Deposit? More like a forced store credit scam
I used the home try-on service from KARAAT, thinking I was leaving a deposit that I would get back once I returned the kit. Naturally, when you hear "deposit," you expect it to be returned in the same form you paid it. But instead of receiving my money back, I got a promo code that can only be used to buy wedding rings.
At the time of my order, there was no clear mention that my deposit would be returned as a store credit instead of cash. If I had known that, I would never have agreed to it. It feels like a misleading marketing tactic.
I’ve noticed that the website now states that refunds are given as store credit, but this information was not there when I made my purchase. I feel misled and disappointed.
Instead of my money, I’m stuck with a promo code I have no use for, as my wedding has already taken place.
If you’re considering KARAAT’s services, be aware that they may not be as transparent as they seem. If this can happen with something as simple as a deposit, who knows what else might come up? Thankfully, I only lost 100 euros — it could have been much worse if I’d bought something more expensive.
I wouldn’t recommend this company to anyone.
Réponse de KARAAT Jewelry
Hi Lidiia,
Thank you for taking the time to share your feedback!
We’re sorry to hear that the Home Try-On experience didn’t meet your expectations. Our goal with this service is to provide a convenient way for customers to explore our wedding and engagement ring collection, especially for those who cannot visit our showroom. While the Home Try-On package involves a cost on our end, we aim to make it risk-free by offering the package price as a discount toward a future purchase from the same collection.
The details of how the store credit policy works are outlined on https://www.karaatjewelry.com/pages/home-try-on. That said, we understand that this information may not have been as clear as it should have been at the time of your order. We sincerely apologize for any confusion and have since taken steps to ensure our policy is more transparent, especially about the store credit.
We also want to reiterate that, upon learning about your concerns, we updated your promo code to make it usable for any item in our store -not just engagement rings. We hope this adjustment helps provide more value and allows you to find something beautiful to enjoy from our collection.
We appreciate your feedback - it helps us improve! If there’s anything else we can do to make things right, feel free to reach out to us directly.
Best regards,
Julia
The KARAAT Team