Kamrette Bag Zipper Failure Damaged My Gear
I don’t know if I was extremely unlucky or if the quality of your products is really poor, but I’ve had my bag for three years, and I barely use it because I’m not currently working full-time as a photographer. I want to make it very clear that I take extremely good care of my equipment.
The first issue happened when one of the decorative pins on the top handle fell off. That wasn’t a big deal, and I even reached out to you a few months ago about it. You were very responsive and kindly sent me a replacement, even though I had owned the bag for years. I really appreciated that.
However, I never expected what happened today. As I was getting into my car, the zipper track completely failed, and the bag opened entirely. One of the zippers came off the track, and I was in shock watching all of my gear hit the ground. I had two cameras, two lenses, and a flash inside. Unfortunately, one of my cameras is now broken, and I’m still assessing if there’s further damage.
I was able to put the zipper back in place, but I absolutely do not trust using this bag anymore. A bag this expensive should not fall apart in just three years, especially with minimal use and proper care. It has never been exposed to extreme heat or cold, and I have always handled it with care. This situation has caused me a financial loss, and I am beyond frustrated.
28 février 2025
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