
Réponse de Kaoslabs
Dear Joe,
We are sorry to read your review and would like to understand what happened.
We take this type of claim seriously, but we are unable to identify an order or support case from the information provided in the review. Please contact us directly through our support channel with your order number and the email address used at checkout so we can investigate this properly.
International shipments can occasionally experience customs or carrier-related delays, but we do not ignore unresolved orders. If there is a confirmed issue with a shipment, we review the case and work toward the appropriate resolution in line with our support and refund policy.
We would appreciate the opportunity to verify your case and help resolve it.
Kind regards,
Kaos Labs



