Ordered a screen panel for a T480 model…
Ordered a screen panel for a T480 model N140HCG-GQ2 for 60€ with 10€ shipping and 3€ support brackets. Received a lower quality panel (300nits vs 400nits and higher power usage and worst colours), EID firmware didn't match the panel either so now i dont really know what panel i ordered, they offered me 30€ refund and because i tested the panel i can't sent it back per their support. Also bought a 14" bracket that didn't have the advised double sided tape per their products. They also said that the GQ2 is not in stock but it's kept showing in stock in the product page.
Edit to respond to their claims :
The seller's public response does not fully reflect our email exchange.
They initially confirmed to me by email that the wrong panel had been sent because their supplier's latest batch contained an error which they failed to detect. This was therefore presented to me as a shipping/supplier error, not as an intentional substitution with a compatible panel.
The panel ordered was specifically listed and invoiced as an Innolux N140HCG-GQ2 Rev. C1, 400 nits, 72% NTSC. The panel received is physically labelled BOE NV140FHM-N61 V8.0, and its electronic EDID identifies itself as yet another model, an AU Optronics B140HAN03.L.
The seller also told me privately that no return would be accepted once the panel had been installed/tested. In their Trustpilot response, however, they now state that they would accept the return even after installation, which I appreciate.
Finally, the matter had not been “resolved to my satisfaction” when this review was posted. We were still discussing the issue and the identification inconsistency of the supplied panel.
I acknowledge that they offered either a €30 refund or a return at their expense, but I think these details are important context for anyone ordering a specific panel reference from this store.
Réponse de JVS INFORMATICA
Thank you for your feedback. We were genuinely surprised by this review.
Due to a supplier's mistake, we accidentally sent you the wrong screen. As soon as we became aware of the issue, we offered you two options: either return the screen (even though it had already been installed, and we would absorb the resulting loss in value), or receive a 50% refund for the inconvenience. You chose the refund option and even thanked us for the way we handled the situation.
For this reason, we were disappointed to see this review after the matter had already been resolved to your satisfaction. As you acknowledged, the screen you received is of very good quality and was offered at a very competitive price.
Regarding the adhesive strips, the product description does not state that they are included with the screen.
Finally, regarding the screen reference (GQ2), the product listing clearly states that a compatible and fully functional screen may be supplied instead of the reference purchased. Even after the screen had been installed (not just tested), we still offered you the option to return it at our own expense, accepting the loss in value caused by the installation.
We always aim to resolve any issue fairly and professionally, which is exactly what we believe we did in this case.
EDIT:
As we have already explained, the shipment of this specific reference was the result of an error by our supplier, who mistakenly included it with the stock of the model you ordered. We did not send that screen intentionally and assumed our mistake.
Furthermore, our website clearly states that you may receive a fully compatible replacement model instead if we do not have the exact reference. If your expectation was to receive that exact reference only, it appears that this information was unfortunately overlooked before placing the order.
At no point did we intentionally send you a different product, and we have been transparent about the possibility of receiving a compatible equivalent, as indicated in the product description.
