Kaspa's Desserts Avis 

We went to the Wood Green branch the tables were full of dirty plates, the staff were moody, zero atmosphere. The dessert was mush and my daughter did not even want to finish it. Would not recommend I just wasted £9.

Today was a lovely day. Me and my family went to Kaspas after bowling. We odered various items like: crepe, hot chocolate, apple pie with custard, bubblish ice cream and more. My favourite was peanut butter milkshake! Just how i wanted it. KASPAS STAFF THANK YOU

I had a deeply upsetting experience at Kaspa’s Desserts in Longwell Green, Bristol, on 15 May 2025 between 19:17 and 19:37. My group and I were refused service while white customers around us were being served without any issue. We were ignored and treated with clear disrespect.

This was not the first time we’ve been treated unfairly here, but this time the discrimination felt blatant. It appeared to be based on our race and religion, which left us feeling humiliated and excluded.

I expected better from a national dessert chain in a diverse city like Bristol. This kind of behaviour is completely unacceptable. I hope Kaspa’s management will take this seriously and investigate how their staff are treating customers.

Until then, I strongly discourage others—especially people of colour or religious minorities—from visiting this branch.

Ism very unhappy bought ice cream com them got wrong order it’s happened twice we called I was told I will get refund till today they tried to blame just eat bu. It’s no just eat they gave wrong order order

Great service, best team, strawberry and bubblegum flavour Mr Wippy ice cream ,very good choice.

Colchester Kaspas . Food, health and safety is non existent in that place . A laptop was inside the fridge next to the cakes and stuff members were touching pancakes with their bare hands right after he wiped his nose . Then the girl who was receiving people went behind the counter to help out and right in front of me and grabbed a hand full of cookie dough with her bare hands. I went too few Kaspas already but this is definitely the filthiest one . Food poisoning should be advertised on the window.

7 of us went for a child's birthday treat. Prices were outrageous and the ice creams weren't particularly exciting.

A member of our party ordered a plant based pudding which had been researched before the trip and was from the plant based section of the menu. After ordering and paying a member of staff came over with the allergy menu and explained that the pudding did infact have milk in which could have made the member of our group very sick. Looking through the allergy menu we discovered that there is in fact only 1 non dairy ice cream, even though it is advertised otherwise. We were refunded for that 1 meal but basically meant they had to sit there with nothing. If they advertised correctly and we had known. We would not have chosen to eat here. But. Tbh. Due to the prices we wouldn't go back anyway. Shame. Birthday treat ruined. A complete waste of money.

I ordered a Pistachio Sundae from the Sunderland branch. There was a piece of glass in the ice cream. It looked like it had broken off the edge of something.

I tried to ring the shop to warn them that it was in the ice cream but the phone number given online was not recognised / in use.

I went through the online form and received a reply which stated that I should contact Uber Eats if I was not happy with the product as they could not help.

The manager was super unprofessional at Stockport,Manchester.I order a half and half waffle that was suppose to come one side Oreo one side nuts.But they missed Oreo and Nutella while serving when I asked the crew who was serving me she took it away to add Oreo and I ask her I orderded Nutella as well she said you didn’t order Nutella sauce maybe who took the order she missed it so I asked crew shall I come for payment she said don’t worry I will add it but she came with just Oreo saying her manager stop her adding Nutella so I went to till for £1 payment and I waited for too long there my waffle become cold meantime.it was their fault while taking the order still the manager sarah did not allow crew just for sauce and my food became cold I have never seen a manager like her.still no one come to take my food I had bring the plate by myself to add the sauce.Manager name (Sarah)

Fought off the Nike tech fleece warriors like a knight in shining armour before delivering us the most amazing pancake pasta (yes I know!!!) overall 10/10 would recommend unless you’re a chav then BEWARE!!!

Horrible services took 1 hour for one waffle waffle was cold and hard

Lovely food! Great desserts! Thank you :)

Great place, had a young man serve me named Toby. He was lovely and the desserts were great, very friendly and delicious.

Bishop Auckland Retail and leisure park

I've received excellent service from Faye and Vinny

Waffle with milk chocolate freshly made will recommend.

I ordered a pistachio kunafa pot for £11.95. The pot was full of strawberries and kunafa and had 1% of pistachio cream. It was really dry and it was definitely a big waste of money.

I arrived at Taunton Kaspa’s hoping to get a nice cold milkshake and the sign on the Door said Open. When I tried to enter it turned out it was closed. The lights were on but no staff. Kaspas need to Sort their staff out. I will not be returning anytime Soon.

Visited the Liverpool restaurant with the children. The place was absolutely disgusting. The service was rubbish. No one seemed to know how to work the till or get the correct pricing. We was overcharged for ice cream. The toilets were absolutely vile took photos and I’ve told Kaspas “customer service” that I want a refund. It has now been two months and they still have done nothing about it. No refund processed some man called Ian Turner emailed me to offer me a £25 voucher which I declined because there is no way I will return to that restaurant again because of the lack of hygiene And how dirty and unsanitary it was. I would not take my children back there ever again. I still want my refund as it’s £25 wasted when I could’ve took them somewhere else it is really poor customer service that this has complaint has still not been dealt with for over two months. Do not visit the Liverpool restaurant go somewhere else it is absolutely filthy and the staff don’t seem to care either there should be daily checks for hygiene and health and safety. This clearly doesn’t happen here

On Wednesday afternoon 19th of February the family visited Kaspa's Lincoln When standing at the counter not one of the four members of staff looked up to make eye contact. None of them were that busy preparing food. The staff supervisor who eventually served us would not walk two paces to help identify the doughnuts our granddaughters had chosen. I had to show a photo. Throughout the transaction the supervisor's manner was condescending and sullen.

Lady was horribly rude!! Will not be returning!

Ordered three boba drinks. The delivery was on time, and the packaging was secure. However, the plastic seal around the top of the bottles doesn’t seem like the best way to protect the drinks.

Unfortunately, the drinks themselves were disappointing - almost flavourless and lacking the expected taste. Not the best experience.

Location:
Unit 5, Retail&Leisure Park, St Helen Auckland, Bishop Auckland, EMEA DL14 9AA