JYY LONDON Avis 

Very happy with my order quick dispatch, and quality item.

Placed an order in December 2025 after many emails chasing and no response, I was left with know alternative but to leave negative feedback on their YouTube channel and hope it sparks a response.
We're now in March 2026 and finally I get a response!
Thanks to Lauren in Customer Service my order was finally fulfilled and I received 3 days later.
I would of left 1 star but thanks to Lauren they got 2 stars
I am happy with the goods but they lack communication skills.

Absolutely stunning outfit, superb quality…will be ordering more…fast delivery, great customer services…

Got £10 lucky dip bag. Got 1 pair of trousers that I could have got on temu (same quality) for £2
Sent a previous order back due to quality and sizing also. Don’t think il be ordering again.

Absolutely shocking scam company. Placed an order on 6th Feb. Received no communication other than the initial order confirmation for ages. I emailed them multiple times to ask when it would be delivered I received an automated response back that said there was a delay on orders. Later I received shipping tracking details for various shipping places like Royal Mail and evri. These were fake. The Royal Mail one didn’t work at all and the evri one was completely fake. Said it had been delivered when it hadn’t. I had received no messages from evri (like I normally do) to say the order would be delivered that day. On contacting evri they had no record of the parcel. Absolute scammers. Robbers. They do it over and over. I will be taking this further. So angry. How do you sleep at night?!? Why haven’t they been shut down?

If I could give this company less than zero stars, I absolutely would.

I paid £10 for a Lucky Dip bag plus £5 postage, tempted by their claim that the item would be “worth more than £15.” After seeing Katie Price open hers and get half‑decent stuff, I thought, why not?

Well. Now I know why not.

What I received was an insult disguised as clothing: a sad, flimsy pair of grey polyester jogging bottoms worth about £3 — the exact bargain‑bin rubbish you can find on Temu. Nothing about this was “worth more than £15.” It wasn’t even worth the postage.

Then comes their beloved “NO RETURNS” policy, which they parade around like it’s some kind of magical forcefield that cancels UK law.
And for the record: a “NO RETURNS” policy does not cancel UK consumer law. Companies don’t get to rewrite the Consumer Rights Act 2015 just because it’s convenient for them.

I emailed them immediately.
What did I get?
A robotic, copy‑and‑paste auto‑reply telling me not to return the item because it would just be sent back to me. No human response. No help. No accountability. Just the same useless message every time I tried again.

In the end, I had to go through my bank, open a chargeback dispute, send photos, send proof, jump through hoops — all because this company refuses to follow basic consumer law. Thankfully, my bank refunded me, because the company certainly didn’t.

Do NOT fall for their “no returns” nonsense. It’s meaningless. They cannot strip you of your consumer rights, no matter how loudly they shout it on their website.

This company is a walking red flag.
A masterclass in how not to treat customers.
Avoid like your sanity depends on it.

Purchased a £25 lucky bag and was so disappointed
Received two very tacky pairs of wide trousers - one animal print and one bright blue in what can only be described as that shiny material that school or shorts are made from! Also a plasticky cheap pair of sunglasses.
Absolutely not worth it and wish I’d never parted with my money!

Fast delivery, really good quality 👍

If I could give less I would - I purchased 3 of the bags for my daughters after watching a well known female personality who I am not allowed to name as the company complained about my first review - but in a video made by K P she raves about how much you get and the high quality -it’s an absolute scam -DO NOT BUY ANYTHING - I received 2 pairs of striped leggings - 2 striped tops & 1 bobble hat - this was £50 including delivery - the clothing has no labels or the labels have been cut out and just a small amount left - no tags and they smell like diesel ? Revolting material - the poorest of quality - tried contacting them but they ignore you - AVOID - also tried leaving feedback on her personal Instagram page but again that was declined - she won’t care as she still gets paid - the company in question didn’t care that they have a complaint against them they just complained about me actually outing this female as it goes against guidelines !!!!!

Awful. Ordered a yellow tracksuit, and it never turned up. Thankfully paypal refunded me, as I got no response from the company.

Quality is 💩 they send you out reject clothes this should be stated but they sell you a lucky dip bag making out you will get something decent!

Cheap thin trousers came and all stitching is loose threads hanging everywhere.

Just been on Facebook and lots of people saying they are not getting orders or quality is rubbish and people not getting their money back. I’ve sent this company a email and I will wait a while and if I don’t hear nothing back I will do a charge back as these items are faulty

Update!

No return label and want me to print a return label,

I have no printer and why they don’t send return labels and expect everyone to own a printer! Most company’s supply a return note.

@trustpilot why can I not post a photo of the terrible quality products?

HAHA 😂 THIS COMPANY HAS JUST TRIED TO GET THIS REVIEW REMOVED, saying I have left personal info in my review. More like they are trying there best to remove the negative comments about the rubbish they sell. Well my review is 💯 honest!! They sell rubbish tacky items! Trust pilot have confirmed there is no personal info and my review stays put! To say anyone else falling for this trap to buy, on who promotes it!

DO NOT WASTE YOUR MONEY!!! ABSOLUTE DISGRACE THEY GET AWAY WITH IT!!!!! THE MOST AWFUL PAIR OF TROUSERS. YOU WOULD GET BETTER ON A MARKET STALL. ABSOLUTE RIP OFF!!!!!
IF THEY HAD A ZERO RATING I WOULD HAVE GIVEN THAT!!!!

I wasn’t happy with my purchase as I got a horrible pair of pants, and I only got one item for a tenner but the company said you pay different prices for different amounts of stuff, anyway getting a refund, I won’t be buying again

Seeing this advertising with Katie price opening mystery bags I was intrigued because the bags looked good.i ordered 2 .1 has come.waiting on the other that was ordered at the same time.. Its a winter bobble hat and a pair trousers my 80yr mother wouldn't even wear. It's a complete con. PLEASE PLEASE DO NOT WASTE YOUR MONEY ON THIS COMPANY. ITS A COMPLETE CON. YPU MIST DEFINITELY DO NOT GET WHAT KATIE PRICE IS PULLING OUT OF HER BAG! THIS COMPANY NEEDA SHUTTING DOWN. RUBBISH ITEMS THAT ARE VEEY CHEAP. I WISH I'D SEARCHED THEN ON HERE BEFORE ORDERING. ITS A COMPLETE RIPP OFF..oh and you can't return mystery crap bags

I always get sunglasses from jyylondon I love them especially my new ones that came today

Ordered one month ago
Tracking number showing but no delivery emailed now 7 times no response
I feel so upset these items were for a holiday so basically the company have just took my money and done nothing

I ordered the £10 mystery bag, said they did worldwide shipping. Took my money, sent an email confirming order, but no tracking number provided. I’ve sent 3x emails just an auto reply saying they would respond in 1/2 days… still no reply to any of my emails including asking for a refund as fed up waiting… also have a cheek to say I’ve left something in my bag!!… so they’ve taken my money, and provided nothing, that’s stealing in my book

I’ve emailed twice regarding Order 148492 (placed 26 Dec 2024) which remains unfulfilled and I’ve had no response.

Poor services don't order off these con people they will take your money and not send your items ordered two lucky bags which should of had three items in each received one bag one item emailed no reply how convenient but I will get my money back trust me