JustHost.Asia Avis 20

Réponse : JustHost.Asia

13 janv. 2026

Hello!
Thank you for your feedback and for using JustHost.Asia for so long. It's important to us that our VPS meets your expectations and meets your needs, and that you find the price-quality ratio optimal.
Regarding rare outages, we are aware of this and are constantly working to improve service stability to reduce the likelihood of such situations. Thank you for your understanding.

We look forward to continuing to be your reliable partner. If you need help or advice, please contact our support team anytime.

Réponse : JustHost.Asia

13 janv. 2026

Hello.

Thank you for sharing your experience – we sincerely apologize for the negative experience you had using JustHost.Asia's VPS. We understand how critical service stability is, especially with long-term subscriptions, and we regret that you experienced frequent outages and connection drops.
We are constantly working to improve our infrastructure and have already taken steps to increase stability on several platforms. It's important for us to understand your specific situation, so we would appreciate it if you contact our support team with your server and the period of the issue – this will help us conduct a detailed analysis and offer a solution.

Thank you for your feedback. Even critical reviews help us improve.

Réponse : JustHost.Asia

30 déc. 2025

Здравствуйте!
Благодарим вас за отзыв и за то, что выбрали наш сервис.

Нам очень приятно, что за время использования VPS вы не столкнулись с проблемами и остались довольны скоростью работы и стабильностью условий — мы действительно стараемся придерживаться прозрачной ценовой политики без неожиданных повышений.

Понимаем, что при отсутствии технических сложностей нет необходимости обращаться в поддержку, но в случае, если вопросы всё же возникнут, наша команда всегда готова помочь.
Спасибо за рекомендацию и отдельное упоминание удобной оплаты через СБП — для нас важно, чтобы этот процесс был максимально простым и комфортным для клиентов из России.
Будем рады продолжить сотрудничество!

Réponse : JustHost.Asia

30 déc. 2025

Здравствуйте.
Спасибо, что поделились своим мнением — нам важно получать обратную связь, в том числе и критическую.
Сожалеем, что у вас сложилось такое впечатление о работе технической поддержки. Мы понимаем, что скорость и качество ответов играют ключевую роль, особенно в вопросах, связанных с сервером. Ваш отзыв передан команде для анализа, чтобы мы могли улучшить работу в этом направлении.

Если у вас остались нерешённые вопросы или конкретная ситуация, с которой вы столкнулись, пожалуйста, напишите нам повторно — мы постараемся разобраться и помочь.
Надеемся, что в дальнейшем сможем изменить ваше мнение о нашем сервисе в лучшую сторону.

Réponse : JustHost.Asia

Actualisé le 9 oct. 2025

Dear client,

I sincerely apologize for the extremely negative experience you received while purchasing our services. As a technical support manager, I deeply regret that purchasing 10 VPS servers resulted in disappointment and significant inconvenience for you. This is an absolutely unacceptable level of quality, and we take full responsibility for the current situation.

We take your feedback seriously, especially the information that none of the 10 servers worked and produced a 305 error, despite all your attempts to solve the problem (changing location, IP and reinstallation).

The problem you describe is not typical for our infrastructure. We need your help for an immediate and detailed investigation.

What is needed for a quick solution:
Please create a new request to our technical support service, indicating in the subject line "Feedback: Personal control of the technical support manager."

I will personally take control of your request to ensure that the root cause of the problem is quickly and effectively eliminated, as well as oversee the testing and configuration of your servers.

Our compensation:
We understand that you have lost time and faced stress. As an apology and compensation for this situation, I am ready to prepare an individual offer for you as soon as we successfully resolve the problem with your VPS.

Please contact us so that we can begin to resolve this issue immediately. We really appreciate that you took the time to let us know about the problem, and we will do everything we can to restore your trust.

Réponse : JustHost.Asia

9 oct. 2025

Dear client,

I, the Technical Support Manager, offer you my sincerest apologies for the extremely unsatisfactory experience and frustration caused by the long waits and substandard responses. A situation where you are waiting for a decision on a non-responsive server, and in response you receive a request for an additional 48 hours, is absolutely unacceptable.

You are absolutely right in your criticism. Our regulations set a response time of up to 48 hours as the maximum limit, which applies only in cases of increased or critical load on the support service. As a rule, we respond and help resolve issues much more quickly. Additional time may only be required in rare cases where the request is unusual and requires an in-depth investigation of our infrastructure.

Your case certainly should have been processed out of turn and I understand why you are disappointed.

I invite you to direct contact for an immediate solution.
I will immediately intervene in the situation. Please create a new technical support request from your personal account. In the subject line of the letter, please indicate: “For the Head of TP: Urgent decision on the server.”

I will personally take control of your issue to ensure that it is resolved as a priority and as quickly as possible by senior specialists. We will promptly find and eliminate the reason why your server is not responding.

Compensation for poor quality of service.
Your time and trust are our main value. As an apology for the delays and poor quality of service, after your server is fully operational, I will definitely prepare an individual compensation offer for you.

Contact me so we can immediately begin working on your request.

Réponse : JustHost.Asia

9 oct. 2025

Dear client,

Thank you for being a long-time user and for this critical feedback. As a technical support manager, I deeply apologize for the unacceptable stability issues and 305 errors. The fact that you are forced to spend hours and make up to 15 reboots to get the server up and running indicates a serious glitch that we must fix immediately. Low cost cannot be an excuse for such instability.

How can I immediately take control of your issue?
Your situation requires an immediate and in-depth investigation, which I am ready to conduct personally.

So that I can quickly identify your servers, bypass the standard queue and transfer the problem to senior engineers, you need to create a request through your personal account.

Please create a new ticket and in the "Subject" field, be sure to indicate: "For the Head of TP: Stability problem and error 305."

I will personally intercept this request and ensure that we:

We will urgently diagnose and eliminate the root cause of constant instability and error 305.

We will provide priority attention to your servers until their stable operation is fully restored.

Compensation for time spent
We understand how much time and nerves you lost trying to launch the servers. As compensation for the poor quality of service and inconvenience, I will definitely prepare an individual offer for you after we have completely restored the stable and reliable operation of your VPS.

I look forward to your contact with support so that I can immediately begin solving the problem.

Réponse : JustHost.Asia

20 mai 2025

Hello!

Thank you for your feedback and honest opinion. We understand how important stability is, especially when using VPS, and we are sorry that you have experienced server outages.

Our team is constantly working to improve the infrastructure and increase the speed of technical support response to minimize such situations. Your comments are very important to us and will help us improve the service.

If you have any questions or need help, we are always in touch and ready to help.

Réponse : JustHost.Asia

13 oct. 2025

Здравствуйте!
Спасибо, что поделились своим мнением. Нам очень жаль, что вы столкнулись с такими трудностями и остались недовольны работой поддержки. Это не тот опыт, который мы хотим давать клиентам.
Пожалуйста, напишите нам в поддержку с деталями вашей ситуации — мы постараемся разобраться и помочь, чтобы восстановить данные и улучшить ваш опыт работы с сервисом.

Réponse : JustHost.Asia

20 mai 2025

Hello!

Thank you for sharing your experience - it is very important for us to know about such situations. We understand how unpleasant long downtimes and low speed are, and we sincerely regret that you encountered such problems.

We are already working on improving monitoring and speeding up the response of technical support so that customers are always aware of the current situation and receive prompt assistance. Your feedback helps us understand what to focus on.

If you wish, we are ready to personally check your case and help with settings or choose a more stable location.

Thank you for your patience and understanding.

Réponse : JustHost.Asia

20 mai 2025

Hi! Thank you for your candid feedback — we really appreciate your feedback. We understand that delays in support and lack of timely notifications can create serious inconveniences, especially when it comes to important services.

I want to assure you that the JustHost team is already working on improving the efficiency of technical support and introducing more convenient tools for quick and easy VPS migration between locations. We strive to make the process as comfortable as possible for you.
If you need help with transferring or setting up, be sure to contact us — we are always ready to help!

Thank you for choosing us and helping us become better!

Réponse : JustHost.Asia

28 avr. 2025

Hello!
Thank you for your positive feedback! We are very glad that you like our service. Reliability, speed and security are what we always pay attention to in order to provide the best experience for our customers. Your words are the best reward for our team.

If you need help or advice, we are always happy to help!

Réponse : JustHost.Asia

23 avr. 2025

Hello.

Thank you for your feedback - it is important for us to receive feedback, even if it is critical.

We are very sorry that you encountered problems using our servers. We understand how inconvenient this can be, especially when it comes to connectivity and software compatibility. As for restrictions on access to Russian IP addresses - unfortunately, this may be due to the policies of third-party streaming platforms or Internet providers in other countries, and, unfortunately, is not directly controlled by us. However, we are always ready to offer alternative solutions, including IP addresses from other regions.

Regarding the inability to compile and run files, most likely due to system settings or missing libraries. We will be happy to help you figure this out - just contact technical support with details (operating system, installed packages, compilation errors, etc.), and we will definitely find a solution.

We understand your dissatisfaction and sincerely want to help. Contact us directly, and we will try to eliminate all the difficulties that have arisen.

Réponse : JustHost.Asia

23 avr. 2025

Hello.

We are very sorry to hear that you had a negative experience using our services. We understand how frustrating it can be to have your service suspended or removed, especially if you have a paid plan.

Let me be clear: when we detect complaints about violations from external providers or partners (including those like Cogent Communications), we are required to conduct an internal review and act in accordance with the terms of service and legal requirements. Removal of a service is only possible if there are serious grounds, and in such cases we will notify the customer, indicate the reason and, if possible, provide evidence or links to the complaints. If the link provided is unavailable, we regret this and are ready to re-provide all available information on the request.

We do not engage in unfounded blocking and in no way seek to mislead our customers. If you believe that there were no violations on your part, please contact our support service directly - we will re-examine your request and try to resolve the situation.

Réponse : JustHost.Asia

23 avr. 2025

Hello!

Thank you for your detailed and positive feedback. We are very glad that you highly appreciated our pricing policy, quality of technical support and user-friendly interface. Everything you described is exactly what we strive for every day: to provide our clients with reliable, affordable and easy-to-use solutions with prompt support.

Thank you for choosing us. We are always happy to be of service to you!