with my experience of JAG wraparound care. I have serious concerns regarding communication, staff attitude and, most importantly, safeguarding. On two occasions, my son was not signed in corr... Voir plus
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Lisez les avis des autres
absolutely fab!!! the team are so welcoming, have such varied activities and in our location, they do swimming 4 times a week, all in the cost! the team nurture the children to come in with confiden... Voir plus
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Had an interview, went for a work trial, then never heard anything back. I even telephoned the general manager and emailed her. I think it's discourteous to ask candidates to give up their time for a... Voir plus
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Our son has been attending the Barnes JAG after school and holiday clubs regularly since starting primary school. Within a short time the staff made him feel very comfortable. He enjoys the many activ... Voir plus
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À propos de l'entreprise
- Club pour enfants
- Accueil périscolaire
- Service de garde d'enfants
- Crèche
- Camps de vacances et de divertissement
- Camp de vacances d'été
Écrit par l'entreprise
Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.
Coordonnées de contact
5a Millars Brook Business Park, Molly Millars Lane, RG41 2AD, Wokingham, Royaume-Uni
- 0333 577 1533
- hello@junioradventuresgroup.co.uk
- junioradventuresgroup.co.uk
3,5
Moyen
305 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Payment and Cancelation System…
Payment and Cancelation System Nightmare.
I have been trying to cancel my daughters Friday after school session for over a month now, and I'm still none the wiser if I have managed it or not. The phone number they provide you with will give you nothing more than kids talking and promoting the holiday camps. Last week we went to pick up my daughter from school but her name was still on the clubs list somehow resulting in much stress and chaos. The website is very un user friendly and there is evidently no confirmation of cancelations via email or otherwise. I assumed I had managed it as where there was once green dots next to my future bookings they are now red. But that doesn't seem to have worked. I have asked for someone to call me but nothing so far.
Shocking service
17 avril 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi Anthony, We’re really sorry to hear about your experience and the frustration caused trying to cancel your daughter’s session. This isn’t the standard we aim for.
Our Customer Care team has been notified and will be in touch with you first thing to resolve this and provide clarity.
Please could you pop your contact number over to hello@junioradventuresgroup.co.uk and our team wil call you immediately.
Safeguarding and lack of proactivity from the supervisors
Hi, my son has joined your holiday club this week at St. Luke School (e14). I am concerned about the lack of proactivity of the supervisors in this club. Every morning we come in, there is very little acknowledgment of the child, no greetings. All children are playing in the main area while the supervisors sitting together and chatting with each other, barely recognising the presence of children or people entering the club. I have to proactively ask teacher to engage with my son so that he doesn't feel overwhelmed with staying there without the parents.
Today, we had an alarming situation where my child simply ran away from the class to follow me when i was leaving - all doors are wide open, which i am sure you understand is a massive safeguarding issue. I had to take him back to the room - again, no recognition from the supervisors and none of them followed my child when he ran away. I'd like to hear from you urgently on how this is going to be tackled moving forward, please.
Kind regards,Jelena
9 avril 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi Jelena, thank you for your feedback. We’re very sorry to hear about your experience, particularly the concerns you’ve raised around supervision and safeguarding.
This is not the standard we expect, and we take matters like this very seriously. We have shared your feedback with our regional operations team, who will review this as a priority and reach out to you directly as soon as possible.
Please could you send on your contact details onto marketing@junioradventuresgroup.co.uk and we will get this straight over to the regional teams.
Brilliant
Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue at Westcroft carshalton highly recommended
1 avril 2026
Avis spontané
Réponse de Junior Adventures Group UK
Thank you so much for your kind words 💛
We’re really pleased to hear your twins had such a positive experience with us. Supporting every child to feel happy, comfortable and included is so important to us, so it’s wonderful to know they left smiling and wanting to come back 😊
We’d love to share your feedback with the team — if you’re happy to, please let us know which setting you attended.
We hope to see you all again soon ✨
awful payment system
Nothing wrong with the actual care, but since taking over last summer the booking and payment system is a nightmare. Every month they tell me I haven't paid, and every month I give them the tax free childcare reference numbers again. They tell me to ignore these automatically generated emails, so why send them? I have tried changing payment dates thinking that would give them more time to match the payments, but still they keep sending me emails saying I haven't paid.....and the icing on the cake this month is that they are telling me I owe them 20p - no idea why as I am following the payment plan they agreed....can't wait for my kids to leave.
23 mars 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, Customer in Bedford.
Thank you for your feedback. We’re really pleased to hear that you’ve been happy with the care provided, but we’re very sorry to learn about your ongoing experience with our booking and payment system.
We understand how frustrating repeated payment notifications can be, especially when you’ve already provided the required information and followed the agreed payment plan. This is not the experience we want for our families.
Our customer service team has now been in touch with you directly to look into this further, and we hope this has helped to resolve the issue. If there’s anything further we can support you with, please don’t hesitate to get back in touch.
Thank you again for bringing this to our attention.
It’s a shame that they employ people…
It’s a shame that they employ people with no experience and no understanding of children’s behaviour. Every day I’m receiving incident reports saying that my 4-year-old drew on a table or was not listening to instructions to tidy up, etc.
9 février 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for your feedback. We’re sorry to hear that you’re feeling concerned about our team on-site.
Our teams follow procedures and incident reporting processes to ensure open communication with families. The reports shared are intended to keep parents informed about their child’s day and to support consistent expectations between home and club.
We’ll be sharing your comments with the General Manager at the club and asking them to contact you directly to discuss this further and ensure the right support is in place for your child.
Kind regards,
Junior Adventures Group
Awful
Awful. It so much harder to book my children in and out now that they have taken over. My children have to have a dinner when they get home as a slide of bread with ham and cheese on it is not substancial enough and the menu is never correct. Payment method is a nightmare and if you book for the whole year and then change bookings you end up always over paying yet you account always saying you owe money. I have been trying to get through to them on the phone today for over 45 minutes and trying to get hold of them urgent is just not possible. My daughter is in Year 6 and I cannot wait for this nightmare to end. (The staff that actually work there are amazing but the company itself is awful with poor customer service.
6 février 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re sorry to hear of your frustrations.
Regarding the food provided at our after-school clubs, we offer a light snack rather than a full meal. Menus are shared as samples, and items can be subject to availability; however, we appreciate you raising your concerns and are currently working towards a better solution for our teams and children.
We’d really like to look into your payment query. To allow us to investigate and support, we’d kindly ask that you share your most recent booking reference or Parent ID. We’ve also used Trustpilot’s Request Information feature so you can provide details securely.
We’re sorry that you’ve had difficulty getting through to us. Our phone lines and inbox are currently extremely busy, and while the team is working hard to respond as quickly as possible, we apologise if this hasn’t met expectations, particularly when urgent support is needed.
Thank you for your kind words about the staff at your club. Our teams on the ground work incredibly hard, and it’s great to hear their efforts have made a positive impact.
Kind Regards,
Junior Adventures Group
The club's atmosphere is just as…
The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever encountered. It’s very difficult to reschedule, which can be a real hassle for busy parents. Because of this, I’ll be seeking alternative options for holiday clubs in the future.
24 janvier 2026
Avis spontané
Réponse de Junior Adventures Group UK
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’ve found the club atmosphere enjoyable, as creating a welcoming and engaging environment for children is something our teams work hard to deliver.
We’re sorry to hear about your experience with the online booking system. We use a third-party provider to host this platform, but we absolutely take feedback like this seriously. We’ll be raising your comments with our provider so they can review the journey and look at ways to improve the overall user experience.
Thank you again for sharing your thoughts. Feedback like this helps us continue to improve.
We do hope to welcome you back soon.
Kind regards,
Junior Adventures Group
Shocking!
Shocking
They left our school and cancelled all our bookings within one day, did not even give us or the school time to find alternative care. You can not call them to get a refund, no one answers and no one ever replies to emails. I am still trying to get my money back.
My kids loved the clubs and the teachers but I am so disappointed in this company and their consideration for the school and the parents. Do not consider using this provider, they will let you down.
21 janvier 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for your review. We're sorry to hear about your experience and completely understand how frustrating this short-notice cancellation was – especially when relying on consistent wraparound care.
Unfortunately, we have had to make the difficult decision to close due to staffing challenges. We want to reassure you that cancellations are never taken lightly, and we always do everything possible to keep our clubs running safely. Your feedback regarding the last-minute nature of this and your frustration when trying to contact us has been passed on.
Thank you again for taking the time to share your feedback.
Kind regards,
Junior Adventures Group
Avoid if at all possible
JAGs have just cancelled wraparound care at my daughter's school by giving the school (and therefore the parents) notice of 1 week. They clearly have no regard for the children they look after or the difficulty parents will face.
In terms of advanced payments JAGs have received in cash and childcare vouchers they have proposed a JAGs credit which can be used over the next 6 months. I question how that works given they no longer will be providing the school clubs.
I would caution anyone who is thinking of using this organisation against it.
RESPONSE TO THE JAGs POST
First, I take exception to your statement concerning reliance on "consistent wraparound care". What we were relying on from JAGs transpired to be very unreliable wraparound care.
Second, maybe you could elabroate, for those with an interest in whether they should entrust JAGS with the care of their children or not, as to the staffing challenges you faced. Can you respond by confirming that you pay your staff market rates and do not use zero hours contracts? I don't think you can. If you cannot get staff, you need to ask why and resolve this issue. If this means offering services at a reduced profit and/or at an increased price that is something which should have been considered and not cancellation on notice of 1 week. You really are a shameful organisation.
21 janvier 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for your review. We're sorry to hear about your experience and completely understand how frustrating this short-notice cancellation was – especially when relying on consistent wraparound care.
Unfortunately, we have had to make the difficult decision to close due to staffing challenges. We want to reassure you that cancellations are never taken lightly, and we always do everything possible to keep our clubs running safely. Your feedback regarding the last-minute nature of this and your payment query has been passed on.
Thank you again for taking the time to share your feedback.
Kind regards,
Junior Adventures Group
JAG took over the current wrap around…
JAG took over the current wrap around care at the school my children go to. The staff remained the same and they are great. We have no issues with them.
I have to say that the booking portal is terrible and the customer service is even worse. What’s the point in having a telephone number if calls are never answered. Emails are answered slowly also. It doesn’t feel very safe letting a company care for my children when they are basically uncontactable. Please improve your customer service and channels of communication.
9 janvier 2026
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback and for recognising the team at your children’s club. We’re really pleased to hear how positively you feel about the staff supporting your children each day.
We’re genuinely sorry for the frustration you’ve experienced when trying to contact us. Following our recent transition, we’ve seen a significant increase in enquiries as families moved onto our booking system. We are trying to respond to everyone in a timely manner, but appreciate that this is frustrating to individual families. We truly do appreciate your patience at this time.
We want to reassure you that the safety and wellbeing of children is always our highest priority. Our clubs remain fully staffed and supported on the ground, with clear safeguarding processes. We understand, however, that being able to reach our central teams easily is equally important, and improving this is a key focus for us.
We’ve used Trustpilot’s 'Request Information' feature to locate your account and contact you directly, so we can understand your experience in more detail and offer support. As soon as we have those details, a member of our team will be in touch.
Thank you again for raising this.
Kind regards,
Junior Adventures Group
I am not happy with this holiday club…
I am not happy with this holiday club teacher are not responsible they not looking after properly to kids mostly are young boys teacher they are not teachers they behave not good enough to kids so I feel no safe to send our children in this holiday club I send my kids once I am not happy with teachers and management how they are managing holiday club to hire young boys to handle holiday club be careful to send your child in this holiday club keep an eyes on the teachers because kids are innocent keep your kids safe and secure
24 décembre 2024
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for sharing your concerns with us. The wellbeing and safety of the children in our care is our highest priority, so we're disappointed to hear your thoughts on the level of staffing at one of our clubs.
We want to investigate this thoroughly and ensure it’s raised with the appropriate teams. To help us do this, we’ve used Trustpilot’s ‘Request Information’ feature to request some further details from you. Once we have this information, we can look into what happened and determine the appropriate next steps.
Thank you again for bringing this to our attention.
Kind regards,
Junior Adventures Group UK
Services withdrawn indefinitely due to staffing
JAG have just withdrawn services from our child's school due to their own staffing issues. This leaves the school struggling to find an alternative in order not to let down those families who rely on wrap-around care. Any schools considering using their services should beware.
19 décembre 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this feedback. We understand your frustration with the recent suspension of our services. Please know that we are also disappointed when we have to make the decision to cancel a club at short notice.
We take pride in providing a safe and enjoyable environment for families. As you are aware, we are experiencing some issues with recruiting for a high-standard club team, following our safer recruitment process. Therefore, we have had to make the decision to close due to staff shortages and prioritise the safety of children.
We are actively trying to recruit high-quality staff to ensure we can reopen and provide a wide range of activities in a fun, safe environment and that the children in our care have the best experience possible.
Kind regards,
Junior Adventures Group
My son is always made to feel welcome.
My son is always made to feel welcome.
They have various age appropriate activities and he loves that he can go swimming. He also enjoys getting involved in all the different sports and the crafts.
30 octobre 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're glad your son enjoys his time at our clubs and we look forward to welcoming you again soon!
Kind regards,
Junior Adventures Group UK
Réponse de Junior Adventures Group UK
Hi Aleksandra,
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that you’ve found our team to be professional and caring, and that your child has had such a fun experience at our clubs. Creating a safe, enjoyable environment for children is always our top priority, so it’s wonderful to know that came through for you.
We look forward to welcoming you back soon for more fun and memorable moments!
Kind regards,
Junior Adventures Group UK
Absolutely amazing
Absolutely amazing - my daughter loves the holiday clubs from JAG. They have theme weeks and plan lots of fun activities daily to ensure the kids have the best time. All things planned are included in the daily price so it really is the best value. The location is perfect for us and the staff members that were looking after my daughter were brilliant and provided a safe, fun environment. Thank you JAG!
8 septembre 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi Zoe,
Thank you so much for your wonderful review!
We’re thrilled to hear that your daughter loves coming to our holiday clubs and enjoys the theme weeks and daily activities. It’s great to know you feel the clubs offer real value, as we always aim to provide enriching experiences that are also accessible for families.
We’re especially pleased to hear how much confidence you had in our team and the safe, fun environment they created—it means a lot to us.
We look forward to welcoming your daughter back for more adventures very soon!
Kind regards,
Junior Adventures Group UK
This has been a life saver
This has been a life saver in the summer holidays. My son throughly enjoyed his time at summer club Biggleswade Academy. He couldn’t wait to return and said it was so much fun. It’s easy to book online, and use your gov account to save 20%. He did a week and then odd days. They have introduced a password for collect and behind a secure gate. I’m so glad this has been an option on our area. Will be using again!
4 août 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi JJ,
Thank you so much for sharing this brilliant feedback.
We’re delighted to hear that your son had such a fantastic time at our Biggleswade Academy summer club and was so eager to come back each day—that’s the best compliment we could receive!
It’s also wonderful to know that you found the booking process simple and that the new safety measures gave you peace of mind. We’re so pleased to be able to offer a club that supports families in your area, and we can’t wait to welcome your son back for even more fun in the future.
Kind regards,
Junior Adventures Group UK
Lakeview
My 5 year old loved every minute of being in Junior Adventures Summer Camp Lakeview. He was excited every time he went on route in car.
All the staff were so happy and friendly and he felt happy and safe with them all.
This experience has given him the basis for starting school this week.
I will be definitely coming back for October half term.
28 juillet 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi Miss McIntyre,
Thank you so much for sharing your lovely feedback.
We’re delighted to hear how much your son enjoyed his time at our Lakeview Summer Camp and that he was so excited each day—that’s exactly the experience we aim to create!
It’s wonderful to know that our team helped him feel happy and safe, and even more special that the camp has given him such a positive foundation as he starts school. We can’t wait to welcome him back for more fun this October half term.
Kind regards,
Junior Adventures Group UK
Juniors adventure group was a fantastic…
Juniors adventure group was a fantastic setting for my daughter during half-term. The staff were very attentive and there was never a dull moment; with well thought out activities each day. My daughter had an amazing time and the staff consistently communicated with me about how my daughter was during the day. Truly a magic team, thank you from Phoenix
4 août 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi Leonora,
Thank you for leaving such a wonderful review.
We’re thrilled to hear your daughter had such a fantastic time with us over half-term and that our activities kept her fully engaged throughout the day.
It’s especially lovely to know that our team’s attentiveness and regular communication gave you peace of mind—we’re really proud of the way they go the extra mile to make children and families feel supported.
We’ll be sure to share your kind words with the team, and we look forward to welcoming Phoenix back for more adventures soon!
Kind regards,
Junior Adventures Group UK
Evie only attended one day a week at…
Evie only attended one day a week at jag, but she was so excited to attend, she made lots of friends and the staff were amazing with her, there were always lots of activities to keep her occupied and she is excited to be attending for the next session
7 août 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi Natalie,
Thank you so much for your lovely feedback.
We’re delighted to hear that Evie enjoyed her time with us so much—even with just one day a week! It’s wonderful to know she made new friends, loved the activities, and felt so supported by our team.
We can’t wait to welcome her back for the next session
Kind regards,
Junior Adventures Group UK
Thank you Julia and Sofia for their excellent
Thank you Julia and Sofia for their excellent work, they've helped my child grow, learned, or developed confidence, and how much you appreciate their patience, kindness, and the nurturing environment they've created during the holiday club.
24 août 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your child has enjoyed their time at our holiday club and will make sure to share your comments with Julia and Sofia!
Kind regards,
Junior Adventures Group
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