Junior Edition Avis 

Perfect service and delivery! Highly recommend

don't buy anything at all. they ship from england and charge crazy customs fees for everyone! crazy

Fantastic customer service. Had an item that had a manufacturing flaw and this was dealt with in a personal manner which made me feel that they actually wanted to resolve the problem (which was not their fault). Within a couple of emails and a far less intrusive and demanding request for information, this was resolved perfectly. Thank you R.

I understand that taxes & duties have to be paid if you order something from England, but the amount is higher than my purchase amount 😳😳
The webshop does not clearly indicate that taxes & duties can be higher dan the order costs and does NOT clearly indicate this when purchasing.

You have to figure out what and how yourself and then you only find out upon delivery that it is 110% of your purchase amount and when you send an email they say: 'sorry your problem'

Terrible customer service and ridiculous prices!!! Selling products with a 35% mark up from multiple other local retailers (not including sale prices). You give small independent retailers a bad name and I feel so sorry for your local counterparts who go out of their way to keep up with competitive prices. I understand the value of seeing and feeling a product in person and understand paying a little bit more to buy from an independent store but this is daylight robbery. Would give 0 stars if I could.

Junior Edition, is one of the best websites for Childrens clothing. I have made countless orders. Amazing customer service , and always helpful. I cant rate them highly enough.

The most beautiful child and baby products all in one place. They also have amazing sales. All of my products were sent on time and I’ve had the best customer service from the team when wanting to exchange one bunny for another. All of my favourite brands all in one place I’m really glad I found this website for junior Edition.

They also have a really beautiful IG that I found after purchasing.

I ordered 2 original my little pony and it cost 92 euro altogether. That’s including customs. I should have ordered in Amazon. They are over charging for my little pony. One was faulty and I emailed them twice, he said that he checked the rest of the stock and the pony’s were fine. No mention of a return from him. I sent him a video of the fault, a huge huge mistake ordering from this independent company.

The Brighton store doesn’t accept online returns, however will give credit note and vouchers. Customer is expected to pay tracked return postage so overall it’s very costly as paid postage for initial parcel.

terrible terrible service and terrible customer service. I purchased some Olli Ella dolls online for a total cost of over €200. Upon arrival of the shipment in Italy, I was charged more than €90 in customs duties. I asked their terrible customer service for explanations, (who responds to every email I have for weeks) and I was told that they indicate on their website that there is the possibility that additional taxes will be applied with a confusing and ambiguous sentence attached to the order confirmation email. Still speaking to customer service, they told me that if I spent more than €150 I would have to pay these taxes and that they are not taxes that they apply. I'm honestly shocked, I've also received packages from Australia (spending the same amount if not even more) and something like this has never happened to me. Furthermore, I find it absolutely incorrect that they protect themselves with an ambiguous phrase "taxes may apply" without absolutely specifying not to exceed €150 in spending. Of course, first take my money and then reply that I should have spent less. Shameful. furthermore, the dolls I purchased, which were supposed to be collectible, were packed into a package that was too small (considering how much the shipping cost me in total between expenses and taxes, it is truly ridiculous) and some without their original packaging. I will definitely never buy from them again.

Slow despatch . Refuse to cancel order despite the item not having been despatched.

I found some Schleich toys that my son really wanted for his birthday and realising the delivery window was going to be tight emailed junior edition. I got a reply the next working day and they ensured my parcel was posted a bit quicker. Great customer service and items arrived today so much quicker than the delivery estimate. Would recommend.

If I could give zero stars I would. I am absolutely disgusted with how Junior Editions operate. I ordered a pair of salt water sandals only to discover that on receiving my order, I had received the wrong size. I contacted them straight away, requested a returns label and refund. I was told that once this item was back with them I would have my refund. I am still waiting to receive my £65. I have spent much time sending emails to query this and am being told that they have issued the refund but it has not. Still yet to receive it.

take forever to ship and refuse to cancel order before they even ship it, regret buying from here 100% if you're thinking about it do NOT do it!!!

I bought a sale item at a very competative price from JE by a trusted brand (Disana,) and I had a problem with the sizing. I didn't realise the sizing had already been adjusted by JE on their website as a truer reflection of size.

So really *I* should have checked the actual measurements of the garment rather than shopping by age. I went by age because I was familiar with the brand but this meant I recieved an item that was too small.

There was also limited stock of the item I was trying to purchase and I was sure I'd now missed out on a great coat in the sale.

Nick at Junior edition was beyond helpful. He exchanged the item for one that would be the correct size, even though the exchanged coat was not in the sale. Communication was really brilliant throughout. Just really clear about what had happened, everything was easy to understand and I was given lots of time and help in response. Not only that but I recieved updates about what was happening throughout including that the exchange had been posted.

I was supplied a prepaid returns label. The returns process was so easy. What more could you ask for in terms of customer service? Above and beyond really.. Thankyou again. I will be back and have and will be recommending.

I wont be buying from JE again. They sent me either wrong item or faulty, not sure but they weren't the same jeans as the other pair, I wanted 2 pairs. they make a change for returning things even if it's their fault. they also denied any wrong doing on their part. they charged me all the postage as well. I will not buy from them again. shame because they sell nice clothes but thats credit due to the brands not JE.

I have ordered a cardigan and matching trousers from this shop, however I only received the cardigan. The shop says that they have dispatched both items and that royal mail must have lost the trousers during shipment. Instead of refunding me for the lost item or sending me a new pair of trousers they are asking me to wait until their claim with Royalmail has been approved. This can take week or even months and I have paid for an item I never received. They are not responding to my emails now and I am not even sure that they will refund me incase their Royalmail claim is successful. I would not recommend buying from this company.

For an international order to France, this was a very speedy process with customs fees already included and at no extra cost to me. Very happy with the clothes I ordered. Much appreciated!

Love the products, love the quality and assortment of kid's clothes and toys. Especially love the fast and reliable shipping.