to find a company that cares more about its customers! They do their best to bring fun and functionality to the diaper bag world (and even beyond it, lol!) Fabulous bags created by some really wonderful people, what more can ya ask for? :D

I just got back from a trip and used all of my ju-ju-be bags, so I had to write a review! I LOVE these bags so much!! I started using them when I needed a diaper bag for my baby and have been hooked every since! Now I use their tote bags, duffel bags, wallets - you name it- we have it! They are so durable and washable- last forever! All of my extended family has fallen in love with the bags also. The online ordering process is easy and it is shipped directly to me in no time at all! I highly recommend these bags to anyone who wants stylish, durable, comfortable, amazing bag, backpack, luggage, and of course- amazing diaper bags!!

Love love love the bags. The new Ever bags are so beautiful. It was tough to choose just one. I bought the Everyday Tote in Brule and have had tons of compliments. It really is the perfect bag. The ordering process was easy and my product shipped quickly. Will for sure buy from them again!

Love the bag, the Be Set has got to be the best and most versatile piece for my own use. I also love the sporty for packing my toddler's needs. Switching between Hobobes and Superbes for my work bag, love them both!! One thing tt could improve might me durability? I've been through so many bags because of wear and tear, the pricing cannot really justify this...

Sometimes delivery takes too long and Customer service do not give timely responses or proper updates.. But I love how Joe and Taylor always try to their best to make customers happy despite the delivery and service shortfalls so im still supporting with my love for the bags!

I ordered during the warehouse sale. Like everyone else, we didn't get any communication that it'd take so long, etc etc. They took our money, didn't respond to tickets, it goes on. The cherry on top was I received the WRONG bag 5 weeks later and had to wait another 5 days to get the correct one. I also had to spend time to go to the PO and return the wrong one.

But I think the worst part is actually this - I noticed all the bad reviews on Facebook, and I followed them because I was seeing if those people had any new updates. I went back to FB the other day, and Ju-Ju-Be had WIPED OUT all their reviews. So basically they are trying to cover up and are super shady. It made me wonder if this was actually not the first time something like this happened and I had just never seen any other reviews because they would periodically wipe them out.

I am disappointed that I can only find a way to review the company and not the bag itself. I ordered a Be Classy - Providence bag and I love it to a point. The side pockets which say they hold bottles don't fit an 8 oz Dr Browns bottle. There should be a warning or make the bag slightly taller. I probably would have ordered a bigger bag if I knew my bottles wouldn't fit. Because of that, I would give the bag 4 stars. I ordered during a massive sale and then didn't get my order for over a month. I had to keep emailing them asking for updates. I am glad this wasn't time sensitive, but I expected more communication then was given.

I ordered a BRB and Minibe for myself and my son for use on a vacation. The BRB arrived two days after we RETURNED from our trip, and the Minibe arrived TWO WEEKS after we returned from our trip. I ordered them THREE WEEKS before we needed them, but we got caught up in the warehouse sale chaos. Incredibly disappointing experience. Communication was terrible, as was customer service. I wanted to cancel the sale at one point, but worried I wouldn't receive my refund because everything was such a mess. The bags themselves are great, but not worth all of the hassle I went through to get them. I have bought many JJB bags and accessories over the years, but these will be my last.