JustFund Avis 

I would not recommend Just Fund based on my experience. Their fees are extremely expensive compared with the service provided, and the billing process has been frustrating and unclear.

Invoices have been issued on weekends, and even after previous invoices were paid in full, further invoices were sent for very small cent amounts. When seeking clarification about why additional invoices were raised, I received no response or explanation despite following up.

A company’s billing process should be transparent, accurate and supported by timely communication. Unfortunately, my experience with Just Fund has been the opposite, with unexpected charges and a lack of customer support when trying to resolve the issue.

I cannot speak highly enough of JustFund and the incredible support they provided me during one of the hardest periods of my life.
After more than 6 years in an extremely complex Family Court matter, I had reached a point where the emotional, mental, and financial pressure was overwhelming. Like so many people going through prolonged litigation, I simply could not afford the legal representation I desperately needed.
What makes this even harder is that here in Western Australia, very few people even know services like JustFund exist.
In fact, if it had not been for a wonderful woman Claire Cunnington, Special Counsel at Velocity Legal in Melbourne recommending JustFund to a friend of mine, I genuinely do not believe I ever would have found them. Even many family law firms in WA seem unaware of JustFund and the support they provide. Samantha Baily Family Law was actually the first and only law firm we encountered that immediately knew what JustFund was and how it could help.
That alone shows how important it is that more awareness is raised around the incredible work JustFund does.
From my very first conversation with Lou, I felt something I had not felt in a very long time:
heard.
Lou’s kindness, warmth, compassion, and understanding immediately made me feel safe during a time where I was emotionally exhausted and overwhelmed. That first conversation meant more to me than she probably realises.
From there, the entire JustFund team worked incredibly quickly, professionally, and compassionately to help fast-track my application so I could obtain legal representation urgently.
And because of them, I finally could.
That support changed everything for me.
Not only did it give me access to legal representation I otherwise could never have afforded, but it also gave me hope again. Hope that Bailey and I were not completely alone anymore. Hope that maybe, after years of fighting, I finally had people standing beside me.
For people experiencing long-term Family Court proceedings, especially those involving coercive control, trauma, financial abuse, neurodivergence, or caring responsibilities, services like JustFund are not just “helpful” — they can genuinely be life changing.
I honestly believe more people in Western Australia need to know that JustFund exists.
To Lou and the entire JustFund team:
thank you.
Thank you for your compassion.
Thank you for your urgency.
Thank you for treating me like a human being and not just another file.
And thank you for helping me access the support I needed at a time where I felt completely overwhelmed and alone.
I will never forget what you did for me and my daughter.

I am so grateful for Just Fund. Always professional, friendly and reassuring. I could not have done it without them. Thank you!

My opinion they seemed like a small company trying to pretend they are large
Staff poorly trained mostly English packers and I was passed around to a different person with every communication. Information varied considerably and was poorly explained

JustFund helped me access the funds I needed for my legal costs during separation. After years out of the workforce raising my children and running our family business, I couldn’t have afforded representation on my own. Their support made a stressful time so much more manageable. I’m genuinely grateful.

Highly recommend JustFund as a trusted financial support avenue. Easy to sign up and their customer service is next to none. Fast to respond to inquiries and help out anytime. Thankyou to JustFund for making such a difficult time so much easier.

Possibly one of the most honest and helpful experiences I’ve had in 25 years of business and dealing with financial companies, while dealing with such a emotional and difficult legal matter the Team at Just Fund not only listened they took a real interest in what I was experiencing through a very difficult Family matter and took the time to just check in with me regularly to ensure I was Ok and offered many useful resources and contacts for myself regurlarly throughout my dealings with them.

They always have took a “care” and “wellbeing” approach in every dealing I had.

I would highly recommend Just fund

Ed

Took all my stress away. Communication was always thoughtful and understanding. This was the best help I could have had during the process of having lawyers involved and expenses I just couldn't meet until a settlement was finalised.

When I most needed help, when my brain fog and the stress around me was unbearable … Just Fund Me helped me.
And they kept it SIMPLE
Thank you to all the staff

My experience with JustFund was a very positive one. At all times the staff were professional and understanding. I very much appreciated their kind assistance during the application process. The staff are personable and happy to answer questions. Engaging with JustFund during my litigation process was smooth and straightforward. I highly recommend JustFund.

Just Funds have given me my life back! By enabling me to retain quality legal representation, I was able to achieve a fair settlement and can now get on with life and look forward to the future. The team are highly professional, responsive and compassionate and I will be forever grateful for their support at the most vulnerable time.

People so helpful & when l didn't understand they explained it to me so that l would understand Thank you so much

At a very difficult time, the process and formalities / administration to have the facility available was remarkable, it was a matter of days, correspondence with my legal team.to corroborate balance sheets and available equity, everyone I spoke to knew their job and was very efficient

The staff at JustFund were very friendly and polite. Communication was excellent. Having a JustFund loan in place allowed me to see out my family law settlement to the end, without having to worry about how I could afford the legal bills prior to settlement.

Thankful for the support provided by Just Funds.It meant a lot.Will highly recommended to people who need financial support during their hardship.
Their team was very friendly, professional and flexible .

Was absolutely so greatful for this service from just fund, communication was clear and the whole process was smooth. This meant I was able to resolve my legal situation swiftly and efficiently

The staff are very nice and helpful and always keeps customer informed. Easy application process in difficult times for people who needs legal funds. I’m very thankful to just funds and recommend everyone.

I spoke to just fund several times and was told that JustFund would not provide me with terms and conditions until "I was a customer". This isn't legal. My opinion is this service feels like a pawn broker that plays on people's vulnerabilities.

I literally wouldn’t have been able to settle my divorce proceedings without TrustFund. I was able to work with my lawyer in a less-stressful environment, which meant I could put all my energy into getting my divorce settled. They offered a very competitive interest rate, worked directly with the law firm, and were always sooo friendly and professional. I am so grateful that a company with such an amazing team exists. Thank you so much! Truly doing god’s work 🤍🤍

Responsive

Empathetic

Honourable

Saved my life essentially