Awful service
Awful service. I cant think of a way it could have been worse!
Firstly, the appointment location was moved 5 minutes before it was scheduled. No one ever said, "The appointment is in the back of a van, so it moves location a lot". I spoke with the Dr and he gave me 5 minutes to get there. I got there in 4 minutes and they had left. They then asked me to go 12 miles further.
They did eventually turn back after I asked for a refund or new appointment. The form was then filled with my name spelt wrong, not great! (hopefully DVLA accept that!).
After getting home I had a series of calls that they had accidently issued a refund and I needed to pay again immediately. The 'customer care' team were extremely unhappy that I wanted to wait for the refund to go through first to avoid the risk of double paying.
I have since had around 10 calls while at work. At least 4 of these while I have been in meetings. Refusal to accept that I was at work and couldnt do it immediately but will send the payment again when I have time.
I then get a lovely threatening email with a deadline for payment or they will review my "fitness to drive".
So yes, not a great service, wouldn't recommend and I will find someone else next time.








